Installation Site Access
The information provided below will assist you in preparing for your Verizon service installation. Please read carefully in order to avoid delays and extra charges associated with improper site preparedness.
Verizon may require site access for any or all of the following:
- Site Survey (not all locations will require one)
- Should a site survey be required, a Verizon representative will contact the Local Contact (LCON) or Alternate Local Contact (ALCON), provided on the Service Request, to schedule the site visit. The LCON must be familiar with the site and the service requested and be able to provide all required access. To ensure that this critical step takes place as quickly as possible, accurate and updated LCON and ALCON contact information should be provided on the Service Request.
- If the Verizon representative determines that the work required will involve common or shared building space (e.g., telecommunications riser closets), he/she will request that the LCON/ALCON notify building management and arrange for the required access.
- During the site survey, the Verizon representative will assess the site to determine what is required in order for Verizon to provide the requested service. Verizon will provide a detailed summary of the completed site survey outlining the pathway, space, power and environmental requirements. These requirements must be met, by you, our customer, prior to delivery of the requested service. They also may include providing Verizon with written authorizations for items such as Right of Way and collocation arrangements.
- On-site Service, Cable, or Equipment installation
When Verizon requests access to the building where we are scheduled to provide service, we need access to all areas where the engineer or technician may need to install, configure and/or test the service or equipment. Areas that include the front door, the building or location where the service is expected to terminate and any other areas that have or may need the installation of new telecommunications equipment and wiring for the requested service.
Please note that Verizon requires access for the entire length of time of the proposed visit. Additionally, if the building owner requires advance permission for access, it is the responsibility of the customer to obtain this permission. If the building owner requires the technician to be escorted through the building, it is the customer's responsibility to arrange for that escort for the entire time the Verizon representative or technician will be at that location. If the building owner requires special security authorization, it is the responsibility of the customer to inform Verizon of this requirement and to facilitate the process of obtaining the necessary security clearance. If Verizon will need to perform work in building space other than the customer controlled space, Verizon recommends that you notify building management prior to the time site access is needed by dispatched personnel.
Certain situations require multiple dispatches, You will be contacted by a Verizon representative prior to the dispatch to arrange a suitable time to access your location. The on-site contact (LCON/ALCON) must be aware of the service that has been ordered and be available to the technician on the dispatch day to provide access and answer any questions.
In some cases, Risk Assessments & Method Statements (RAMS) are required before an engineer is permitted to work on site. The LCON must verify this with the building owner prior to dispatch. Certain vendors will require specific RAMS (SSRAMS) but in general, generic RAMS are usually acceptable. SSRAMS are CHARGEABLE and add DELAY to the order as a separate site survey is required.