Public Sector Portfolio
Our portfolio connects all of your assets—people, processes and technologies—under one managed, secure ecosystem.
- Assess agency mission, goals, and needs
- Assess current environments and technologies
- Define and build a better client and agency's workforce experience strategy
- Implement contact center technology
- Develop effective business processes
- Design new or redesign and optimize existing ones
- Lifecycle Management
- Train agents
- Ensure that contact centers have the best technology to suit their needs
Verizon provides professional services across its complete product portfolio to solve for all business challenges—Customer Contact Solutions, Mobility/IoT, Security, Inbound Voice Communications.
Consulting ServicesOur professional services experts are your trusted advisors who:
- Provide analysis and assessment of your current customer experience strategy and conduct a CX health check
- Help design and develop a CX strategy and roadmap to run an agile contact center delivering exceptional customer experience
- Define and develop new processes for measuring success
Implementation & Integration ServicesOur professional services experts will also:
- Plan for project activities, requirements analysis, detailed-level design, setup, configuration, development, testing, and deployment of all components of the project life cycle.
- Follow a proven, robust Verizon project management methodology for managing all phases of the contact center implementation.
Operate & Lifecycle SupportVerizon offers an array of ongoing, steady-state management of the customer environments:
- Technical support, issue triage, proactive monitoring, application development, and updates.
- Patch management, through virtually every activity normally performed by customer IT staff.
- Infrastructure monitoring, analysis, control, and provisioning.
Why Verizon CX Professional Services
Provide a positive and differentiated experience
Flexible contracting and billing options
Highly skilled workforce
Certifications across multiple technology vendors
Innovative solutions to enhance your agency
Wealth of experience across multiple agencies
Build collaborative partnerships
Tried and tested design and delivery methodologies
Blueprints for repeatable solutions
Contact an Expert
Plan your CX transformation with our implementation success workshop.