Verizon keeps JetBlue
performance ready.

To keep pace with rapid growth, the airline needed
to streamline operations and network infrastructure
for a smoother ride.

Challenge

The airline looked to improve operational predictability and on-time arrival performance to keep delivering great customer service.

  • JetBlue’s startup culture, its mix of apps and tech resources, and its scattered data servers combined to make operations challenging and inefficient
  • The airline wanted to consolidate its resources and data centers to drive down costs and increase efficiency
  • New terminals needed to deploy quickly, which drove the need for greater agility

Solution 

JetBlue chose Verizon to integrate and streamline the airline’s infrastructure, resources and processes for a more agile business.

  • The airline’s ecommerce and tier-one apps moved to a Verizon-managed dedicated, hyper-converged network infrastructure
  • Reliable voice service with improved system management tools helped the airline stay connected to customers
  • A streamlined change approval and management process, from ticketing through reporting, improved workflow

Outcome

A centralized, simplified network infrastructure helped JetBlue control costs and increase performance.

  • A streamlined infrastructure provides disaster recovery options and improved tech capabilities to the airline for greater agility
  • Inbound call capacity doubled and agent capacity increased to handle customer questions and concerns
  • Full failover capability helps the airline quickly recover services in minutes, not hours

How we built the solution.

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