Personalize your customer experience.

 

Reimagine 

customer

expectations.

Your customers want meaningful, customized interactions with you from any device, any time, virtually anywhere. Differentiating yourself from competitors will come down to how well you respond and deliver experiences that build brand loyalty and drive long-term customer satisfaction. We can help you design experiences for every engagement point across your enterprise.

Let's explore

your CX strategy.

A good customer experience is built on anticipation and response. Our expertise in providing custom contact center solutions and our flexible integration and delivery models make us the right partner to help you create a unique experience for each customer. We’ll help you across channels and will enable artificial intelligence to make customer experiences personal and contextual.

Transform the digital experience.

Satisfy employees and customers around the world.

Keep pace with mobile consumers.

Deliver data-driven, digital customer experiences.

Drive greater digital engagement across your entire enterprise.

  • Prioritize mobility and customer experience (CX) to create a digital transformation roadmap.
  • Consult with the right partner to identify core business goals and desired outcomes.
  • Deliver quick achievements and gains along your roadmap strategy.

We’ll help you add capabilities to support a global customer base and workforce.

  • Integrate CX solutions to support global connectivity and collaboration.
  • Adopt a unified CX strategy that addresses the demands of a global workforce.
  • Deliver virtual contact center solutions that drive customer satisfaction around the globe.

Our experts will help you tap into the power of mobility to drive next-generation engagement.

  • Deliver personalized, compelling experiences to mobile, digitally enabled consumers.
  • Deploy cutting-edge mobile capabilities to engage customers and build brand loyalty.
  • Integrate real-time call center support to boost transactions and build relationships.

Unlock the power of artificial intelligence (AI), machine learning and analytics.

  • Analyze data to identify customer feedback, preferences and behaviors.
  • Meet a new generation’s expectations with AI, and augmented and virtual reality.
  • Harness the power of Big Data to enable contextual CX and differentiate your offerings.

Transform the digital experience.

Satisfy employees and customers around the world.

Keep pace with mobile consumers.

Deliver data-driven, digital customer experiences.

Transform the digital experience.

Satisfy employees and customers around the world.

Keep pace with mobile consumers.

Deliver data-driven, digital customer experiences.

Drive greater digital engagement across your entire enterprise.

  • Prioritize mobility and customer experience (CX) to create a digital transformation roadmap.
  • Consult with the right partner to identify core business goals and desired outcomes.
  • Deliver quick achievements and gains along your roadmap strategy.

We’ll help you add capabilities to support a global customer base and workforce.

  • Integrate CX solutions to support global connectivity and collaboration.
  • Adopt a unified CX strategy that addresses the demands of a global workforce.
  • Deliver virtual contact center solutions that drive customer satisfaction around the globe.

Our experts will help you tap into the power of mobility to drive next-generation engagement.

  • Deliver personalized, compelling experiences to mobile, digitally enabled consumers.
  • Deploy cutting-edge mobile capabilities to engage customers and build brand loyalty.
  • Integrate real-time call center support to boost transactions and build relationships.

Unlock the power of artificial intelligence (AI), machine learning and analytics.

  • Analyze data to identify customer feedback, preferences and behaviors.
  • Meet a new generation’s expectations with AI, and augmented and virtual reality.
  • Harness the power of Big Data to enable contextual CX and differentiate your offerings.

Our capabilities

Verizon has been providing the critical infrastructure and solutions to tie enterprise businesses to their customers for more than 25 years. Our Contact Center operations support more than 100 million retail consumers spanning Verizon Wireless, Fios and our Verizon Business markets businesses, giving us deep insights to deliver game-changing customer experiences.

  • Consistency. Reliable delivery of 20 billion+ IP customer contact session minutes in 2017.
  • Digital dexterity. Content delivery to customers across all device and network types.
  • Acquired expertise. Customer acquisition & retention via predictive analytics through AOL and Yahoo! acquisitions.
  • Customer-centric. Contact center integration, intelligent routing solutions and CX design.

25+

years of contact center experience

100K+

VoIP sites and 7.5M+ telephone numbers driving collaboration

$110B+

networks investment to be future-ready

100+

content delivery network points of presence

Smart integration. Desired outcomes.

Discover solutions that can help

Explore Verizon’s ecosystem of solutions, products, and services to help you advance innovation and solve tough challenges across your enterprise. What outcomes are you trying to drive for your business? Select from the options below, then click on solution categories to get a closer view of products and services that can support those goals.


Network

Network Planning
and Design
From data centers, to security, and mobility—Verizon can help you transform your infrastructure from assessment to design to integration.
Connectivity Leverage the power of the world’s best network to keep your workforce teams, customers, vendors and partner communicating and collaborating effectively.
Virtual Network Services Scale up or down to respond to marketplace opportunities and meet demand instantly with the flexibility of a virtualized network.
Application EnablementLayer cutting-edge applications on the foundation of a strong network and cloud virtualization to help you stay competitive in a changing marketplace with evolving customer expectations.
Enterprise Mobility
Management & Security
Safeguard your networks from both threats and unexpected outtages with the power of private networks and backup solutions.
Edge SolutionsLeverage Verizon’s network of suppliers and OEMs to help you manage your on-premises equipment and maintenance needs anywhere you need to do business.
Network Monitoring
and Maintenance
Focus on your business and let Verizon take care of managing your WAN. Unlock better application performance, simplify your local network, and stay agile.

