U.S. grocer upgrades to Wi-Fi and 4G LTE for smarter shopping.

A national grocery chain can now blend digital and in-store experiences to delight its customers.

Challenge

The grocer sought to improve customer experiences and create a digitally rich in-store experience.

  • They wanted to enable self-checkout, mobile applications and ad delivery
  • Customer satisfaction needed improvement
  • Locations lacked in-store connectivity

Solution 

We gave the retailer the improved network and other tools it needed to deliver an improved shopping experience.

  • Transformed 780 locations into smarter stores with Wi-Fi and wireless 4G LTE back up to help mitigate outage risks
  • Delivered presence and collaboration through IP voice services
  • Installed, tested and activated CPE on 9,000 site visits

Outcome

With our grocery innovations, the grocer improved business continuity, store operations and customer experiences.

  • 780 locations updated to smarter stores
  • 14,000 Wi-Fi access points installed and managed
  • 23% increase in customer Wi-Fi use

How we built the solution.

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