Customer Readiness

Welcome to Verizon’s Customer Readiness Website. This site will assist you in preparing for your Verizon service installation. Reviewing the content on this site and following some simple steps will help facilitate a smooth installation of service.

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  • Site Readiness Checklist

  • The following is a list of some of the items pertinent to preparing the premises for installation of services. The LCON may be asked to perform a site survey prior to the installation of cables and/or equipment. It is the customer’s responsibility to ensure that the site is ready for installation prior to dispatch, otherwise the order will be delayed and/or fees may accrue.

     At contract signature, provide valid local contact name, mobile number and e-mail

     If possible, provide an alternative local contact (in case the Primary is not reachable)

     Ensure that POC, or local contact is located on site, where service will be delivered

     Ensure that POC or local contact is aware of the coming installation

     If local contact is not usually based on site, ensure they are able to get there easily when required

     At the minimum, the person needs to be located in the same country as the site (he/she will be contacted by the carrier)

     Communicate initial timelines to him/her, as well as any update you may receive which may impact the site, the service or the project

     A Verizon Project Manager will provide a project plan for big projects, share this with the local contact

     Explain that his/her involvement is crucial to prepare the site for the coming installation and preparedness prevents delays and extra charges

     Encourage him/her to review Verizon requirements on this website and ask questions in case of doubt (this must be done as soon as possible)

     Check for any planned absence of the local contact over the coming weeks and ensure the backup contact is aware and reachable

     He/she will be able to provide access to the site, the technical room, and all other required areas

     He/she will be able to make decisions on installation and wiring

     He/she will answer our technical validation questions

  • Premises Access and Use

    • The customer must provide access to all areas of the premises required to install Verizon's conduit, cable, and equipment. The customer must obtain building owner/manager permission for installation of Verizon's conduit, cable and equipment.
  • Environmental Factors

  • The customer must provide an environment suitable for Verizon's cable and equipment.

    • Temperature and humidity:
      • Recommended Room Temperature: 65°-80°F, 18°-26°C
      • Recommended Relative Humidity: 30-55%
    • Dust free environment.
    • Adequate lighting.
    • Space for a cabinet, rack, or wall mount based on the service(s) ordered. Specific requirements will be determined at the site survey.
  • Cable Path and Conduit

    • The customer must provide a cable path.
    • Verizon will utilize common building telecom riser shafts where available. The customer must perform any necessary core drilling or other premises preparation work .
    • Verizon usually will install rigid plastic tubing in which our fiber optic cables will traverse.
    • If the customer or the building owner/manager requires metallic conduit or other specific details, they must be prepared ahead of time by the customer and meet code requirements.
    • Conduit routes must be designed with gradual bends (bend radius should be a minimum of 15 times the diameter of the cable to be placed) and a maximum of two 90 degree bends or 180 degrees of total bends between pull boxes.
    • The customer must provide to Verizon engineering drawings or as-built documentation if the route is extensive and/or complex.
    • Verizon will co-occupy a conduit provided by the customer or building owner/manager that contains the telecommunications cable(s) of other person(s) only if the customer provides a spare, roped, sub-duct for Verizon's cable.
    • When a customer provided cable path includes air plenum space, Verizon will install plenum-rated cable. Additional charges to the customer and an extended installation interval will apply. (As an alternative, the customer may provide metallic conduit through the air plenum space for Verizon's use, which will avoid the need for installation of plenum-rated cable.)
  • Power (as needed)

    • The customer must provide commercial AC power for Verizon's equipment. The amperage, number and type of receptacles and alternative power options will be determined at the site survey. Dedicated circuits backed up by UPS/generator systems are strongly recommended.
    • For Switched Ethernet Service (SES/"TLS"), Network Interface Devices (NID's) placed at the customer's premises must be on surge protected electric power circuits. The customer must provide these electric power circuits and all necessary electric power. The cost of repairing any power surge related damage suffered by Verizon equipment will be charged to the customer.
  • Ground

    • The customer must provide standard metallic conduit from the Verizon equipment to the approved building ground so that appropriate gauge wire can be installed.  Grounding options are listed below in order of preference: 
      • Building Service Ground
      • Main Electric Box
      • Building Steel
      • Metallic Water Pipe. Must be in direct contact with the earth for 10' or more and electrically continuous to the point where the protector ground wire is installed. There must be a bond placed around any meters.
  • Backboard (if applicable)

    • The customer must provide a backboard if one is needed for the installation of equipment. The backboard must be 4 feet x 8 feet x 3/4 inches. Variations can be discussed at the site survey.
  • Service Demarcation

    • The standard interface for the demarcation with Verizon equipment will be a CAT 5 connector or optical connector in the proposed cabinet, bay, or wall space based on the type of service ordered and the customer's requirements. The type of interface to be used will be determined at the site survey.
  • Occupancy Charges

    • The customer must provide space, electric power and cable paths for Verizon's use. Verizon will not pay any charges for space, power, or cable paths.
  • Other Requirements

    • The foregoing list of requirements for premises readiness is not intended to be a complete list of premises readiness requirements. Other requirements may apply which will be determined either during the site survey or thru contact with your Account Representative.
  • Local Contact Checkist

  •  If an authorization must be granted by the building owner, ensure you obtain this authorization ahead of time

     Ensure that all other specific security clearances are also obtained ahead of time

     If construction work is needed, approval from local authorities will be required

     Make sure you know where the technical room is located and that you have access

     Ensure internal cabling and room requirements are met

     If you are responsible for providing the OOB (Out Of Band) Modem/PSTN line, make sure it is available and you know the number

     Demarcation point needs to be identified early, exact location is required – floor, room/suite, cabinet, rack. If not available then it must be communicated as soon as possible

     If internal cabling is needed to create an extension between the demarcation point and the technical room, make sure it is ready before dispatch is sent

     

     At contract signature, provide valid local contact name, mobile number and e-mail

     If possible, provide an alternative local contact (in case the Primary is not reachable)

     Ensure that POC, or local contact is located on site, where service will be delivered

     Ensure that POC or local contact is aware of the coming installation

     If local contact is not usually based on site, ensure they are able to get there easily when required

     At the minimum, the person needs to be located in the same country as the site (he/she will be contacted by the carrier)

     Communicate initial timelines to him/her, as well as any update you may receive which may impact the site, the service or the project

     A Verizon Project Manager will provide a project plan for big projects, share this with the local contact

     Explain that his/her involvement is crucial to prepare the site for the coming installation and preparedness prevents delays and extra charges

     Encourage him/her to review Verizon requirements on this website and ask questions in case of doubt (this must be done as soon as possible)

     Check for any planned absence of the local contact over the coming weeks and ensure the backup contact is aware and reachable

     He/she will be able to provide access to the site, the technical room, and all other required areas

     He/she will be able to make decisions on installation and wiring

     He/she will answer our technical validation questions

     Download the checklist.

  • Order Verification Checklist (OVC)

  • Click on the image to download.

  • Technical Validation (TEV)

  • Click on the image to download.

Services and/or features are not available in all countries/locations, and may be procured from in-country providers in select countries. We continue to expand our service availability around the world. Please consult your Verizon representative for service availability. Contact us.