• Secure Cloud Interconnect Welcome Kit

  • What is Secure Cloud Interconnect?

  • Secure Cloud Interconnect enables you to simply, securely, and reliably connect to Verizon’s ecosystem of leading Cloud Service Providers (CSPs) from your corporate WAN by creating private connections which are completely separated from the public Internet. Leveraging the high-performing connections of our Private IP network, which is based on Multiprotocol Label Switching (MPLS), Secure Cloud Interconnect securely links you to CSPs around the globe. The service offers on-demand, scalable bandwidth with consumption-based pricing so you can get the full flexibility you would expect from your cloud resources.

    You also have access to a suite of solutions, including Virtual Network Services that work in tandem with Secure Cloud Interconnect for an integrated solution customized to your needs. Virtual Network Services is a comprehensive suite of network services that supports virtual network functions using Verizon’s Hosted Network Services platform which can replace traditional, appliance-based network equipment like routers, firewalls, etc. Both Virtual Network Services and Secure Cloud Interconnect are key components of our Software Defined Networking strategy and help provide customers with greater flexibility, visibility, and control into their network and how they connect.

    Secure Cloud Interconnect Cloud-to-Cloud

    Secure Cloud Interconnect‘s cloud-to-cloud topology enables workload movement and interactions between cloud service providers. The ability to connect all of your cloud resources provides a number of business benefits:

    • Interconnect multiple providers through one service.
    • Create a secure entry point into the cloud ecosystem.
    • Help control costs
    • Leverage cost-effective geographic redundancy for cloud resources.
    • Simply assign corporate cloud resources, as needed.
    • Interconnect virtual machines configured on different CSP platforms and/or between different regions of the same CSP.

    For example, you could interconnect virtual machines, which are configured on different CSP platforms (e.g., Microsoft Azure and Amazon Web Services) and/or between different regions of the same CSP.

    The graphic below shows the cloud-to-cloud seamlessly enabling application workloads.

    Types of CSP Connections

    There are two types of CSP connections: Virtual Private Cloud (VPC) and non-Virtual Private Cloud (non-VPC) connections.

    The major difference between VPC and non-VPC connections is that VPC connections do not traverse the Secure Cloud Interconnect NAT device and the non-VPC connections do.

    With the VPC configuration, the resources are assigned to the customer. Therefore, the customer can connect to those resources using Private IP addresses (RFC 1918) helping strengthen the level of security. A VPC type of connection does not require a NAT device because the CSP is already segregated and private to the customer’s network. Public IP addresses are not used.

    Examples of these configurations are: AWS Private, DXC Private, IBM Cloud, SAP Private, Google Cloud Interconnect-Partner Interconnect, Oracle Private, Microsoft Private Peering, and Alibaba Cloud Private.

    With the non-VPC configuration, the resources used by the customer are shared and/or common to many of the CSP customers. Therefore, the CSPs require the customers to use public IP addresses. As a result, for Secure Cloud Interconnect requests to connect to non-VPC services, Verizon will provide a NAT service (at no additional charge) that will source the customer traffic before forwarding it to the CSP.

    Examples of non-VPC configurations are: AWS Public, Microsoft Public Peering, Oracle Public, SAP Public, Google Public, Salesforce Public,  Verizon Digital Media Services Edgecast CDN, and Alibaba Cloud Public.

    Network Address Translation (NAT)

    As part of our standard product offering for non-VPC services to a CSP, Verizon provides the necessary NAT feature and functionality. Currently, the NAT service is part of the design by default. However, if you prefer, you may be able to provide your own NAT IP addresses instead of using Verizon’s public IP prefixes. Verizon now supports requests to bypass Verizon’s NAT service with select providers (currently available with AWS Public, Oracle Public, and Microsoft Public Peering); however, the customer will need to provide their own NAT services.

    Customer Provided NAT feature enablement will remove the insertion of Verizon’s NAT functionality for non-VPC connections to the CSP. This provides you additional control of your network and communication to the CSP. With the Customer Provided NAT feature, you will be responsible for providing the necessary public IP addresses required for the NAT feature and “whitelisting” those addresses with your CSP. With Customer Provided NAT, you are responsible for working with the CSP to ensure all NATing functionality is cared for. Verizon cannot manage your NATing with the cloud service.

  • Steps for a Successful Delivery of your Secure Cloud Interconnect

  • To successfully deliver your Secure Cloud Interconnect service, there are some activities that must be completed by both Verizon and you. Our goal is to keep you informed and aware of all the steps.

    Roles and Responsibilities

    In working with Verizon, you will have exposure to various segments to help ensure your Secure Cloud Interconnect service implementation is a success.

    Often your Secure Cloud Interconnect order is placed together with another Verizon product. Over the next few weeks, a Verizon Order Manager (OM) will be assigned to facilitate the implementation of your Secure Cloud Interconnect service and/or circuit(s) you ordered. The OM will be contacting you to review the order details and begin the implementation process. A few key steps occur during this process. Our goal is to keep you informed and aware of all the steps.

