Online Service Document
This Local Service portion of the intrastate Guide (along with applicable sub-links) set forth the service offerings, rates, terms and conditions applicable to the furnishing of local exchange service (Local service) by MCImetro Access Transmission Services Corp. d/b/a Verizon Access Transmission Services, except that in Massachusetts such Local service is provided by MCImetro Access Transmission Services of Massachusetts, Inc. d/b/a Verizon Access Transmission Services of Massachusetts, and in Virginia such Local service is provided by MCImetro Access Transmission Services of Virginia, Inc. d/b/a Verizon Access Transmission Services of Virginia. Verizon Access Transmission Services, Verizon Access Transmission Services of Massachusetts, and Verizon Access Transmission Services of Virginia are each referred to as Company. Local service is provided herein where such service is not provided under an applicable tariff in a given state as set forth in the table showing the State Specific Notice, Terms or Conditions (Table of States). For Local services which have been grandfathered and are not described in this Local Service portion of the Guide, the terms and conditions set forth below apply, but the service description for such grandfathered services can be found for the individual state at issue within the Table of States.
I. SERVICE DESCRIPTION: The Companys Local service provides a Customer with the ability to connect to the Companys switching network which enables the Customer to:
- place or receive calls to any calling Station in the local calling area, as defined herein;
- access basic 911 Emergency Service;
- access the interexchange carrier selected by the Customer for interLATA, intraLATA, interstate or international calling;
- access Operator Services;
- access Directory Assistance for the local calling area;
- place or receive calls to 800 telephone numbers;
- access Telephone Relay Service.
Other than in New York, unless the Customer requests and the Company approves, the Companys service cannot be used to originate calls to other telephone companies caller-paid information services (e.g., 900, 976). Calls to those numbers and other numbers used for caller-paid information services will be blocked by the Companys switch. Even if the Company approves a Customer request to allow the Companys service to be used to originate calls to caller-paid information services, the Company reserves the right to reverse its decision without further notice to the Customer. In New York, the Companys service can be used to originate calls to caller-paid information services, unless the Customer requests that these calls be blocked.
1. Service Areas
1.1 Plan 1. For Company-provided facility based service, where facilities are available, exchanges and zones included in the local calling area for each of the NXX designations are specified in the section for each applicable state listed in the Table of States. NXXs associated with each particular exchange or zone may be found in the telephone directory published by the dominant exchange service provider in the Customers exchange area.
1.2 Plan 2. For service provisioned via UNE-Platform, or its replacement or resale (UNE-P or UNEP), the service and calling areas, to the extent offered, will mirror the existing ILEC Exchange Services Tariff. UNE-P is a service delivery method where Company obtains local exchange facilities via unbundled network elements through the ILEC. The areas where this is offered, which correspond to the ILEC rate centers, are set forth in the section for each applicable state listed in the Table of States.
2. Local Calling Areas
2.1 Plan 1. For Plan 1 Local Calling Areas, see the section for each applicable state listed in the Table of States.
2.2 Plan 2. For service provisioned via UNE-P, the service and calling areas will mirror the existing ILEC Exchange Services Tariff.
3. Service Offerings
3.2 Local Trunk
3.4 Verizon Business Services Flexible T1 Service (Effective October 1, 2010, this service will no longer be available to new Customers. Effective September 1, 2011, Customers will not be permitted to modify existing service or add new service.)
3.7 VoIP Inbound Local Origination. VoIP Inbound Local Origination is included within the portfolio of services that comprise IP Contact Center Services.
4. Service Plans
4.1 Verizon Business Services (VBS) I, VBS II, and VBS III Installation Waiver
4.1.1 Eligibility. Customers who convert existing Local service from another local exchange carrier to Company Local services; and, to existing customers adding Company Local services. An automatic waiver of all associated Local installation fees will occur for only those circuits added under this offering. Customers who receive service under a Special Contract Arrangement (SCA) or Individual Case Basis (ICB) arrangements are eligible to receive the benefits of this offering.
4.1.2 Customer must commit, at the time of converting to Company Local service, to at least a one year term commitment. Customers will have the installation charges listed below waived for new circuits implemented under this offering.
