Commited to supporting the public safety community.

Verizon is committed to the public safety community across the United States, putting the nation's most reliable wireless network to work every day to ensure communication needs are met to the highest standards.

Our team assists law enforcement with investigations and takes pride in its partnership with federal, state and local agencies, and sponsors numerous public safety events and associations throughout the country.

Resources

Verizon Security Assistance Team (VSAT) +

The Verizon Security Assistance Team (VSAT) - formerly LERT - assists law enforcement with all legally authorized requests, including processing court orders and subpoenas for subscriber information, providing 24x7 assistance for 9-1-1 and other life threatening emergencies, and complying with the Federal Communication Assistance to Law Enforcement Act (CALEA).

VSAT Responsibilities

  • Ensure all court orders, search warrants and subpoenas are processed confidentially and in compliance with all applicable laws.
  • Provide 24x7 support for all exigent situations.
  • Ensure CALEA compliance, both technically and procedurally, and provide 24x7 technical assistance for electronic surveillances.
  • Provide certification of records and coordinate court appearances as Verizon Custodian of Records.
  • Provide educational presentations for law enforcement to further demonstrate our commitment to and support of public safety.

VSAT Hotline: 800-451-5242

  • Option 1: Subpoenas
  • Option 2: Orders & Search Warrants
  • Option 3: Electronic Surveillances & Technical Assistance
  • Option 4: General information
  • Option 9: Exigent situations ONLY

Hours of Operation

(Options 1 & 2): 7 a.m. - 8 p.m. ET

(Options 3, 4 & 9): 24 hours

Mailing Address

Verizon
Attn: VSAT
180 Washington Valley Road
Bedminster, NJ 07921

FAX Numbers

Verizon Wireless records
Subpoenas: 888.667.0028
Orders & warrants: 888.667.0026 
Surveillance orders: 800.267.9129
Exigent situations: 800.345.6720

All other Verizon records
Subpoenas: 325.949.6916
Orders & warrants: 325.949.6916
Surveillance orders: 813.558.6391
Exigent situations: 800.997.9981

Verizon Response Team (VRT) +

The Verizon Response Team (VRT) - formerly Verizon Crisis Response Team (V-CRT) - is available 24x7 to provide emergency assistance to government agencies, emergency responders, non-profits and communities.

VRT provides the following support in the event of a crisis:

  • Staffed contact number available 24x7x365
  • Coordinate requests for emergency wireless voice and data products
  • Coordinate requests for emergency network coverage, which may include deployment of resources such as a Cell-on-Wheels ("COW") or Cell-on-Light-Truck ("COLT")
  • Access to other Verizon Wireless support teams

VRT Hotline: 800-981-9558

Security Control Center (SCC) +

Verizon’s Security Control Center (SCC) serves as a 24-hour hotline for Verizon Corporate Security, which is charged with the protection of company assets and personnel worldwide. In order to accomplish this goal, Security has a number of teams and programs, some of which are listed below, that support and/or work with law enforcement and public safety organizations.

  • Investigations
  • Physical security
  • Cyber security
  • Public safety support program
  • Unlawful call assistance

SCC Hotline: 800-997-3287

Business Continuity-Disaster Recovery Team

The Business Continuity-Disaster Recovery Team is responsible for the company's crisis management and business continuity program. The team coordinates Verizon Wireless support of public safety responders during major disasters and builds awareness of our ability to support government agencies and communities.

Wireless Priority Service (WPS)

It is managed by the Office of Emergency Communications of the Department of Homeland Security (DHS), and is available on the Verizon Wireless network. Visit their web site at www.dhs.gov/wireless-priority-service-wps

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