    Note: E-mail communication sent by your assigned Order Manager will contain their contact information along with escalation contact information in the signature section of the e-mail. You would receive an e-mail from customercare@verizon.com with your designated Order Manager's name.

    A successful implementation of your new service requires your active involvement. We’ve provided the steps below to help you understand what to expect and how to prepare your facility for a smooth installation.

    Expectations for your Secure Cloud Interconnect Service Activation

    • An Order Verification Call (OVC) from your Verizon Order Manager shortly after submitting your order request to verify the following:
      1. Confirmation of the Verizon services ordered
      2. Coordinate activation date around customer readiness timelines
    All orders are subject to verification and acceptance

    ✓ To help prevent delays to the order

    ✓ Capture critical site information

    ✓ Create local contact awareness

    ✓ Promote on-time delivery

    ✓ Customer satisfaction

    ✓ Accuracy of service delivered



    Primary Contact OVC
    • Call and send the Primary Contact the acknowledgement notification with the OVC form.
    • Confirm the configuration with the Primary and/or Technical contact.
    • If unable to speak with the Primary contact on 1st day, Order Manager will continue to send 2nd, 3rd day letters.
    • If by end of 4th day unable to confirm order, Order Manager will task sales for assistance.

    Once we have gained the proper confirmations, your order will be submitted using standard interval and/or customer paid expedite (if needed). Dependent on your needs.

     

    CSP Account Number/Details

    To ensure your Secure Cloud Interconnect order moves smoothly through to provisioning, it is vital you obtain the pertinent account number/details from your CSP. To see what information you need from your CSP, please refer to the Cloud Service Provider section on the left of this Welcome Kit for details.

    Order Verification Call

    To complete your order, a Verizon Order Manager or a Designated Service Contact will be assigned to your Secure Cloud Interconnect order (as well as the Private IP order, if applicable) and contact you by phone to verify your order details.

    This usually occurs within 4 business days after your order is submitted by your Verizon Account Team or through the eCommerce platform within Verizon Enterprise Center.

    During the Order Verification Call, your Order Manager/Designated Service Contact’s will outline:

    • Your order details for Secure Cloud Interconnect
    • Verification of an active or in process Verizon Private IP circuit(s)
    • CSP details (CSP-side activation, CSP account details, etc.)

    Note: Upon a successful Order Verification Call, your order will be submitted for provisioning.

    CUSTOMER ACTION: It is your responsibility to confirm the details in Order Verification Call to avoid re-scheduling and potential service downtime.

    Your Order Manager/Designated Service Contact will be your primary point of contact until the activation of your Secure Cloud Interconnect service.

    Provisioning

    Once your Secure Cloud Interconnect order is submitted by your Order Manager/Designated Service Contact, the provisioning of your service (the connection between your Private IP VPN and your specified CSP) will occur within 1 business day. The activation process may vary depending on your CSP.

    The procedures for each CSP are outlined in this Welcome Kit (see “Cloud Service Providers” section in the left navigation of this website).

    CUSTOMER ACTION: You should have obtained an account number or any other pertinent details from your CSP prior to placing your Secure Cloud Interconnect order. Delays in receiving this information may delay your Secure Cloud Interconnect activation.

    Secure Cloud Interconnect is automatically provisioned and designed with configurations that are customized for each CSP. These configurations will generally meet the needs of our customers.

    Note: Upon a successful Order Verification, your order will be submitted for provisioning.

    The sequence of placing orders with Verizon for Secure Cloud Interconnect and with the CSP varies according to CSP. The information requirements and order process for each CSP are described in the Cloud Service Providers section of this Welcome Kit.

    CUSTOMER ACTION: It is your responsibility to understand the specific activation and operational processes associated with your CSP. You should check with your CSP for questions regarding their specific procedures.

    For questions or additional direction, contact your Verizon Account Team or Order Manager/Designated Service Contact.

    Service Activation

    Upon successful order submission and provisioning, your Secure Cloud Interconnect service is ready for activation. This requires establishing your connection in the Dynamic Network Manager portal within Verizon Enterprise Center. See Dynamic Network Manager Section below.

    CUSTOMER ACTION: In order to activate your Secure Cloud Interconnect connection, you must establish the connection within Dynamic Network Manager and your CSP. Please review the requirements listed in this Welcome Kit (Cloud Service Providers section in the left navigation area) of your specific CSP to connect with your Secure Cloud Interconnect service.

    Note: Certain CSPs may require a call to verify connectivity between Verizon and the CSP. Refer to the CSP section of this Welcome Kit for details.

  • Cloud Service Providers

  • CSPs have varying requirements to maintain full connectivity to Verizon’s Secure Cloud Interconnect service. To facilitate your connection, we have provided the specific steps necessary to activate and deactivate your Secure Cloud Interconnect connections for each CSP in our ecosystem.

    Click on your CSP below to access the instructional steps.

