IP Contact Center (IPCC)Learn more
Your business needs to equip its agents with the tech-forward tools to streamline their interactions with your customers. IPCC Network Manager allows you to make quick changes to calling plans in near real-time and provides up to the minute traffic management reporting so you can have your finger on the pulse of operations.
Virtual Contact Center (VCC)Learn more
As operational and consumer demand reshapes how businesses interact, Virtual Contact Center is a reliable and scalable solution that allows your agents to work from virtually anywhere, with the contact center capabilities they need.
Empower contact center operations
Locally and around the world, our scalable contact center solutions can augment your business’s ability to handle increased call volume during times of change.
Activate customer self-service
With our automated solutions, you can deploy self-service capabilities that help you to more quickly scale operations during critical times, increase customer satisfaction and reduce frustration.
VoIP Inbound Anti-Fraud and Authentication
Automated secure voice authentication can enhance Interactive Voice Response (IVR) self-service options and free up valuable contact center agent times for other customer support tasks.Learn more
Network-Based Interactive Voice Response (IVR)
With increased call volume, automation is paramount to the continuity of your operations. With IVR, enable self-service so you can better serve customers and improve contact center productivity.Learn more
Voice Call Back
During uncertain times, call volumes may unexpectedly spike. This can lead to lengthy hold times for customers when trying to reach an agent–and being on hold is frustrating. That’s why Voice Call Back allows callers to hold their place in line and receive a call back as agents become available-helping improve customer satisfaction and freeing up network resources.Learn more
Whether responding to the current public health crisis or helping individuals and small businesses weather financial challenges, federal agencies are focused on being able to help citizens return their families and communities to normalcy.
Our scalable, cloud-based public outreach solutions tools like VCC, IP Toll Free and IP Interactive Voice Response (IP IVR), can help you maintain operational continuity while augmenting your ability to handle increased call volume during times of change.
Empower your faculty and staff to support parents and students with solutions like IP Toll Free, which allows them to reach you at no cost to them, and IP Interactive Voice Response (IP IVR), can augment your ability to handle increased call volume during times of change. When working onsite isn’t feasible but students still need access to resources, these solutions can help create the virtual connection between parents and students and their school.
Services and/or features are not available in all countries/locations, and may be procured from in-country providers in select countries. We continue to expand our service availability around the world. Please consult your Verizon representative for service availability. Contact us.