Security

Verizon Risk ReportGet a 360-degree view of your security posture, identify threats and vulnerabilities unique to your enterprise, and make program decisions based on intelligent insights.
Protect: Network
and Gateway Security
Defend your network and keep your expanding ecosystem of access points secure from bad actors and sleep easy knowing that intel gathered from the world’s best network is being used to keep your enterprise safe.
Detect and Respond:
Threat Monitoring
Identify threats across your enterprise and respond with the right analytics or let Verizon manage those core program operations for you.
Advise:
Security Strategy
Tap into the mindshare of Verizon’s data forensics and security program experts to address risk, compliance, and incident response planning.

Business Communications

Unified Communications
and Collaboration
Drive enterprise innovation and workforce collaboration with a unified communication strategy and integrated, cloud-based communications solutions.
Conferencing Services Equip your remote, mobile workforce teams and enable global collaboration with next-gen audio, video, and web conferencing solutions.
VoIP and Voice Services Stay competitive, bring remote locations online easily, and provide coverage where you need it with IP-enabled voice solutions.
Enterprise Mobility
Management and Security
Protect organizational IP by managing mobile devices, controlling access, and effectively monitoring traffic on your private networks.
Business Communications
and CPE
Take advantage of Verizon’s core communications expertise to design and adopt the right business communications strategy and oversee your on-premises equipment needs.

Customer Experience Services

Cloud Contact
Center
Transform your contact center strategy with flexible, on-demand cloud services and intelligent contact routing to deliver a seamless customer experience.
Transport &
Intelligent Routing
Personalize call treatment and utilize skills or agent level routing to put customers in the right place every time.
Customer Engagement Leverage customer preference data to deliver personalized, digital experiences that drive brand engagement and brand loyalty.
CX Design
and Consulting
Work with Verizon teams uniquely equipped to advise you on digital transformation roadmapping and customer experience design strategy.

Mobility

Workforce Productivity Equip employees with mobile collaboration tools and push-to-talk capabilities that enable near real-time communication outside the office or the country.
One Talk
Business Phone Solutions
Integrate your landline and wireless with mobile-first business IP solutions that keep you in touch with and accessible to your customers no matter where you are.
Enterprise Mobility
Management & Security
Protect organizational IP by managing mobile devices, controlling access, and effectively monitoring traffic on your private networks.
Next Gen Network Leverage the power, efficiency, security, scalability and longevity of Verizon’s 4G LTE network in the United States as well as global coverage and support through our relationship with multiple in-country network operators.
Mobile Business
Solutions
Through targeted relationships, our mobile solutions bring together a wide range of technology expertise to help you meet your operational needs and overcome customer challenges.
Wireless Devices Shop the best devices for the best network and uncover the true potential of your enterprise with cutting-edge technology.
Wireless Deals & Offers Get the best deals with competition-beating offers from Verizon that will allow you to transform and be cost-effective at the same time.
Device Financing Boost productivity while preserving capital and put the right tools in the right hands for your business.

Internet of Things

Smart Cities &
Communities
Use innovative Internet of Things (IoT) and machine-to-machine (M2M) communication solutions, to improve efficiency, revolutionize cities, and create a better quality of life for both work and play.
Telematics Promote safer driving habits and asset security, optimize route planning, dispatch work, and address compliance guidelines with GPS-enabled and IoT-driven telematics solutions.
Grid Wide Solutions Build a powerful, reliable energy infrastructure with smart metering and data management coupled with monitoring and control.
Mobile Commerce Engage customers with cutting-edge experiences by leveraging IoT and M2M capabilities from digital signage to mobile point-of-service offerings to kiosks.
Asset Management Track high-value assets in near real time to mitigate risk and have complete visibility into how to improve workflow and mitigate risk.
IoT Security Credentialing Address the security vulnerabilities of a widened landscape of IoT access points with application protection and trusted authentication.
4G LTE + IoT Lean on the best coverage, performance, cost, and control for your IoT data needs with 4G LTE.
ThingSpace Take advantage of Verizon’s web-based, IoT development platform, a simplified IoT workspace and machine-to-machine (M2M) management center for prototype through production.
Professional Services

Need planning, design and integration expertise? Verizon offers professional services support for the solutions/products identified below.

Managed Services

Let us manage core monitoring and maintenance requirements so you can focus on your business goals. Verizon offers managed services support for the solutions/products identified below.

Managed and Professional Services help you achieve transformation with confidence.

Rely on the expertise of our consultants to develop strategies that drive results. From design and implementation to analytics and maintenance, our support teams can help accelerate your transformation.

Advise

 

We’ll help you identify disruptors and desired outcomes, and build the right roadmap to accelerate your goals.

Integrate

 

Our relationships with vetted technology providers integrate products and services to customize solutions for you.

Implement

 

Our service experts lead the installation, providing technical project management and adoption services.

Manage

 

Our integrated services can provide simple monitoring to complex outsourcing.

*Gartner, Magic Quadrant for Network Services, Global, Danellie Young, Katja Ruud, et al., 27 February 2018; Gartner, Magic Quadrant for Managed Security Services, Worldwide, Toby Bussa, Kelly M. Kavanagh, et al., 27 February 2018; Gartner, Magic Quadrant for Unified Communications as a Service, Worldwide, Daniel O’Connell, Bern Elliot, et al., 6 September 2017. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

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