    • Amazon
    • alibaba Cloud
    • DXC Technology
    • Google Cloud
    • Google Cloud Internconnect
    • IBM Cloud
    • IBM Cloud
    • MS Azure Technology
    • Oracle Cloud
    • Oracle Cloud
    • SAP
    • SalesForce
    • Verizon DMS

     

  • Business Continuity Program

  • Service disruptions can hurt a company's bottom line and compromise an organization's mission. The economic and reputational imperatives of the current market have shifted the discussion from IT disaster recovery to an enterprise-wide business continuity focus.

    Organizations of all sizes and industry types should have ongoing, enterprise-wide Business Continuity (BC) Programs that develop, prepare and exercise the various areas of continuity from critical business processes to IT service availabilities. The Business Continuity Program should address areas such as Emergency Response, Impact Analysis, Business Continuity Plans, Disaster Recovery Plans, Supplier Plans, Exercises, and ongoing BC program management.

    The goals of today’s most relevant Business Continuity Programs are those providing Organization’s with an enterprise-wide business continuity focus, that not only includes strategizing and planning for IT service availability and disaster recovery, but addresses the ability to manage all areas of critical and continuity activities of the program to help prepare and mitigate the impact from ever-increasing risks threatening to interrupt Organization’s critical processes.

    Key criteria your Organization should consider when creating a relevant, enterprise-wide Business Continuity Program to help protect your business critical information & processes

    • The Executive Team has established enterprise-wide business continuity objectives
    • The BC Program is
      • Enterprise-wide, and extends beyond the IT department
      • Part of the Organization’s annual operational budget
      • An on-going, steady-state operation of the business
    • Regular assessments and reviews to validate business recovery requirements, priorities capabilities and compliance requirements
    • IT Service strategies and recovery solutions to maintain effective service resiliency and availability align to the business requirements
    • Appropriate emergency response, business continuity, communications and disaster recovery plans are designed and developed to provide proper guidance during an event
    • Regular BC Program maintenance is being performed to manage the program changes
      • Determine if you can/will manage the BC Program internally, or using a BC partner
      • If a BC partner, determine those with the best capabilities to manage your Organization’s size and needs
      • Confirm the group or persons managing your BC Program is qualified, they have references, ISO accreditations and BC certifications
    • Annual exercises and tests are performed before an event happens validating your plans effectiveness
    • Develop clear and simple methods, policies and procedures to follow
    • Keep all resources properly trained
    • Once the event is over, you should have a plan in place to bring your business back to normal operations

    Verizon can help you with your Business Continuity planning needs

    Verizon's portfolio of Business Continuity Consulting, Planning and Management help reduce the risk and impact from a disruption by providing enterprise-wide Business Continuity Programs that generate strategic solutions, formulate plans and manage program preparations to provide effective continuity measures should an unavoidable crisis occur.

    With the Verizon Business Continuity Management portfolio of consulting services and programs, we help our Customers to effectively prepare and maintain continuity during planned and unplanned events to help reduce the risk and impact from disruptions. Please contact your Verizon account team for further assistance.

  • Verizon Enterprise Center

  • Manage Your Account with Verizon Enterprise Center

    Verizon Enterprise Center gives you access to critical information and resources on demand from virtually anywhere, at any time. The comprehensive management tool can help you make the solutions you use work more efficiently, save time, and control costs. Also, you can carry this powerful tool with you through your mobile device or tablet. In addition to the network management tools, Verizon Enterprise Center gives you the ability to:

    • Get an order status, 24x7, from virtually anywhere in the world.
    • Save time by viewing and resolving billing, ordering, or repair questions online.
    • Create, view, and update repair tickets without the need to make a phone call.

    Registration is easy. Click here for detailed instructions (log-in required). Or view the Verizon Enterprise Center Registration Tutorial (log-in required). You will be provided with access to online billing, repairs and ordering capabilities.

    For additional help or to obtain entitlements necessary to use the Verizon Enterprise Center tools, you can call Verizon Enterprise Center Support at 1-800-569-8799.

    Note: Access to online functions will vary based on your assigned user role and customer type. Accessing the Verizon Enterprise Center from a mobile device or tablet will not provide the same options as the desktop version. The My Verizon Enterprise mobile app is available for Google and Apple smartphones.

  • Dynamic Network Manager

  • You can manage and monitor your Secure Cloud Interconnect connection with your CSPs, using Verizon’s Dynamic Network Manager. Dynamic Network Manager, a component of Verizon’s Software Defined Networking (SDN) strategy, simplifies and enhances network management by providing a single, self-service portal (Verizon Enterprise Center) available around the globe 24x7 with near real-time network adjustments.

    Dynamic Network Manager includes the following robust features which allow you to:

    •  Search for your connection
    • Establish your connection
    • Manage your connection
    • Change your connection description
    • Add/remove VPNs to your connection
    • Access your utilization reports
    • Identify your unbilled usage
    • View/edit your servers
    • Check your order history
    • Change your router commands
    • Administratively turn up/down your Secure Cloud Interconnect port
    • Virtually provision & control bandwidth
    • Set bandwidth thresholds & receive alerts
    • Provide classes of service.

