PAYPHONE USE SURCHARGE

 

An undiscountable charge of $0.55 per call will apply to each call originating from a domestic payphone or associated facility used to access Company services. This charge, which is in addition to applicable call usage and other charges associated with Company service, applies to the use of the instrument used to access Company service and is unrelated to the Company service accessed from the payphone or associated facility.

 

The payphone use surcharge will not apply to: calls using Telecommunications Relay Service; calls originated by Customers who are certified as having qualified hearing or speech impairments; and calls placed from payphones at which the Customer pays for service by inserting coins during the progress of the call. Federal Universal Service Fund (FUSF) applies.

 


DIRECTORY ASSISTANCE

 

Except as otherwise specified in this Guide, an undiscountable charge of $2.75 per call will apply to each call requesting Directory Assistance for a telephone number in the United States, its territories or in Canada, and an undiscountable charge of $7.94 per call will apply to each call requesting international Directory Assistance for a telephone number in all other countries. A charge will apply to each Directory Assistance call irrespective of whether the requested telephone number can be furnished. Directory Assistance calls will not count toward, nor be calculated as part of, applicable volume discounts. Directory Assistance calls may be placed with the assistance of an operator.

 

A credit will apply to each Directory Assistance call if the Customer notifies a Company Service representative that he or she: (1) experienced poor transmission or was cut-off during the call; (2) was given an incorrect telephone number; or (3) inadvertently misdialed and reached Directory Assistance using the wrong area code.

 

Presubscribed Customers who have been certified in writing as being unable to access or use a manual directory because of a visual or other physical impairment will be eligible to receive a Directory Assistance credit against the per-call charge (and any applicable operator-assistance surcharges) by dialing Area Code + 555-1212. A licensed physician, optometrist, appropriate federal or state agency, or appropriate approved private agency must make certification on a form available upon request from the Company. When completed, the written certification must be returned to a designated company service center or, at the Company’s election, delivered to the Customer's Local Exchange Carrier.

 

Credits may be used by: 1) the visually or otherwise physically impaired customer; 2) an organization established specifically for the purpose of assisting the visually or otherwise physically impaired; or 3) a business where all owner(s) and/or employees of the business on the premises at which a call originates have been certified as visually or otherwise physically impaired. Credits will apply only to Directory Assistance calls made by dialing Area Code + 555-1212 from the telephone number of the certified visually or otherwise physically impaired person or organization. Only one telephone number per location is entitled to this credit. A maximum of fifty Directory Assistance calls per monthly billing period will be eligible for crediting, and no single credit for a Directory Assistance call may exceed $5.00.

 

A Customer may request that the Directory Assistance operator complete a telephone call in the United States or one of its territories to the telephone number obtained in a Directory Assistance call. For any call completed, the Customer will be charged an additional undiscountable Operator Dialed Surcharge for domestic and international calls, plus the applicable per-minute rate for the Company service to which the Customer is presubscribed. This feature is not available to those accessing Directory Assistance by dialing 1010, plus a Company CIC, or for calls to toll-free, 500, 700, 900 and 976 numbers.


FEDERAL UNIVERSAL SERVICE FUND (FUSF)

 

The rate of the Federal Universal Service Fund (FUSF) charge equals the FUSF rate established by the Federal Communications Commission (FCC), as it changes from time to time.

 

As of the last Guide publication date, the FUSF charge is equal to 27.1% of all eligible telecommunications and interconnected VoIP service charges, excluding Taxes, appearing on a Customer’s invoice. Company imposes the FUSF charge to recover amounts it incurs for contributions to the FCC for the federal government’s Universal Service funding programs. This is a Company charge, not a Tax or fee that the government requires Company to collect.

 

A Customer will not be required to pay the FUSF charge if it demonstrates to the Company’s reasonable satisfaction that it is acquiring the Company’s services for resale, i.e., not for its own internal use, and is contributing directly into the federal government’s Universal Service funding programs.


