- Personalized service experience by giving agents easy, immediate access to customer history
- Empowered customers with self-help capabilities to focus agents on more complex issues
- Improved first call resolution by routing calls to the most qualified agent
- Facilitated agent management with ability to track and compare actual and forecasted queue statistics
- Controlled costs via pay-per-use mode rather than buying solution licenses
How we built the solution.
CX Professional Services
We provide an end-to-end portfolio of CX professional services to help you create better experiences, drive measurable results, and mitigate security risks for your business. CX Professional Services consist of digital advisory services, contact center consulting services, customer experience design services and technical professional services that can design and support your digital transformation journey.