    More details specific to each CSP can be found within the Cloud Service Providers section of this Welcome Kit.

    You may also download the Dynamic Network Manager User Guide here (log-in required).

    Please work with your Verizon Account Team to establish Verizon Enterprise Center entitlements within Dynamic Network Manager for your organization.

    Steps to access Dynamic Network Manager

    • Enter your username- When your Verizon Account Team sets up your Verizon Enterprise Center profile and entitlements, your organization’s primary contact will receive a username. You may also receive an invitation code via e-mail with your login credentials.
    • If you already have a profile in Verizon Enterprise Center, just use your existing user name and password.
    • Click Sign In. The Sign In screen appears.
    • Enter your password.
    • Click Continue to reach the Verizon Enterprise Center home page.
    • To access your Secure Cloud Interconnect service:
      • Click Manage Account at the top of the page. A drop-down menu appears.
    • Click Dynamic Network Manager in the Product Tools section. Dynamic Network Manager appears in another browser window. Click Launch under Secure Cloud Interconnect. You will then see the Dynamic Network Manager screen.
    • Click on the associated Secure Cloud Interconnect Service ID to refresh the page with the Secure Cloud Interconnect list order details.
    • Once you find the correct Service ID, you can see other relevant Secure Cloud Interconnect details. Click Establish Connection.

    Utilization Report

    You can view and export the Secure Cloud Interconnect Utilization Report from Dynamic Network Manager.

    • Once logged into Dynamic Network Manager, click Utilization Report. (#1)
    • Select usage trends by date along the bottom. Click on the Microsoft® Excel® .CSV icon (#2) to export data (#3).

    Unbilled Usage

    You are able to capture usage within a 30 day billing cycle for your Secure Cloud Interconnect connection in Dynamic Network Manager.

    Note: The usage shown within Dynamic Network Manager may not reflect what is on your invoice.

    If desired, you can also add a threshold alert to notify you by e-mail when your data consumption reaches a certain percentage.

    • Once logged into Dynamic Network Manager, click Unbilled Usage. (#1).
    • A new browser tab will open to show Consumption with current Usage Bill Cycle Month, Summary of Data Plans, Summary of Billing AC Number, and Summary by Cloud Service Provider (CSP).

    Data Plan Usage

    Aggregated Usage

    Threshold Alerts

    Export Usage

    SCI Inventory

  • Training, Trouble Tickets, and Contacts

  • Training

    To assist in leveraging the resources available to you, Verizon Enterprise Center and Dynamic Network Manager training is offered at no additional cost.

    Register through the Verizon Enterprise Center Homepage –> Support -> Training, or if you are not registered on Verizon Enterprise Center, register directly at the customer training site.

    Note: For any live Secure Cloud Interconnect training needs, contact your Verizon Account Team for more details.

    Trouble Tickets

    Verizon continually monitors your network and, in many cases, is able to automatically clear most troubles. Occasionally, a repair ticket may need to be initiated by you.

    CUSTOMER ACTION: Before calling or opening an online ticket, you should have the service instance ID number for your Secure Cloud Interconnect connections, which can be found on Verizon Enterprise Center by viewing the Dynamic Network Manager Tool.

    Verizon trouble tickets can be submitted through Verizon Enterprise Center or by calling 1-800-444-1111. The “Repairs & Troubleshooting” tab on Verizon Enterprise Center should be selected to view, update, or create trouble tickets. From this portal, it is also possible to check the status or escalate a ticket, run reports, and manage outage ticket notifications.

    If Verizon has determined Verizon is not the cause of service interruption, you should open a ticket with your CSP.

    Note: If collaboration is required, then the CSP needs to contact Verizon to facilitate joint trouble shooting.

    Contacts

    For emergencies and escalations, contact the Verizon World Service Center. Below are more details.

    Emergency requests should be initiated when you need Verizon to make a change that helps resolve a non-Verizon outage in your network. Emergency changes are treated as outages and are classified as Priority 1 trouble tickets.

    Note: Resolution times vary based on scope and resources.

    Escalations can be requested at any time during an outage. The floor manager can accept escalations and raise the issue to the appropriate level of management.

