Rapid & Responsive

The ever-evolving technology landscape requires agencies to pursue contact center strategies that can meet the demanding citizen and agency workforce expectations and move at the speed of change thus providing them with a competitive edge. Verizon provides an end-to-end portfolio of professional services to create better experiences, drive measurable results, and mitigate security risks for your agency.

Public Sector Portfolio

Our portfolio connects all of your assets—people, processes and technologies—under one managed, secure ecosystem.

  • Assess agency mission, goals, and needs
  • Assess current environments and technologies
  • Define and build a better client and agency's workforce experience strategy
  • Implement contact center technology
  • Develop effective business processes
  • Design new or redesign and optimize existing ones
  • Lifecycle Management
  • Train agents
  • Ensure that contact centers have the best technology to suit their needs

Verizon provides professional services across its complete product portfolio to solve for all business challenges—Customer Contact Solutions, Mobility/IoT, Security, Inbound Voice Communications.

We offer end-to-end capabilities to keep your focus on transforming business processes to improve your customer experiences.

Consulting Services
Implementation & Integration Services
Operate & Lifecycle Support

Consulting Services

Our professional services experts are your trusted advisors who:
  • Provide analysis and assessment of your current customer experience strategy and conduct a CX health check
  • Help design and develop a CX strategy and roadmap to run an agile contact center delivering exceptional customer experience
  • Define and develop new processes for measuring success

Implementation & Integration Services

Our professional services experts will also:
  • Plan for project activities, requirements analysis, detailed-level design, setup, configuration, development, testing, and deployment of all components of the project life cycle.
  • Follow a proven, robust Verizon project management methodology for managing all phases of the contact center implementation.

Operate & Lifecycle Support

Verizon offers an array of ongoing, steady-state management of the customer environments:
  • Technical support, issue triage, proactive monitoring, application development, and updates.
  • Patch management, through virtually every activity normally performed by customer IT staff.
  • Infrastructure monitoring, analysis, control, and provisioning.
CX Data Analytics Customer Lifecycle Journey Mapping CX Benchmarking/ Assessment CX Transformation Program Contact Center Baseline Benchmarking Design Thinking Innovation Bootcamp
Governance Programs Design Development Migration Planning Configuration, Installation, and Integration Deployment Management Transition Management
Governance Programs Performance Optimization Complex Solution Support Managed Services On-demand Retrainer

Why Verizon CX Professional Services

Best Practices Delivery

Provide a positive and differentiated experience

Flexible contracting and billing options

CX Technology Expertise

Highly skilled workforce

Certifications across multiple technology vendors

Industry Knowledge

Innovative solutions to enhance your agency

Wealth of experience across multiple agencies

End-to-End Solutions

Build collaborative partnerships

Tried and tested design and delivery methodologies

Blueprints for repeatable solutions

Contact an Expert

Plan your CX transformation with our implementation success workshop.