· Account Setup
· Account Charges (including Moves, Changes, Additions and Billing Record Changes)
· Line Connection Charges (Local Line, Local Trunk-Basic, Local Trunk DID, Local Trunk-2 Way Direct)
· Direct Inward Dialing (DID)/2 Way Direct Installation for Blocks of DID/2 Way Direct Numbers
· Non-Recurring Charges for Local ISDN-PRI T-1 Installation and Optional Features
· Selective Call Screening Non-Recurring Charge
· Non-Recurring Charges for Optional Features
· Additional Telephone Number Listing (Set-up charge)
· Alternative Call Listing (Set-up charge)
· Restoral Charges (Customer and Company charges on the rate calculator)
· Toll Restrictions (Set-up charges)
· Call Assistance Install (Set up charge)
· Voice Mail
4.2 VBS III Local Availability Enhancement
4.2.1 Eligibility. Applies only to long distance On-Net term plan Customers who do not currently have Company as their Local Service Provider. In addition, this only applies to new circuits of VBS III. Customers will receive Verizon Business Services discounts under the term plan in lieu of any other term-based discount.
4.2.2 Customers currently enrolled in a long distance On-Net Term Plan and adding Local service for the first time are eligible to receive VBS III Local Pricing and applicable discounts.
4.3 Local Voice Line Rewards Plus Plan
4.3.1 Offer. Eligible customers, as defined below (individually, a Customer), who enroll in this plan and order Company Local Line service (Plan Service) will receive the following plan benefits as shown below for each circuit under this plan, as applicable, applied as applicable based on the term (Term) to which Customer has committed in the master services agreement (Agreement) to Customers first, second, and third invoice(s) following activation of the Plan Service.
One (1) year
Credit of one (1) month monthly recurring charge for the Plan Service and one (1) free month of Voice Mail Service.
Two (2) years
Credit of two (2) months monthly recurring charge for the Plan Service and two (2) free months of Voice Mail Service.
Three Plus (3+) years
Credit of three (3) months monthly recurring charge for the Plan Service and three (3) free months of Voice Mail Service.
A. Existing Company Local Customers who have subscribed to an Agreement can enroll in this plan under the following conditions, in addition to those set forth in section 4.3.2.B below:
A.1 With a three-year or greater Term with a minimum of 12 months remaining in the Term who order additional Plan Service are eligible to receive a credit of three (3) months monthly recurring charges for the Plan Service.
A.2 With a two-year Term with a minimum of 12 months remaining in the Term who order additional Plan Service are eligible to receive a credit of two (2) months monthly recurring charges for the Plan Service.
B. Enrollment; other promotions or plans
B.1 Customer may not receive the benefits of Verizon Loyalty Plus I, Verizon Loyalty Plus II, and Verizon Loyalty Plus III Plans on Plan Service.
B.2 Customers who subscribe to Verizon Business Service Local T1/PRIs, Flex T1, Local Trunk and Metered Rate Service are not eligible.
4.4 Local Voice PRI/T1 Rewards Plus Plan
4.4.1 Offer. Eligible new customers, as defined below (individually, a Customer), who enroll in this plan and order Company Local ISDN/PRI service (Plan Service) will receive the benefits listed immediately below, applied as applicable based on the Term of the Customers Verizon Business service agreement (the Agreement) to Customers first, second, and third invoice(s) following activation of the Plan Service.
One (1) year
One (1) year Credit of one (1) months monthly recurring charges for the Plan Service, all monthly recurring charges for DID blocks, and five (5) instances of Remote Call Forwarding for the duration of the Agreement.
Two (2) years
Two (2) years Credit of two (2) months monthly recurring charges for the Plan Service, all monthly recurring charges for DID blocks, and five (5) instances of Remote Call Forwarding for the duration of the Agreement.
Three Plus (3+) years
Three-plus (3+) years Credit of three (3) months monthly recurring charges for the Plan Service, all monthly recurring charges for DID blocks, and five (5) instances of Remote Call Forwarding for the duration of the Agreement.
A. Existing Company Local customers who have subscribed to an Agreement can enroll in this plan under the following conditions, in addition to those set forth in section 2.2.2 below:
A.1 With a three-year or greater Term with a minimum of 12 months remaining in the Term who order additional Plan Service are eligible to receive a credit of three (3) months MRC for the Plan Service.
A.2 With a two-year Term with a minimum of 12 months remaining in the Term who order additional Promotional Service are eligible to receive a credit of two (2) months MRC for the Plan Service.
