Verizon offers the following performance Service Level Agreements (SLAs) covering Jitter, Mean Opinion Score (MOS), Network Availability and Time To Repair (TTR) to those Verizon IPCC customers who use Verizon’s Internet Dedicated Service or Private IP Service for transport.

What are our targets? (Contiguous U.S. and Europe)

Verizon IPCC Service Level Agreements (SLAs) guarantee.

Jitter figures of:

The Jitter SLA provides that Verizon’s Internet network (as defined in the Guide) monthly jitter performance will not exceed 1.0 millisecond on average. Performance is measured by periodically collecting data across the Internet network, from which a monthly average is derived.

Mean Opinion Score of:

Mean Opinion Score (MOS) is a measure (score) of the audio fidelity, or clarity, of a voice call. It is a statistical measurement that predicts how the average user would perceive the clarity of each call. The MOS SLA provides that the Verizon’s Internet Network (as defined in the Guide) MOS will not drop below 4.0 where MOS is calculated using the standards-based E-model (ITU-T G.107). Performance is measured by periodically collecting data across the Internet network, from which a monthly average is derived.




2020


Jitter
Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
US 0.080 0.080 0.019 0.080 0.070 0.070 0.049 0.094 0.037 0.024 - -
EEA 0.010 0.010 0.025 0.010 0.010 0.010 0.010 0.010 0.010 0.300 - -
MOS
Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
US 4.03 4.03 4.03 4.03 4.03 3.95 3.72 3.72 3.70 3.72 - -
EEA 4.05 4.05 4.05 4.05 4.05 4.05 4.05 4.05 4.05 4.01 - -

2019


Jitter
Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
US 0.023 0.090 0.090 0.090 0.090 0.090 0.090 0.090 0.090 0.090 0.090 0.100
EEA - - - - - - - - - - - -
MOS
Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
US 4.03 4.03 4.03 4.03 4.03 4.03 4.03 4.03 4.03 4.03 4.03 4.03
EEA - - - - - - - - - - - -

2018


Jitter
Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
US 0.090 0.090 0.013 0.026 0.015 0.013 0.022 0.015 0.020 0.090 0.059 0.023
EEA - - - - - - - - - - - -
MOS
Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
US 4.03 4.03 4.02 4.02 4.02 4.02 4.02 4.02 4.02 4.02 4.02 4.02
EEA - - - - - - - - - - - -

2017


Jitter
Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
US 0.064 0.064 0.058 0.077 0.099 0.091 0.092 0.090 0.092 0.121 0.118 0.074
EEA - - - - - - - - - - - -
MOS
Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
US 4.03 4.03 4.03 4.03 4.03 4.03 4.03 4.03 4.03 4.03 4.03 4.03
EEA - - - - - - - - - - - -

2016


Jitter
Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
US 0.076 0.075 0.069 0.062 0.061 0.06 0.068 0.075 0.081 0.079 0.079 0.071
EEA - - - - - - - - - - - -
MOS
Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
US 4.03 4.03 4.03 4.03 4.03 4.03 4.03 4.03 4.03 4.03 4.03 4.03
EEA - - - - - - - - - - - -

2015


Jitter
Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
US 0.079 0.088 0.087 0.08 0.129 0.071 0.075 0.074 0.071 0.065 0.078 0.076
EEA - - - - - - - - - - - -
MOS
Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
US 4.00 3.99 3.9 3.9 3.86 3.89 3.87 3.85 3.78 4.03 4.03 4.03
EEA - - - - - - - - - - - -