    World Service Center contact numbers, by region, follow:

    Region Number

    Support from U.S. and Canada

    United States: 1-800-444-1111
    Hours of Operation: 24x7
    Canada: 1-888-886-3865
    Hours of Operation: 24x7

    Global Support

    001-919-378-5922
    Hours of Operation: 24x7

    Verizon Enterprise Center Support

    Contact information by Region follows for questions or assistance gaining access to Verizon Enterprise Center:

    • U.S.: Call 800-569-8799. Live Chat is also available during these hours.
    • Canadian Customers (24x7): Contact Corporate Technical Assistance Center (CTAC) at: 1-888-886-3865 or e-mail: canada-support@verizon.com.
    • EMEA: Contact your local Verizon helpdesk or your Verizon Account Representative for assistance. You may also e-mail us at: vec-support @verizon.com.
    • Asia-Pacific: Contact your Verizon Account Representative for assistance. You may also email us at: APAC.VEC.Support@intl.verizon.com.
    • Latin America: Contact your Verizon Account Representative for assistance. You may also email us at: cslat@verizon.com.
  • Frequently Asked Questions

What are the requirements for Secure Cloud Interconnect? +

An active port with Verizon’s Private IP is required for Secure Cloud Interconnect service. The requirement for a Private IP customer can be met via one or more of the following:

  • One existing or new Private IP VPN and a Secure Cloud Interconnect port.
  • For a cloud-to-cloud configuration, at least two Secure Cloud Interconnect ports on a Private IP VPN.
  • For multiple wireless devices and no physical/landline location, one Private IP wireless gateway port and one Secure Cloud Interconnect port.
What is an Order Verification Call and why do I need to attend? +

This important call with your Order Manager confirms the configuration and technical details you need for your service to work for you. While you may have discussed some configuration details with your sales person, it’s important to review with your Order Manager the entire configuration, discuss dependencies, and confirm you and your site are ready for activation.

How do I find the details from my CSP to connect to my Secure Cloud Interconnect service? +

The details to connect to each CSP appear within this Welcome Kit (Cloud Service Provider section in the left navigation area).

In order for your Secure Cloud Interconnect service to connect to your CSP, you need to have your CSP service active and obtain the appropriate configuration details.

How do I find the details I need to provide to my CSP regarding my Secure Cloud Interconnect port? +

Often your CSP requires information related to your Verizon Secure Cloud Interconnect port. To obtain this information, you should log in to Dynamic Network Manager, and you will be able to find the configuration required by your CSP.

CSPs may often ask for details such as:

  • IP addresses
  • VLAN IDs
  • ASN #

Based on the usage I am seeing on my circuit, I would like to change my Secure Cloud Interconnect data plan. How can I do that?

Based on the usage I am seeing on my circuit, I would like to change my Secure Cloud Interconnect data plan. How can I do that?

To make any changes in your data plan with Secure Cloud Interconnect, you would need to submit a change order with your Verizon Account Team or directly in the eCommerce platform within Verizon Enterprise Center.

Information on how to order your Secure Cloud Interconnect service can be found here.

Can I access Verizon Enterprise Center from a mobile device? +

With Verizon Enterprise Center Mobile, you have access to information you need to manage your critical business functions on-the-go. You can manage your Verizon account from a smartphone or a tablet using the mobile application for single sign-on access to Verizon Enterprise Center, My Business Account and Verizon portals for a unified mobile experience.

Smartphone users can download an app from Google Play or the App Store that supports access to Verizon Enterprise Center, My Business, and Verizon portals. Simply search for “My Verizon Enterprise;” download the app; and conveniently launch right into Quick Tasks or sign in to your business portal for more management options. An icon is added to your phone’s home screen for easy access the next time you log in. Requirements are as follows:

● App Store: Apple iPhone models 4 or higher that have a 7.x iOS version in the U.S. on any carrier or Wi-Fi network

● Google Play: Selected devices using an operating system of Android 4.1 or higher in the U.S. and using the Verizon or Wi-Fi network

You can also access Verizon Enterprise Center Mobile with a tablet by signing into a browser-based application at http://verizonenterprise.com. The tablet functionality will be the same as the smartphone app, supporting key business functions that vary by the users’ portal and permissions. Accessing the Verizon Enterprise Center from a mobile device or tablet will not provide the same options as the desktop version.

Verizon Enterprise Center portal users can use Quick Tasks for repairs, billing, and some wireless functions or sign-in to get access to key business functions delivering near real-time information to you. 

What Service Level Agreement (SLA) metrics apply to Secure Cloud Interconnect? +

Verizon is committed to providing a high level of performance for Secure Cloud Interconnect which is demonstrated by the Service Level Agreements outlined in the Private IP Service Level Agreements (SLAs) for Secure Cloud Interconnect.

For more information regarding the SLAs, reference the applicable Private IP service in the Service Guide using the following URL.

Is Quality of Service (QoS) available with Secure Cloud Interconnect? +

Private IP customers will be able to use the DSCP Rewrite feature in Dynamic Network Manager to set QoS on incoming packets from CSPs to prioritize the delivery of applications across the Private IP network.

For details on QoS, please refer to the Private IP (Customer Managed) Welcome Kit link under “Private IP Classes of Service” in the left navigation area.

However, the class of service provided on the CSP platform is dependent upon each CSP’s offering.

What reporting tools can I utilize to see my usage with Secure Cloud Interconnect? +

With Dynamic Network Manager, you have the ability to review daily usage reports that show the amount of data that has been transferred over the connection for the month to date. You can also view traffic patterns for the inbound and outbound traffic and set usage alerts via Dynamic Network Manager.