B. Enrollment; other promotions or plans
B.2 Customer may not receive the benefits of Verizon Loyalty Plus I, Verizon Loyalty Plus II, Verizon Loyalty Plus III Plans on Plan Service.
B.3 Customers who subscribe to Verizon Business Service Flex T1, UNE-P, Local Lines, Trunk and Metered Rate service are not eligible.
5. Discounts. The following discounts are identical to, and shall not be in addition to, discounts applicable to Companion Intrastate Service and Companion Interstate Service, or to the applicable Verizon Business Service pricing program. The applicable discount, if any, is indicated in the agreement with the Customer.
5.1 The Company will provide a 5, 10 or 15 percent discount on the monthly recurring plan charge and monthly recurring charges for optional features and feature packages, in lieu of all other discounts, in response to competitive marketplace conditions. To be eligible for this discount Customer must:
1) demonstrate to the Companys reasonable satisfaction that it will accept another exchange carriers offer in absence of any further inducement; and,
2) commit to a new term of service that equals or exceeds 1 year for a 5 percent discount, 2 years for a 10 percent discount and 3 years for a 15 percent discount.
5.2 A discount will be provided on the monthly recurring charges, in lieu of all other discounts, in response to competitive marketplace conditions. To be eligible for this discount, Customer must:
1) demonstrate to the Companys reasonable satisfaction that it will accept another companys offer in absence of any further inducement; and,
2) commit to a new term of service that equals or exceeds 1 year for up to a 20% discount, or 2 or more years for up to a 25% discount.
6.4 Emergency Services. Both Basic and Enhanced 911 (E911). Allows Customers to reach appropriate emergency services including police, fire and medical services. Enhanced 911 has the ability to selectively route an emergency call to the primary E911 provider so that it reaches the correct emergency service located closest to the caller. In addition, the Customer's address and telephone information will be provided to the primary E911 provider for display at the Public Service Answering Point (PSAP).
6.5 Presubscription PIC-2 Change. PIC-2 allows Customers to presubscribe to their carrier of choice for intraLata toll calls, without dialing the Access Code. The rates specified in the Local Rates and Charges section of the intrastate portion of the Guide will apply each time the Customer requests a change to their intraLata PIC. This charge applies per line or per trunk for each Local Line or Local Trunk PIC change requested, subsequent to the initial designation. InterLata Presubscription is available pursuant to the Guide at www.verizonbusiness.com.
6. 6 Vanity Telephone Numbers. At the request of the Customer, the Company may assign a telephone number with the last four digits selected by the Customer. The assignment is subject to availability of a particular number, and at rates as specified in the Local Rates and Charges section of the intrastate portion of the Guide.
6.7 Telecommunications Relay Service (TRS). Enables deaf, hard-of-hearing or speech-impaired persons who use a Text Telephone (TTY) or similar devices to communicate freely with the hearing population not using TTY and visa versa. A Customer will be able to access the state provider to complete such calls.
6.8 Individual Case Basis (ICB) Arrangements. Rates for ICB arrangements will be developed on a case-by-case basis in response to a bona fide request from a Customer or prospective Customer to develop a competitive bid for a service offered under the intrastate portion of the Guide. Rates quoted in response to such competitive requests may be different than those specified for such services in the intrastate portion of the Guide. ICB rates will be offered to the Customer in writing and on a non-discriminatory basis. The Company may also enter into ICB arrangements in response to a Customer request for special arrangements which may include engineering, installation, construction, facilities, assembly, purchase or lease of facilities, and/or other special services not otherwise offered under the intrastate portion of the Guide. Company, at its option, may provide the requested services. Appropriate recurring and/or non‑recurring charges will be developed accordingly.
6.9 Local Disaster Recovery Service. Provides Customers with pre-established Local Disaster Recovery Plans to be invoked in case of a Local Line/Trunk/PRI outage related to an emergency or disaster. Local Disaster Recovery Service is a collection of actions, procedures, and information that is developed, tested and held in readiness for use in the event of an emergency or disaster. For purposes of this optional feature, an emergency or disaster is defined as any event that may cause a lengthy disruption of the Customers local line/trunk service. These events include, but are not limited to, natural events, accidents, or events of sabotage. The customer must notify Company when to invoke these pre-established plans with a secure password. These pre-established plans may consist of specific restoration processes involving the redirection of traffic through Remote Call Forward Feature Service, or Trunk Group Redirection. Rates for this optional plan are in the Local Rates and Charges section of the Local Rates and Charges section of the intrastate portion of the Guide. More complex plans that involve over 100 numbers may also be established on an individual case basis at rates developed on an individual case basis. Changes or modifications to these plans can be made as part of the monthly recurring fee. Local Disaster Recovery Service is not available for circuits provided via UNE-P.