CARRIER ACCESS CHARGE (CAC)

 

A Carrier Access Charge (CAC) applies to each of the following presubscribed lines:

 

Type

Monthly Charge

Multi-line business line

$4.05

Centrex line

$0.20

PRI line

$0.41

PRI Trunk

$9.43

 

A “presubscribed line” is a line automatically routed to the Company for Long Distance Service pursuant to Customer’s selection.

 

A “multi-line business line” is a business line purchased from Company by Customer enabled via switched access for the purpose of carrying Customer’s telecommunication outbound service traffic, excluding Centrex Lines, Direct Inward Dial (DID) Lines and PRI lines.

 

A “Centrex line” is a presubscribed line used by Customer to access Company service via Local Exchange Carrier‑provided Centrex.

 

A “PRI line” is a presubscribed line used by the Customer to access Company service via Local Exchange Carrier-provided Primary Rate Interface (PRI).

 

The line-type determination is based upon Customer’s certification or Local Exchange Carrier–provided information.  Lines which are not identified by Customer certification or LEC-provided information will be classified as multi-line business lines.  The CAC will be waived for lines on which local exchange service is provided by an MCI Legacy Company.

 

The CAC will not be eligible to receive promotional or any other discounts.

 

Customers with pre-1998 SCAs, click here.

 


CARRIER COST RECOVERY CHARGE

(formerly, Federal Annual Regulatory Fee Charge)

 

The Carrier Cost Recovery Charge (CCRC) is a charge equal to 4.0% of all eligible telecommunications and interconnected VoIP service charges, excluding Taxes, appearing on a Customer’s invoice.  Company imposes the CCRC to recover regulatory costs it incurs for telecommunications services for the speech and hearing-impaired and local number portability. This is a Company charge, not a Tax or fee that the government requires Company to collect. The Federal Universal Service Fund (FUSF) charge applies to the CCRC.

 

CARRIER ANNUAL REGULATORY CHARGE

 

 

The Carrier Annual Regulatory Charge (CARC) is a charge equal to 0.47% of all eligible telecommunications and interconnected VoIP service charges, excluding Taxes, appearing on a Customer’s invoice.  Company imposes the CARC  to recover amounts it incurs for  Annual Regulatory Fee payments to the Federal Communications Commission. This is a Company charge, not a Tax or fee that the government requires Company to collect. The Federal Universal Service Fund (FUSF) charge applies to the CARC.

 

 


 

PAPER INVOICE CHARGE

 

A $40 monthly recurring charge applies to every paper invoice provided to a Customer (except invoices solely for intrastate telecommunications services) in lieu of, or in addition to, an online invoice.  This charge does not apply where a Customer has established to Company’s satisfaction, or Company determines on its own, that online invoicing is not a reasonable substitute for paper invoicing.


PROPERTY TAX RECOVERY CHARGE

(formerly Property Tax Surcharge or Ad Valorem Charge)

 

The Property Tax Recovery Charge (PTRC) is a charge equal to 5.50% of all eligible telecommunications and interconnected VoIP service charges, excluding Taxes, appearing on a Customer’s invoice.  Company imposes the PTRC to recover a portion of the property tax that it pays to state and local jurisdictions.  This is a Company charge, not a Tax or fee that the government requires Company to collect. The Federal Universal Service Fund (FUSF) charge applies to the PTRC.

 


 

Administrative Expense Fee

 

The Administrative Expense Fee (Admin Fee) is a charge equal to 0.38% of all eligible telecommunications and interconnected VoIP service charges, excluding Taxes, appearing on a Customer’s invoice.  Company imposes the Admin Fee to recover a portion of its internal costs associated with implementing, administering, and complying with federal regulations and programs.  This is a Company charge, not a Tax or fee that the government requires Company to collect.  The  Federal Universal Service Fund (FUSF) charge applies to the Admin Fee.