Are Customer APIs’ offered, and, if so, what are their benefits? +

Customer APIs’ are only available for Enterprise customers on Verizon Rapid Delivery[JP1]  contracts and are not available for U.S. Federal Agencies. Management APIs’ enable you to better manage your Secure Cloud Interconnect service with the ability to create your own reports. Additionally, an Ordering API provides U.S. E-commerce and U.S. Right To Buy Enterprise customers only the capability to place orders without having to contact Verizon.

There are two types of Management APIs’:  Billing Usage API and Utilization API.

With the Utilization API, you can view your peak utilization and through-put data which could be used to identify applications driving peak traffic and monitor the actual spikes in traffic. The data will be published in megabits per second of data which are passed over a Secure Cloud Interconnect connection at 15 minute intervals. Both ingress and egress traffic can be viewed, and the data is refreshed every hour. You are required to provide the Service ID. You have the option to enter a start date and end date in the month. The start and end dates are restricted to the 30/31 days in the month selected. If a start and end date are not provided, the data will be automatically pulled for the entire month. You will see usage detail for that Service ID for the specified date range.

With the Utilization API, you can view your peak utilization and through-put data which could be used to identify applications driving peak traffic and monitor the actual spikes in traffic. The data will be published in megabits per second of data which are passed over a Secure Cloud Interconnect connection at 15 minute intervals. Both ingress and egress traffic can be viewed, and the data is refreshed every hour. You are required to provide the ID Service ID. You have the option to enter a start date and end date in the month. The start and end dates are restricted to the 30/31 days in the month selected. If a start and end date are not provided, the data will be automatically pulled for the entire month. You will see usage detail for that Service ID for the specified date range.

How would I manage my capacity planning? +

With the Secure Cloud Interconnect virtual port you have high bandwidth capability which reduces the need for capacity planning. The connection enables you to get the full flexibility you would expect from your cloud resources.

Are there other services which complement Secure Cloud Interconnect to help improve my cloud experience? +

Our integrated portfolio of services, in conjunction with our Software Defined Network strategy, help address your business challenges by securely, reliably, and easily delivering the promise of the connected world.

● Secure Cloud Interconnect can now be ordered with Virtual Network Services, which is a comprehensive suite of network services that supports virtual network functions using Verizon’s Hosted Network Services platform which can replace traditional, appliance-based network equipment like routers, firewalls, etc. Both Virtual Network Services and Secure Cloud Interconnect are key components of our Software Defined Networking strategy and help provide you with greater flexibility, visibility, and control over your network.

 Virtual Network Services – Security is available with Palo Alto and Check Point today. This single-tenant service can help provide additional protection for Secure Cloud Interconnect customer networks from threats that might originate on a shared cloud platform and is available with optional Verizon Managed Security Services (MSS) Analytics for heuristics and correlation analysis.

Note: Limited to Virtual Private Cloud (VPC) Secure Cloud Interconnect customers today.

Verizon also offers access to additional optional solutions that work in tandem with Secure Cloud Interconnect and help your enterprise achieve high levels of control, performance, security and efficiency.

● Intelligent Cloud Control Powered by Turbonomic, this service automates cloud resource management and orchestration to help you control costs, maintain application performance, and improve efficiencies.

Verizon Intelligent Cloud Control is the brain for public cloud infrastructure. This software solution unlocks the value of complex cloud resources for the customer who is currently utilizing or contemplating moving to the Amazon Web Services, Microsoft Azure, or IBM Cloud public clouds.

Intelligent Cloud Control is a cloud “intelligence as-a-service” solution which evaluates, in near real-time and continuously, how apps hosted in the public clouds are performing and recommends actions to take, if needed. This solution utilizes prescriptive intelligence to balance application performance and cost efficiency.

Intelligent Cloud Control:

o    Prescriptively maintains app performance using the actual demands of the app.

o    Controls complex cloud costs across one or multiple CSPs.

o    Avoids IT break/fix fire drills by managing cloud resources in near real-time.

o    Bridges IT skill gap and drives IT staff efficiency.

o    Orchestrates multi-cloud ecosystems from a single, actionable interface.

Intelligent Cloud Control is the perfect complement to Verizon’s Secure Cloud Interconnect. Secure Cloud Interconnect connects the customer to their apps -- simply, securely and reliably. Intelligent Cloud Control automatically maintains performance of apps hosted in the public cloud environment.

Verizon can connect your people, places and things around the globe while letting you focus on your core imperatives.

Speak with your Verizon Account Team for more details.

Are there any limitations on the speed available for Secure Cloud Interconnect? +

No. Secure Cloud Interconnect can accommodate any port speed. However, some CSPs may limit their port speed, and you should discuss port speed limitations with your CSPs.

What is the process for adding additional CSPs to my existing Secure Cloud Interconnect service? +

Every additional CSP will require its own port. If you have to add additional CSPs to your service, please contact your Verizon Account Team for more details, or you may also order the service through the eCommerce portal within Verizon Enterprise Center.