III. FEATURES AND OPTIONS: Features and Options can be found within the specific service offerings.
IV. RATES AND CHARGES: The following usage rates will apply to all outgoing direct-dialed calls placed to Stations within the callers local exchange area, as defined herein. Per minute rates are applied on a per minute basis. If the computed per minute charge includes a fraction of a cent, the fraction is rounded to the nearest whole cent at or above $0.01. Pricing programs apply for each Local service pursuant to Customers written agreement.
The following monthly recurring charges, per minute charges, non recurring charges and operator assisted charges:
V. TERMS AND CONDITIONS: In addition to the Online Master Terms - Terms and Conditions of Service, the following apply. If there is a conflict between the provisions below and the Online Master Terms, then the provisions below take precedence.
1. Liabilities. The following provisions specifically supplement the DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY section of the Online Master Terms.
1.1 With respect to Emergency Number 911 Service:
1.1.1 This service is offered solely as an aid in handling assistance calls in connection with fire, police and other emergencies. The Company is not responsible for any losses, claims, demands, suits or any liability whatsoever, whether suffered, made, instituted or asserted by the Customer or by any other party or person for any personal injury to or death of any person or persons, and for any loss, damage or destruction of any property, whether owned by the Customer or others, caused or claimed to have been caused by: (1) mistakes, omissions, interruptions, delays, errors or other defects in the provision of this service, or (2) installation, operation, failure to operate, maintenance, removal, presence, condition, location or use of any equipment and facilities furnishing this service.
1.1.2 Neither is the Company responsible for any infringement or invasion of the right of privacy of any person or persons, caused or claimed to have been caused, directly or indirectly, by the installation, operation, failure to operate, maintenance, removal, presence, condition, occasion or use of emergency 911 service features and the equipment associated therewith, or by any services furnished by the Company including, but not limited to, the identification of the telephone number, address or name associated with the telephone used by the party or parties accessing emergency 911 service, and which arise out of the negligence or other wrongful act of the Company, the Customer, its users, agencies or municipalities, or the employees or agents of any one of them.
1.2 The Company's liability arising from errors or omissions in Directory Listings, other than charged listings, shall be limited to the amount of actual impairment to the Customer's service and in no event shall exceed one-half the amount of the fixed monthly charges applicable to exchange service affected during the period covered by the directory in which the error or omission occurs. In cases of charged Directory Listings, the liability of the Company shall be limited to the amount of charges for the charged listings involved during the period covered by the directory in which the error or omission occurs, and the Company will provide reasonable corrective actions, including intercept services, at no charge to customer for directory errors.
1.3 In conjunction with a nonpublished telephone number, as described in the Directory Listings description, the Company will not be liable for failure or refusal to complete any call to such telephone when the call is not placed by number. The Company will try to prevent the disclosure of such telephone number, but will not be liable should such number be divulged.
1.4 When a Customer with a nonpublished telephone number, as described in the Directory Listings description, places a call to the Emergency 911 Service, the Company will release the name and address of the calling party, where such information can be determined, to the appropriate local governmental authority responsible for the Emergency 911 Service upon request of such governmental authority. By subscribing to service under this intrastate Guide, Customer acknowledges and agrees with the release of information as described above.
1.5 In conjunction with the Busy Line Verification and Interrupt Service as described in the Local Operator Assistance description, the Customer shall indemnify and save the Company harmless against all claims that may arise from either party to the interrupted call or any person.
1.6 The Company shall not be liable for any act or omission concerning the implementation of Presubscription.
2. Non-routine Installation. At the Customer's request, installation and/or maintenance may be performed outside the Company's regular business hours or in hazardous locations. In such cases, charges based on cost of the actual labor, material, or other costs incurred by or charged to the Company may apply. If installation is started during regular business hours but, at the Customer's request, extends beyond regular business hours into time periods including, but not limited to, weekends, holidays, and/or night hours, additional charges may apply.
