Drive greater digital engagement across your entire enterprise.
- Prioritize mobility and customer experience (CX) to create a digital transformation roadmap.
- Consult with the right partner to identify core business goals and desired outcomes.
- Deliver quick achievements and gains along your roadmap strategy.
We’ll help you add capabilities to support a global customer base and workforce.
- Integrate CX solutions to support global connectivity and collaboration.
- Adopt a unified CX strategy that addresses the demands of a global workforce.
- Deliver virtual contact center solutions that drive customer satisfaction around the globe.
Our experts will help you tap into the power of mobility to drive next-generation engagement.
- Deliver personalized, compelling experiences to mobile, digitally enabled consumers.
- Deploy cutting-edge mobile capabilities to engage customers and build brand loyalty.
- Integrate real-time call center support to boost transactions and build relationships.
Unlock the power of artificial intelligence (AI), machine learning and analytics.
- Analyze data to identify customer feedback, preferences and behaviors.
- Meet a new generation’s expectations with AI, and augmented and virtual reality.
- Harness the power of Big Data to enable contextual CX and differentiate your offerings.
Your customers want meaningful, customized interactions with you from any device, any time, virtually anywhere. Differentiating yourself from competitors will come down to how well you respond and deliver experiences that build brand loyalty and drive long-term customer satisfaction. We can help you design experiences for every engagement point across your enterprise.
A good customer experience is built on anticipation and response. Our expertise in providing custom contact center solutions and our flexible integration and delivery models make us the right partner to help you create a unique experience for each customer. We’ll help you across channels and will enable artificial intelligence to make customer experiences personal and contextual.
Verizon has been providing the critical infrastructure and solutions to tie enterprise businesses to their customers for more than 25 years. Our Contact Center operations support more than 100 million retail consumers spanning Verizon Wireless, Fios and our Verizon Business markets businesses, giving us deep insights to deliver game-changing customer experiences.
- Consistency. Reliable delivery of 20 billion+ IP customer contact session minutes in 2017.
- Digital dexterity. Content delivery to customers across all device and network types.
- Acquired expertise. Customer acquisition & retention via predictive analytics through AOL and Yahoo! acquisitions.
- Customer-centric. Contact center integration, intelligent routing solutions and CX design.
Build loyalty with every interaction.
See how we help our customers deliver better experiences for their customers.
Smart integration. Desired outcomes.
Discover solutions that can help
Explore Verizon’s ecosystem of solutions, products, and services to help you advance innovation and solve tough challenges across your enterprise. What outcomes are you trying to drive for your business? Select from the options below, then click on solution categories to get a closer view of products and services that can support those goals.
Tell me more about how I can:
and Design From data centers, to security, and mobility—Verizon can help you transform your infrastructure from assessment to design to integration.
Management & Security Safeguard your networks from both threats and unexpected outtages with the power of private networks and backup solutions.
and Maintenance Focus on your business and let Verizon take care of managing your WAN. Unlock better application performance, simplify your local network, and stay agile.
and Gateway Security Defend your network and keep your expanding ecosystem of access points secure from bad actors and sleep easy knowing that intel gathered from the world’s best network is being used to keep your enterprise safe.
Threat MonitoringIdentify threats across your enterprise and respond with the right analytics or let Verizon manage those core program operations for you.
Security Strategy Tap into the mindshare of Verizon’s data forensics and security program experts to address risk, compliance, and incident response planning.
and Collaboration Drive enterprise innovation and workforce collaboration with a unified communication strategy and integrated, cloud-based communications solutions.
Management and Security Protect organizational IP by managing mobile devices, controlling access, and effectively monitoring traffic on your private networks.
and CPE Take advantage of Verizon’s core communications expertise to design and adopt the right business communications strategy and oversee your on-premises equipment needs.
Customer Experience Services
Center Transform your contact center strategy with flexible, on-demand cloud services and intelligent contact routing to deliver a seamless customer experience.
Intelligent Routing Personalize call treatment and utilize skills or agent level routing to put customers in the right place every time.
and Consulting Work with Verizon teams uniquely equipped to advise you on digital transformation roadmapping and customer experience design strategy.
Business Phone Solutions Integrate your landline and wireless with mobile-first business IP solutions that keep you in touch with and accessible to your customers no matter where you are.
Management & Security Protect organizational IP by managing mobile devices, controlling access, and effectively monitoring traffic on your private networks.
Solutions Through targeted relationships, our mobile solutions bring together a wide range of technology expertise to help you meet your operational needs and overcome customer challenges.
Internet of Things
Communities Use innovative Internet of Things (IoT) and machine-to-machine (M2M) communication solutions, to improve efficiency, revolutionize cities, and create a better quality of life for both work and play.
Need planning, design and integration expertise? Verizon offers professional services support for the solutions/products identified below.
Let us manage core monitoring and maintenance requirements so you can focus on your business goals. Verizon offers managed services support for the solutions/products identified below.
Managed and Professional Services help you achieve transformation with confidence.
Rely on the expertise of our consultants to develop strategies that drive results. From design and implementation to analytics and maintenance, our support teams can help accelerate your transformation.
We’ll help you identify disruptors and desired outcomes, and build the right roadmap to accelerate your goals.
Our relationships with vetted technology providers integrate products and services to customize solutions for you.
Our service experts lead the installation, providing technical project management and adoption services.
Our integrated services can provide simple monitoring to complex outsourcing.
*Gartner, Magic Quadrant for Network Services, Global. Published: 25 February 2019 Analyst(s): Neil Rickard | Bjarne Munch | Danellie Young
Gartner, Magic Quadrant for Managed Security Services, Worldwide, Toby Bussa, Kelly M. Kavanagh, Sid Deshpande, Pete Shoard, February 2018
Gartner, Magic Quadrant for Unified Communications as a Service, Worldwide, Daniel O'Connell, Megan Fernandez, Rafael Benitez, Bjarne Munch, Christopher Trueman, Mihai Nguyen, 10 October 2018
The Gartner report is available upon request from Verizon. Gartner does not endorse any vendor, product or service depicted in our research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.