Information on how to order your Secure Cloud Interconnect service can be found here.

What happens if I go over my monthly usage limit? +

You have the choice of three global consumption-based pricing plans: a Non-Committed Usage Plan, a Committed Data Plan, and an Aggregated Pricing Data Plan. The pricing plans are designed to be flexible so you can choose the right plan for your exact requirements and environment. You can change your billing plans on a monthly basis.

The amount of usage calculated each month is based on round trip traffic from the Secure Cloud Interconnect virtual port into the Cloud Service Provider as well as from the Cloud Service Provider into the Secure Cloud Interconnect virtual port.

With the Non-Committed Usage Plan, you pay one flat rate for each GB used regardless of volume. A non-recurring charge (NRC) also applies. The bill is calculated at the end of each month. If your traffic varies from day to day, you are more likely to benefit from this plan.

If you have steadier data traffic patterns and prefer to commit to a certain level of monthly data traffic, the Committed Data Plan might be your best option. This plan, which works like a cell phone data plan, enables you to sign-up for a committed rate (monthly recurring cost). The rate per GB decreases as the total commitment increases. Overage fees will be charged, if applicable, at the committed data plan rate purchased plus 10% of the GB charge.  For example, if the customer selects a 10,000  GB data plan but uses 12,000 GB during the month, usage is billed at the 10,000 GB data plan price plus 10% of the price per GB for the 2,000 GB overage.

If a Committed Data Plan structure is best for your needs, you may achieve even a lower cost structure and simplify your budget planning process by selecting the Aggregated Pricing Data Plan option. This option allows you to pay for service usage on a pooled committed data plan basis across multiple CSPs, connections, and locations in each region (Asia Pacific, Europe Middle East & Africa, Latin America, & the United States).  As noted above, overage charges apply when the data used exceeds the Aggregated Data Plan option selected. The following example illustrates how the Aggregated Pricing Data Plan works.

Suppose you have Secure Cloud Interconnect connections in the following locations:

 

CSP A

CSP B

US

New York
Los Angeles

Ashburn

EMEA

Frankfurt

 

APAC

Tokyo
Sydney

Hong Kong

Without aggregated pricing, you would have to estimate and monitor seven separate Secure Cloud Interconnect connections to determine the right pricing plan. With Aggregated Pricing, you would be able to select one pooled data plan for your U.S. sites: CSP A sites in New York and Los Angeles and the CSP B site in Ashburn; and a separate data plan for your APAC sites: CSP A sites in Tokyo and Sydney and the CSP B site in Hong Kong. Although Frankfurt would still be sized as a separate Secure Cloud Interconnect connection, you would have the flexibility to move that connection to an Aggregated Pricing plan, if you launched another Secure Cloud Interconnect connection in EMEA with another Secure Cloud Interconnect CSP.

Can I connect a cloud provider to my Secure Cloud Interconnect service that is not listed as a Verizon approved CSP? +

Verizon continually looks to broaden the list of approved CSPs, but if the CSP you need is not listed within this Welcome Kit, you would be unable to use them at this time.

For Secure Cloud Interconnect product planning, please let your Verizon Account Team know which CSP you would like Verizon to add to our offering.  

Will I have full access to Secure Cloud Interconnect globally with my current CSP? +

Verizon’s agreement with our CSPs has a very broad scope of coverage globally, but there are select areas where the service may not be available.

If your desired CSP location is not covered by the current Secure Cloud Interconnect offering, please contact your Verizon Account Team for assistance. 

How can I connect my Verizon Wireless network to my Secure Cloud Interconnect service? +

There are two ways to connect your Verizon Wireless network to Secure Cloud Interconnect. You can connect via your Private IP network through a wireless gateway. If you do not have Private IP service with Verizon, we can create a VPN solution to help make the connection you need.

What is the difference between Virtual Private Cloud (VPC) and non-Virtual Private Cloud (non-VPC) connections? +
  • The major difference between Virtual Private Cloud (VPC) and non-Virtual Private Cloud (non-VPC) connections is that VPC connections do not traverse the Secure Cloud Interconnect NAT device and the non-VPC connections do.

    With the VPC configuration, the resources are assigned to the customer. Therefore, the customer can connect to those resources using Private IP addresses (RFC 1918) increasing the level of security.  A  VPC type of connection does not require a NAT device because the CSP is already segregated and private to the customer’s network.  Public IP addresses are not used. 

    Examples of these configurations are AWS Private, DXC Private, IBM Cloud, SAP Private, Google Cloud Interconnect – Partner Interconnect, Oracle Private, Microsoft Private Peering, and Alibaba Cloud Private.

    With the non-VPC configuration, the resources used by the customer are shared and/or common to many of the CSP customers. Therefore, the CSPs require the customers to use public IP addresses. As a result, for Secure Cloud Interconnect requests to connect to non-VPC services, Verizon will provide a NAT service (at no additional charge) that will source the customer traffic before forwarding it to the CSP. 