3. IntraLATA toll or InterLATA exchange prohibitions. Service furnished under this Local portion of the Guide may not be used, directly or indirectly, by a telecommunications carrier for the purpose of terminating interLATA and/or intraLATA toll services or to provide a service that constitutes exchange access and/or is subject to the application of access charges under applicable law. The Company reserves the right to: (1) request that Customer provide written certification that it is using service in compliance with this requirement; and/or (2) conduct a site survey of Customer premises or an audit of Customer books and records upon reasonable notice or take other reasonable measures to satisfy itself that Customer is using service in compliance with this Local portion of the Guide. In the event Customer is found to be using service in violation of this requirement, the Company may discontinue the provision of service without notice, any other provision of this Local portion of the Guide to the Contrary notwithstanding. Customer shall indemnify the Company for any losses, penalties or payments (including without limitation access charges and the Companys attorneys fees) incurred due to Customer's misuse of the Company's services obtained under this Local portion of the Guide.
4. Customers obligation to cancel. The Customer is responsible for taking all steps necessary to cancel or otherwise discontinue any local service(s) from another carrier to be replaced by any Company facilities-based Local service(s) provided herein.
5. 811 Dialing Service
5.1 General. 811 Dialing Service (811) is a custom call-routing application utilizing a three-digit local dialing arrangement, terminating to a subscriber-provided number for access to advance excavation notice services. It provides the calling party an easy-to-remember three-digit dialing code with call delivery to established 811 subscribers. The 811 code was assigned for this purpose pursuant to the Sixth Report and Order, released March 14, 2005 by the Federal Communications Commission in CC Docket No. 92-105, which specifies that such calls be delivered to a number provided by the relevant 811 subscriber that is not a toll call for the party dialing the number (i.e., either a toll-free (8XX) or local number). Local Service covers calls originating on lines terminating Verizon Business in a switch (i.e., originating and terminating within the same MSA); it does not cover 1+, 0+, 0- operator-assisted, 101XXXX, or inmate calls.
5.2 Conditions. Calls placed using 811 are automatically routed to the 811 subscribers terminating number, which the subscriber must provide in the form of either a toll-free number or a local number whose local calling area covers all of the locations to which the service is provided. The subscriber shall provide Company with this number in advance so that Company may properly translate its central office switches. If charges are required to re-route the call to the terminating number, they will be cared for by the use of a subscriber-provided toll-free number. Company is not responsible for redirecting or otherwise handling 911 and other calls misdialed or misrouted as 811 calls. The subscriber shall provide sufficient terminating number paths to its toll-free or local terminating number so as to not clog nor impair Companys network. Company offering of 811 to the subscriber also is conditioned on the subscribers representation that it has been authorized by appropriate state authorities to receive and respond to 811 calls from the public within the areas served by Company, and that the subscriber has obtained all licenses, authorizations, and other prerequisites necessary to provide that service, and will at all times comply with all applicable laws and regulations. The Company reserves the right to discontinue the service, without notice, if interruption of 811 is necessary to prevent or protect against fraud or otherwise protect Company personnel, facilities or services. 811 is not available for resale.
5.3 Limitations on Liability. The Company shall be indemnified and saved harmless by the subscriber against claims for libel, slander, or the infringement of copyright arising directly or indirectly from the material transmitted over the facilities or the use thereof; against claims for infringement of patents arising from combining with or using in connection with, facilities furnished by the Company, apparatus and systems of the subscriber; and against all other claims arising out of any act or omission of the subscriber in connection with the facilities provided by the Company. Neither the Company nor any concurring, connecting or other participating carrier shall be liable for any act or omission of another company or companies furnishing a portion of such service. The Company is not responsible to the subscriber, authorized user, joint user, sharer of service, patron of a reseller or any other person for damages arising out of mistakes, omissions, interruptions, delays, errors or defects in transmission, or failures or defects in facilities furnished by the Company occurring in the course of furnishing service or other facilities (Service Problems) or other injury, including but not limited to injuries to persons or property from voltages or currents transmitted over the service of the Company caused by terminal equipment. The Company is not responsible to the subscriber, authorized user, joint user, sharer of service, patron of a reseller or any other person for injuries or damages to persons or property arising from the existence of subscriber-provided power supply.