This User Guides library is specifically intended for our customers to assist you to successfully complete various incident management, change management and other activities.
Clicking on any category in the navigation bar on the left hand side will display the respective section where you will find a list of available User Guides Including short content descriptions.
Service Desk Phone Numbers for US and International
Overview of Service Desk phone numbers by country
Adding Your Internal Reference To Verizon's Incident Ticket
How you can add your reference to Verizon’s incident ticket and what benefits there are
My Verizon for Enterprise App for VEC - Push Notifications
Access your incident tickets faster, personalize your view and set up Push Notifications.
NOC to NOC Process
How to reach out to a Verizon NOC technician to discuss a technical issue
Incident Management - Automated Diagnostics for Managed MPLS Services
Overview of troubleshooting automation for Managed MPLS Services
Event Management for Managed WAN Services
Overview of Managed WAN Event Management and when this triggers a proactive incident ticket
Site Status Verification for Managed WAN Services
How to verify the status of Power, Cabling, and Equipment at your site to prevent any delays on restoring your service
Power, Cabling, and Equipment for Non-Managed WAN Services
How to verify the status of Power, Cabling, and Equipment at your site to prevent any delays on restoring your service
International Vulnerability Management
Overview of International Vulnerability Management and how to detect, notify, and remediate vulnerabilities
Viewing Technical Updates (SEANR Ticket Log Activity Overview)
Where to find technical troubleshooting updates from our technicians on the online portal
Incident Management Workflow Proactive
Detailed description of the Proactive Ticket workflow
Incident Management Workflow Reactive
Detailed description of the Reactive Ticket workflow
Incident Escalations
How to request a ticket escalation when the progress is not satisfactory
Global Change Management
Change requests for your Managed WAN services in the Verizon Enterprise Center
Managed Service Change Management
How to raise a standard Change Request for your Managed WAN Service
Scheduled Maintenance by Verizon
Details on the process and how to change notification contacts
Problem Management for Chronic Incident Tickets
How to raise a Problem ticket
Zscaler IP Range Changes
Process for customers who make use of Zscaler in combination with Managed WAN networks, Internet Dedicated Access or Managed Security Services
Verizon Enterprise Center Overview
Verizon Enterprise Center Web portal overview
Verizon Enterprise Center Register/Login
How to start the enrollment process for the Verizon Enterprise Center
Verizon Enterprise Center Repairs
The Repairs tool allows you to open, track, and update tickets for a broad range of products and services
Verizon Enterprise Center Manage Notifications
How to receive notification emails for Incident Tickets
Verizon Enterprise Center Create a Quick Ticket
How to report an incident using quick functions
DNS Management Self Service Web Portal
Managed Services overview for Verizon Enterprise Center
Verizon Enterprise Center Primary Point of Contact
Primary Contact enables you, as your company administrator, to determine access the portal and user entitlements.
Verizon Enterprise Center Reset Password
There may be times when you need to reset your password if you forgot it or entered it incorrectly too many times and are locked out.
Set Up Your Incident Ticketing System B2B Interface With Verizon
Verizon empowers customers with the ability to set up a personalized Service Management interface.
Incident Ticket Status Definitions
Overview of the Incident Ticket indicators State and Status and how they are used.
European Data Co-Location Centers
How to request access and/or support for Verizon Data Co-Location centers
Incident Management Milestones
Adoption of the ITIL Incident Management process in our incident ticketing system
VoIP Service Overview
Guidelines on how to change setting on your VoIP Service
European WEK Pre-Deployment form
Form to enable the Wireless Expedite Kit (WEK)
European Charge for Service User Guide
In which cases does Verizon charge for troubleshoot or technical assistance?
Disconnecting Your Verizon Services
Information on how to complete a Letter of Disconnect
Ethernet Access to Private IP
Optimize the balance between packet loss and throughput
Incident eBonding
How to report an incident or How to request a change within the eBonding process
Vendor HTML Email eBonding
Information how Verizon vendors can use the email eBonding feature
Services and/or features are not available in all countries/locations, and may be procured from in-country providers in select countries. We continue to expand our service availability around the world. Please consult your Verizon representative for service availability. Contact us.