Private IP Service

Section III - Features and Options


The following features and options are available:


1.         Disaster Recovery, Geographic Gateway Diversity and Router Diversity.  These optional features enable access to the Private IP Network under circumstances where primary access is unavailable.  The term of such features is co-extensive with the term for Customer’s Private IP service.  Any Disaster Recovery monthly recurring charges are not discountable.


1.1       Diversity Features.  The following Diversity features are available: 


1.1.1    Geographic Diversity/Diverse Building/Location automatically directs a second Customer circuit to a different Company gateway. The physical/geographical separation of equipment or the route via separate buildings would be considered Diverse Building or Location. Typically, the Diverse Building or location is associated with a Mated Pair (or Group) configuration; and


1.1.2    Router Diversity automatically directs a second Customer circuit to a   different Private IP switch or router. Router Diversity configurations is associated with a Mated Pair (or Mated Groups) of Circuits. Terminations of the circuits are to physically separate and distinct Network Elements / Equipment within the same building.


1.2       Disaster Recovery Port Feature. Customer’s who have subscribed to a diversity feature may also subscribe to the Disaster Recovery port feature.  The Disaster Recovery port feature is used when Customer’s primary port on the Private IP Network is unavailable due to circumstances prevailing in Customer’s geographic locale. It allows Customer to redirect its circuit to a different Company gateway at a different Company point-of-presence (POP).  Customer’s Disaster Recovery port may be located either at the site of a third-party disaster recovery vendor, or on Customer’s own network.


The Disaster Recovery port features may be used by Customer only if its primary access is unavailable or for periodic Customer disaster recovery testing.  If Company determines that Customer is using these features for other purposes, including but not limited to, load balancing between two circuits, Customer will be charged for full use of two circuits.


As of August 1 2011, Disaster Recovery port is no longer available for new installations.


1.3       Availability:  Private IP Diversity and Disaster Recovery do not guarantee that Customer’s Private IP Service will be always available when the primary access is not available.  Private IP Service accessed through the use of the Disaster Recovery may be unavailable due to the same or other circumstances that caused the primary Private IP Network access to be unavailable.  If Customer is ordering Router Diversity and the closest POP has only one router, then Customer will be backhauled to the next closest Company Private IP router at an extra charge.  No Service Level Agreement is provided for the Private IP Diversity or Disaster Recovery features.


2.         Dynamic Network Manager (former name Dynamic Bandwidth).  Private IP Dynamic Network Manager offers Dynamic Port and Dynamic committed access rate (“CAR”), which are features of Private IP Service that enable Customer to manage the CAR values or Port speeds by changing either of those features upon Customer request on enabled sites, through a web-based interface that is accessible through a portal on a Company provided website. Dynamic Network Manager changes to Port or CAR values can be made once per 24 hour period. These changes can be processed immediately or scheduled up to 365 days in advance.  Billing rate changes to Port or CAR values will be applied based upon midnight Greenwich Mean Time.


Dynamic Network Manager currently offers the following site specific options:


2.1       Looking Glass lists all active and inactive sites as well as all technical details based on Billing Account Number, as well as any sites that may not have the feature active.


2.2       Dynamic CAR (“DCAR”) enables Customer to upgrade or downgrade EF Real Time (Gold) and Private IP Connection Fee (Silver) selections.


2.3       Dynamic Port (“DPort”) enables Customer to upgrade or downgrade Private IP Port speed selections.


2.4       Dynamic Network Manager Order Records includes Customer site specific records of Port/CAR changes for the past 365 days or scheduled future orders up to 365 days.  Customers can subscribe for recurring reports which will be provided via e-mail.


2.5       Restrictions: The DPort feature is available on all unchannelized direct Customer’s access circuits. DPort is not available for use at Customer sites using Open Shortest Path First (OSPF), Enhanced Interior Gateway Routing Protocol (EIGRP), DSL Access to Private IP, or any sites with NxT1 or NXE1. DPort is not available on certain Company billing platforms.   


2.6       Application Program Interface (API) alternative feature offers direct networking connection from Customer network into a portal environment to the Dynamic Network Manager environment.  Customer client side development is required.  Verizon takes no responsibility for Customer user access to, or utilization of, the Dynamic Network Manager via the API.


3.         Extranet Service.  Extranet Service permits Customer to connect with one or more other Customer-designated customers (Extranet Users) by creating secure extranet connections via PIP Network PVC to PIP Network.  To obtain Extranet Service, Customer and Extranet Users must execute an agreement for Private IP service and a separate Private IP Extranet Agreement with Company.


4.         Fragmentation:  At Customer’s request, Company can provide fragmentation where IP packets are broken into smaller pieces, transmitted and reassembled to support applications including, without limitation, voice over IP for port speeds less than 768 kbps down to 64 kbps. As of June 1, 2012, Fragmentation is no longer available for new Customers.


