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Welcome to the Service Assurance User Guides Library.
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This User Guides library is specifically intended for our customers to assist you to successfully complete various incident management, change management and other activities.
Clicking on any category in the navigation bar on the left hand side will display the respective section where you will find a list of available User Guides Including short content descriptions.
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Incident & Event Management
Chat with Us
Contact your Service Desk 24by7 onlineService Desk Phone Numbers for US and International
Overview of Service Desk phone numbers by countryAdding Your Internal Reference To Verizon's Incident Ticket
How you can add your reference to Verizon’s incident ticket and what benefits there areDownload the My Verizon for Enterprise App
Easily access the resources and information you need on the go.NOC to NOC Process
How to reach out to a Verizon NOC technician to discuss a technical issueSOC to SOC Process
How to reach out to a Verizon SOC technician to discuss a technical issueDiagnostics for Managed WAN/LAN services
Overview of Automated Diagnostics for Managed WAN/LAN services for proactive incident tickets.Event Management for Managed WAN/LAN services
Overview of Managed WAN/LAN Event Management and when this triggers a proactive incident ticketEvent Management for VNS/SD-WAN Services
Overview of Managed VNS/SD-WAN Event Management and when this triggers a proactive incident ticket
Site Status Verification for Managed WAN Services
How to verify the status of Power, Cabling, and Equipment at your site to prevent any delays on restoring your service
Power, Cabling, and Equipment for Non-Managed WAN Services
How to verify the status of Power, Cabling, and Equipment at your site to prevent any delays on restoring your serviceInternational Vulnerability Management
Overview of International Vulnerability Management and how to detect, notify, and remediate vulnerabilitiesViewing Technical Logs
Where to find technical troubleshooting logsIncident Management Workflow Proactive
Detailed description of the Proactive Ticket workflowIncident Management Workflow Reactive
Detailed description of the Reactive Ticket workflowIncident Escalations
How to request a ticket escalation when the progress is not satisfactory.
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Change Management & Problem Management
Submit a change or service request
Easily submit change or service requests to update your network.Managed Service Change Management
How to raise a standard Change Request for your Managed WAN ServiceScheduled Maintenance by Verizon
Details on the process and how to change notification contactsProblem Management for Chronic Incident Tickets
How to raise a Problem ticketZscaler IP Range Changes
Process for customers who make use of Zscaler in combination with Managed WAN networks, Internet Dedicated Access or Managed Security Service
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Self-Service Tools
Getting started on Verizon Enterprise Center
Everything you need to get set up on Verizon Enterprise CenterRegister on Verizon Enterprise Center
Begin managing your Verizon products and services online.Create an incident ticket
Submit an incident ticket to resolve network issues and outages.Verizon Enterprise Center Manage Notifications
Update how you're notified about events and changes to your services.DNS Management Self Service Web Portal
Managed Services overview for Verizon Enterprise CenterBecome a Verizon Enterprise Center Primary Contact
Get set up as a primary contact to update and manage your team's access.Set Up Your Incident Ticketing System B2B Interface With Verizon
Verizon empowers customers with the ability to set up a personalized Service Management interface.Incident Ticket Status Definitions
View detailed descriptions of common ticket statuses.
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Miscellaneous
International Data Co-Location Centers
How to request access and/or support for Verizon Data Co-Location centers
Incident Management Milestones
Adoption of the ITIL Incident Management process in our incident ticketing systemVoIP Service Overview
Guidelines on how to change setting on your VoIP ServiceEuropean Charge for Service User Guide
In which cases does Verizon charge for troubleshoot or technical assistance?Disconnecting Your Verizon Services
Disconnect active services as your business needs change.Glossary of incident ticket abbreviations
View a list of the common abberviations you may see on your incident tickets.Ethernet Access to Private IP
Optimize the balance between packet loss and throughputIncident eBonding
How to report an incident or How to request a change within the eBonding processVendor HTML Email eBonding
Information how Verizon vendors can use the email eBonding featureSupplier Carrier Vendor eBonding
How to engage Verizon IT if the eBonding (B2B) connection stopped workingVisual Remote Assistance
How to use your smartphone for remote troubleshooting at your site.
Services and/or features are not available in all countries/locations, and may be procured from in-country providers in select countries. We continue to expand our service availability around the world. Please consult your Verizon representative for service availability. Contact us.