Guest services

When you know what your guests like, you can personalize their stay.

That’s what keeps guests coming back. That remarkable guest experience that only you can deliver. Because your hotel cares about personal preferences. Our Guest Services solutions help staff track all the little details that make your guests happy, even across properties. And a happy guest is a returning guest.

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  • People know they have many choices when they travel. Of course, they expect comfort and convenience. But what can really set you apart is attention to detail. “Know your customer,” as they say. Our guest technology solutions include mobility services, custom applications and reliable network access to help pull it all together, so as you build your customer database, you’re also building guest loyalty.

    With Guest Services solutions, you can:

    • Connect your guests to your concierge staff at any time, from virtually any location.
    • Process guest transactions on mobile devices and increase revenue opportunities.
    • Turn staff productivity into guest satisfaction.

Core Technologies

Discover the solutions that drive technology and professional services organizations.

  • Networks and Advanced Communications

  • Your customers and guests are plugged in 24x7. Take advantage of this always-on behavior with an intelligent network that connects people around the world to the right information at the right time.

    Learn more
  • Mobility

  • Mobile devices are changing not only guest experiences, but also your capabilities, like seamless check-ins or personalized amenities. With a connected staff, you can provide consistent customer service at every point of contact.

    Learn more
  • Internet of Things

  • Connected machines provide insight into guest preferences, so you can meet and exceed their expectations. M2M technology also helps you tap into new sales opportunities, with wireless kiosks and mobile concierge services.

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  • Security

  • Once your customers trust you with their personal information, protecting it becomes paramount. Our security solutions reach across mobile devices, connected machines, and the cloud to shield you from data breaches, loss, and theft.

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  • 2018 Data Breach Digest Report

    2018 Data Breach Digest Report

    The travel and hospitality industry is not immune from point-of-sale intrusions and denial-of-service attacks. Learn from real-life investigations into these attacks and more in the new Data Breach Digest.

    Read the report
  • Guests tell you a lot. Track that data and use it to deliver a better stay.

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  • Let your customers transition seamlessly from mobile self-service to agent-assistance without having to re-authenticate—right from your app.

    Watch the video
  • Additional resource

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Services and/or features are not available in all countries/locations, and may be procured from in-country providers in select countries. We continue to expand our service availability around the world. Please consult your Verizon representative for service availability. Contact us.