5.         IP Multicasting:  IP Multicasting permits Customer to simultaneously deliver a single stream of data to multiple recipients in multicast groups, which consist of Customer-designated frame relay or ATM ports within its PIP Network.  A monthly recurring charge per multicast group applies.  For IP Multicasting installed or circuits installed on or after January 18, 2006, charges are based on the CAR value of the multicasting sending site and not at the circuit level.


5.1       For circuits installed prior to January 18, 2006 Monthly recurring and non-recurring charges per multicast group applicable to IP Multicasting consisting of ports located in the U.S. Mainland will be determined by Company on an individual case basis (ICB).  For circuits installed on or after January 18, 2006 the monthly recurring charge applies per sending site at the PVC level based on the Private IP Service CAR value of the sending site and a non-recurring charge applies for installation.


6.         Multiple Virtual Routing and Forwarding (VRF). Customer may create multiple virtual private network connections via a single Private IP port. Customer may use such connections to extend the privacy and security of Private IP down to the various LANs of a Customer branch office. Customer understands that packet drops may occur if Customer creates an oversubscription of virtual private network connections on the Private IP port and Company is not responsible for such packet drops. Customer may select port or PVC level queuing.  After June 1, 2013, customers creating multiple virtual private network connections will be charged an MRC and NRC. Customers with existing multiple virtual private network connections that make changes to the Private IP port on such connections will also be charged an MRC.  Monthly recurring charges for Multiple Virtual Routing and Forwarding are not discountable and cannot be waived.


7.         Network Assessment.  As of January 1, 2009, no new orders for Network Assessment will be accepted.  Network Assessment is a short-term diagnostic analysis service designed to support QoS Class of Service (CoS), and allow Customer’s administrators to monitor user experience and bandwidth consumption.  Network Assessment is not part of Private IP Service but can be used with Private IP or other networks.  Customer must subscribe to Network Assessment under a separate service agreement.


8.         Private IP to Internet.  Private IP to Internet provides Customer a shared, virtual path to the Internet via Company-provided Frame Relay Services to Internet gateway.  To obtain Private IP to Internet, Customer must execute the appropriate Company service agreement.


9.         Private IP WAN Analysis (WAN Analysis). Customer must choose one of four levels of reporting detail via the Verizon Customer Center software which collects system information from Customer premise equipment.  All reports and information provided by WAN Analysis are for Customer’s informational purposes only and may not form the basis for service level agreement claims.  Customer agrees that such reports are Company confidential information. 


9.1       WAN Analysis Options.  The WAN Analysis options are:


9.1.1    Provider Edge (PE) Reporting.  PE Reporting provides Customer the ability to view statistics on the performance of the Company Private IP network. Provider Edge Reporting supports PE quality of service (QoS) reporting and provider performance reporting.


9.1.2    Private IP Standard Select Reporting (Standard Select).  Standard Select Reporting provides four weekly summary reports on Customer edge (CE) local area network (LAN) performance, CE wide area network (WAN) interface performance, CE WAN sub-interface performance and CE router performance.  Additionally Standard Select Reporting includes on demand reporting, including, but not limited to, CPU usage trends, tables of WAN or LAN elements showing trend variables, and a summary At-a Glance Report.


9.1.3    Private IP Enhanced Traffic Management (ETM) Reporting (ETM Reporting).  ETM Reporting includes, but is not limited to, class of service reports, quality of service reports, network based application reports, and CE to CE response measurement reports in addition to the Standard Select features.


9.1.4    Private IP ETM Select Reporting (ETM Select).  ETM Select includes, but is not limited to, graphical CE status maps, performance fault analysis and trend graphing as well as the ETM Reporting features. ETM Select offers an optional configuration of traffic monitoring across an IP network known as “netflow.”  In order to select the additional netflow reporting, Company requires Customer to activate this feature on one interface per CE device.  Customer must designate a netflow Customer Product Administrator (NCPA), and provide relevant contact details including e-mail address.  The  NCPA will control who has access to the Customer’s netflow data. Customer will be responsible for notifying Verizon of NCPA changes.


A.               Processing of Data. Customer acknowledges that Company and its agents will, by virtue of providing ETM Select netflow, come into possession of End User Data. For the purposes of this Section, “End User Data” will include identifying traffic, usage, billing, or other data containing personal and/or private information of Customer’s customers or authorized end users of ETM Select netflow. By contracting for the provision of ETM Select netflow, Customer acknowledges that any processing of End User Data occurs exclusively at the direction and discretion of Customer, such direction and discretion exercised by activating the feature for receipt of ETM Select netflow.  Customer will defend, indemnify and hold harmless Company (and/or Company’s agents, respectively) against any claims of third parties arising out of the collection, use or processing of End User Data by Company in conformance with Company’s provision of ETM Select netflow to Customer. Nothing in this section is intended to restrict the rights and obligations of Company and Customer in respect of Customer Data as defined and as set out elsewhere in the Guide.


10.       Private Wireless Gateway.  Private IP Wireless Gateway is a shared port designed to support multiple customers and is only available in the U.S. Mainland.


10.1     Proactive Notification