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Business as Unusual:
How to lead differently
in the workplace of
the future

Authors
Tami Erwin
Sampath Sowmyanarayan
Allison Bailey
Deborah Lovich
Valeriy Elbert
Diana Dosik


  • This is the third in a series of articles discussing the workplace of the future, and particularly what businesses need to do to enable remote working as part of Business as Unusual.

    The first article discusses the six imperatives for technical leaders, and the second article builds on that by going deep into the must-dos. This third article will discuss the “people implications” that come with the workplace of the future.

    The COVID-19 pandemic transformed the way many of us work in an instant, making it clear that a remote working model is now a business prerequisite. In fact, more than 30 million office workers in the U.S., and up to 300 million globally, are expected to be working from home, according to U.S. Bureau of Labor Statistics and Boston Consulting Group (BCG) estimates. As remote working continues and starts becoming the norm, businesses need to enable remote working as part of "business as unusual."
     

  • More than 30 million office workers in the U.S., and up to 300 million globally, are expected to be working from home.


  • In this article, we will first examine the underlying trends that are informing the workplace of the future, then discuss the importance of complementing technology and data with humanity as we transition to a blended “bionic organization.” We will end with a call to action for leaders to focus on Head, Heart and Hands as they build their future organization. We will explain these concepts in more detail in the upcoming sections.
     

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