Download the Client's Guide

Complete Client's Guide (2 MB)

 

1.0 Introduction

1.1 Purpose of the Client’s Guide 
1.2 WITS 3 Contract Overview 
1.3 WITS 3 Agencies 
1.4 Designated Agency Representative Administrators (DARAs) and Designated Agency Representatives (DARs) 
1.5 Order Enterers 
1.6 Billing Account Code (BAC) 
1.7 Mandated Taxes, Surcharges, and Fees 
1.8 Customer Feedback

1.0 Introduction
Updated August 2019

2.0 Points of Contact

2.1 Verizon Customer Service Center (VCSC) 
2.2 Verizon WITS 3 Team

2.0 Points of Contact
Updated August 2019

3.0 Operational Support Systems

3.1 Verizon WITS 3 Support Systems 
3.2 Service Ordering and Management 
3.3 Service@once Training 
3.4 Service Ordering Process 
3.5 Billing System and Invoices 
3.6 Billing Process 
3.7 Service Delivery 
3.8 Trouble Reporting and Maintenance Requests 
3.9 Trouble Resolution Intervals

3.0 Operational Support Systems
Updated August 2019

4.0 Verizon WITS 3 Products and Services

4.1 Cloud Services 
4.2 Voice Services 
4.3 Circuit Switched Data Service 
4.4 Teleconferencing Service 
4.5 Frame Relay Service 
4.6 Asynchronous Transfer Mode Service 
4.7 Dark Fiber Service 
4.8 Internet Access Service 
4.9 Gigabit Ethernet Service 
4.10 Inside Wiring 
4.11 Training 
4.12 NS/EP 
4.13 Technical Support and Professional Services 
4.14 Other Direct Costs

4.0 Verizon WITS 3 Products and Services
Updated August 2019

5.0 Verizon WITS 3 Dialing Instructions

5.1 Civilian Network 
5.2 Department of Defense Network 
5.3 Hosted IP Centrex Dialing Plan and Feature Access Codes 
5.4 Security Procedures For Malicious/Threatening Calls

5.0 Verizon WITS 3 Dialing Instructions
Updated August 2019

6.0 WITS 3 Glossary

6.1 Definition of Terms 
6.2 Acronyms

List of Figures
Figure 3.7.2-2: WITS 3 Trouble Reporting Escalation Guidelines

List of Tables
Table 3.7-1: Service Delivery Point Options 
Table 3.7.1-2: Service Intervals by Access Type 
Table 3.7.1-3: Service Intervals for Adds/Moves/Change 
Table 3.9-1: Service Restoration Intervals 
Table 3.9.2-1: Escalation Contacts 
Table 5.1.1-1: Civilian Network Dialing Plan 
Table 5.1.2-1: Civilian Feature Access Codes 
Table 5.2.1-1: Department of Defense Network Dialing Plan 
Table 5.2.1-1: Department of Defense Feature Access Codes 
Table 5.3-1 Hosted IP Centrex Feature Codes

Attachments
Attachment A - Service Provisions for Optical Transmission Services 
Attachment B - Service Conditions Applicable to E911 Solutions

6.0 WITS 3 Glossary
Updated August 2019