    Examples of non-VPC configurations are: AWS Public, Microsoft Public Peering, Oracle Public, SAP Public, Google Public, Salesforce Public, Verizon Digital Media Services Edgecast CDN, and Alibaba Cloud Public.

What is Network Address Translation (NAT)? +

As part of our standard product offering for non-VPC services to a CSP, Verizon provides the necessary NAT feature and functionality. However, if you prefer, you may be able to provide your own NAT IP addresses instead of using Verizon’s public IP prefixes.

Customer Provided NAT: Customer Provided NAT feature enablement will remove the insertion of Verizon’s NAT functionality for non-VPC connections to the CSP. This provides you additional control of your network and communication to the CSP.

CUSTOMER ACTION: Please note that with the Customer Provided NAT feature, you will be responsible for providing the necessary public IP addresses required for the NAT feature and “whitelisting” those addresses with your CSP.  For Microsoft Peering (including Office 365), Microsoft may initiate a session from their cloud into your network.  As such, NATing capability will be required in both directions if you provide your own NAT functionality.  There are other CSPs that may also initiate sessions from their cloud into your network.

Note: With Customer Provided NAT, you are responsible for working with the cloud provider to ensure all NATing functionality is cared for.   Verizon cannot manage your NATing with the CSP.  You cannot have a mix of Verizon and Customer NATing on a single Secure Cloud Interconnect connection.

Note: If you choose to revert back to the Verizon-provided NAT, you would need to disconnect the service and reinstall the service with NAT functionality. Ask your Verizon Account Team for details.

What if I am interested in interconnecting between several cloud partners with my Secure Cloud Interconnect service? +
  • Secure Cloud Interconnect‘s cloud-to-cloud topology enables workload movement and interactions between cloud service providers. The ability to connect all of your cloud resources provides a number of business benefits:

    • Interconnect multiple providers through one service.
    • Create a secure entry point into the cloud ecosystem.
    • Help control costs
    • Leverage cost-effective geographic redundancy for cloud resources.
    • Simply assign corporate cloud resources, as needed.
    • Interconnect virtual machines configured on different
    • CSP platforms and/or between different regions of the same CSP.

    For example, you could interconnect virtual machines, which are configured on different CSP platforms (e.g., Microsoft Azure and Amazon Web Services) and/or between different regions of the same CSP.

    The graphic below shows the cloud-to-cloud seamlessly enabling application workloads.

Do I have options for connecting Secure Cloud Interconnect other than the standard configuration? +

While most customers find the standard configuration meets their needs, there are some additional options for you to connect using more complex architectures. For example, with Secure Cloud Interconnect, a direct connection can be established between CSPs or across CSP regions.

This “hub” configuration allows you to connect diverse cloud services without traversing your other private network connections.

For additional information about other options, contact your Verizon Account Team.

Why can’t I see my Secure Cloud Interconnect connection in Verizon Enterprise Center? +

Your Secure Cloud Interconnection order is visible in Verizon Enterprise Center if you have the proper entitlements. There may be several reasons why you are unable to see your connection. One of the most common reasons is due to your Billing Account Number (BAN) not being associated with your credentials. Please contact your Verizon Account Team for assistance. 

Who do I need to call if I have a question about my order? +

If you have a question on your order prior to implementation, please contact your Order Manager or your primary service point of contact. Post implementation, please open a trouble ticket through the Verizon Enterprise Center portal or contact the Verizon Enterprise Center Help Desk at 800-569-8799 (8:00 AM – 8:00 PM ET).

Is WAN Analysis available with Secure Cloud Interconnect? +

At this time, WAN Analysis is only available for Private IP service but not for Secure Cloud Interconnect. Check with your CSP for any WAN reporting functionality which they might offer.

Does Verizon offer Managed Services for Secure Cloud Interconnect? +

Verizon’s Managed Services is not available with Secure Cloud Interconnect as the service is an un-managed product.

When does the billing of my Secure Cloud Interconnect service begin? +

Your billing terms are outlined in your Secure Cloud Interconnect contract and the Verizon Services Agreement.

Your Order Manager will inform you of when your services will begin billing via e-mail. You can also check your bill 24/7 via Verizon Enterprise Center.

A billing tutorial can be found via this link (log-in required).

User Guides for billing and invoices are available on the Customer Training and Documentation website via the following link (log-in required).

Who do I contact for billing questions? +

● Online Inquires for all Services: When viewing your invoice online in Verizon Enterprise Center at www.verizonenterprise.com click “Create an Invoice Inquiry” from the Invoice Summary screen and follow the instructions to create and monitor an online inquiry. You may also track or create a trouble ticket from the portal homepage under the “Quick Tasks” section (no login required).

● Live Chat: you can chat online with Verizon Customer Care which can be accessed from the Support tab.

● Call: Customer Care/Billing: 800-937-6000 (8:00 AM – 8:00 PM ET).