Service Assurance User Guides

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Important Message


Please note that the direct document links changed recently.

The new links are available below.

  • Welcome to the Service Assurance User Guides Library.

  • This User Guides library is specifically intended for our customers to assist you to successfully complete various incident management, change management and other activities.

    Clicking on any category in the navigation bar on the left hand side will display the respective section where you will find a list of available User Guides Including short content descriptions.

Services and/or features are not available in all countries/locations, and may be procured from in-country providers in select countries. We continue to expand our service availability around the world. Please consult your Verizon representative for service availability. Contact us.