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We can help your business benefit from every feature Cisco Jabber has to offer. From video tutorials to user guides to quick tips—our resource library is here for you.

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Install, set up and use Cisco Jabber

See how to make Cisco Jabber work for you with these step-by-step video tutorials.

  • A Day in the Life Using Cisco Jabber 11.5

    Learn how to be available to collaborate live at any time on Windows, Mac, Apple or Android devices.

    Watch the video
  • Use Jabber 11.5 on Windows

    Collaborate wherever you work on Windows via text, audio and video. Switch between options easily.

    Watch the video
  • Jabber for Mac 10.x

    Choose the best communication method for every situation wherever you are working on a Mac.

    Watch the video
  • Jabber for iPhone and iPad 10.6: Instant Messaging and Presence

    Communicate easily on the go or in the office with your work contacts on a supported iOS device.

    Watch the video
  • Jabber for iPhone and iPad 10.6: Voice and Video Calling

    Use your iOS device to chat, make video calls, see available contacts and move calls to Cisco Webex.

    Watch the video
  • Jabber for Android 10.6: Instant Messaging and Presence

    Get VPN-less access from your Android device to your collaboration tools when you’re outside the office.

    Watch the video
  • Jabber for Android 10.6: Voice and Video Calling

    Use two modes on your Android device for calling—integrated, unified communications or phone services.

    Watch the video
  • Use Jabber 11.5 on Your Apple Watch

    See how to extend and sync Jabber on your iPhone with your Apple Watch using simple taps and selections.

    Watch the video
  • Use Jabber 11.5 on Your Android Wearable

    Make Jabber automatically appear on your Android watch by synchronizing it with your Android devices.

    Watch the video

Get started using Cisco Jabber.

Review quick tips in these short self-help user guides to effectively set up Cisco Jabber.

  • How to Login Jabber

    Logging into Jabber for the first time?

    Learn what to do when you first log in or after resetting the Jabber client on your desktop computer.

    Get the steps
  • How do I Login to Jabber?

    Log in to Jabber.

    Follow these simple steps to easily log in to Jabber every time.

    Get the steps
  • How Do I Close Jabber on my iPad or iPhone?

    Sign out of Jabber on your iPad or iPhone.

    Close Jabber on your Apple devices in just a couple steps.

    See how to do it
  • How Do I Start an Instant Meeting in Jabber?

    Start a meeting instantly.

    Find out how to use the Meet Now option to create instant meeting in Jabber.

    Learn how now
  • How Do I Share My Screen in Jabber?

    Share your screen

    Learn when you can share your screen to collaborate better in Jabber

    Get the steps
  • How Do I Setup a Default Camera in Jabber?

    Set up a webcam.

    If you have one or multiple cameras available you need to set up a default camera in Jabber.

    See how to do it
  • How Do I Setup a Wireless Headset in Jabber?

    Set up a wireless headset.

    See an example of how to use a wireless headset with Jabber and your computer.

    Learn how now
  • How Do I Request to Control Desktop During Screen Share in Jabber?

    Control the desktop during screen share.

    You can get permission and take control of a person’s shared desktop in Jabber.

    Here's how
  • How do I change my location info in Jabber?

    Change your location information.

    Follow these easy steps to change the location information people can see in Jabber. 

    Learn to do it
  • How do I change availability status on Jabber Mobile for Apple?

    Change Availability Status on Jabber Mobile for Apple iOS

    It’s quick and easy to change your availability in the Jabber Apple iOS application.

    Read the guidelines
  • How to change your availability status in Jabber

    Change your availability status on Jabber desktop

    It’s quick and easy to change your availability in the Jabber desktop window.

    See how to do it
  • How do I configure the Jabber audio and window settings?

    Configure your audio settings in Jabber and Windows.

    Make adjustments to your audio settings in Jabber so your computer, speakers and microphone work correctly.

    Get the steps

Handle calls in Cisco Jabber.

Improve how you manage calls using Cisco Jabber in these short self-help user guides.

  • How to make a call in Jabber Mobile for Apple

    Make a call in Jabber Mobile for Apple iOS.

    Calling is easy using the Jabber mobile app for Apple devices. Learn call any of your contacts.

    See how to do it
  • How do I place a call in Jabber?

    Place a call from your computer in Jabber.

    Get five easy steps for placing calls using Jabber on your desktop or laptop computer.

    Learn the steps
  • How do I place a video call in Jabber?

    Video calls are easy in Jabber.

    You can make a Jabber video call from your computer using three simple steps.

    Get the steps
  • How do I turn off video when making a call in Jabber?

    Turn off video when calling in Jabber.

    If you decide not to use video during calls on your computer, just turn it off in three steps.

    Learn the steps
  • How do I turn on video for Jabber calls?

    Turn on video during a call.

    If you select the “Never start calls with video” default option, you can turn video on with one click.

    See how to do it
  • How do I call a video endpoint from Jabber?

    Call a video endpoint from Jabber.

    In just a few simple steps, you can place calls to video-enabled devices.

    Learn the steps
  • How do I receive calls in Jabber Mobile for Apple?

    Answer calls in Jabber Mobile for Apple iOS.

    When someone calls you on Jabber, it’s easy to answer or decline the call on your Apple devices.

    See how to do it
  • How do I use Jabber Softphone on my computer?

    How to use Jabber Softphone on your computer

    Follow simple steps to receive and make calls on your computer with Jabber.

    Here's how
  • How do I disable phone services in Jabber?

    How to disable phone services in Jabber

    You can turn off or stop voice services in the Jabber Softphone on your computer in three steps.

    Get the steps
  • How do I forward calls in Jabber?

    Forward calls in Jabber.

    You can forward incoming calls to another phone or voicemail using the services main menu.

    Here's how
  • How do i adjust my call volume in Jabber?

    How to adjust my call volume in Jabber

    See how to turn the volume up and down using the audio menu, phone icons and slider functions.

    See how to do it
  • How do I get the number keypad to show in Jabber while in a call

    Open the number keypad in Jabber during a call.

    Bring up the number keypad window when you’re on a call. See how to close it too.

    Learn how now
  • How do I check my voicemail in Jabber?

    How to check voicemail in Jabber

    Play voicemail messages in two quick steps.

    See how to do it
  • How do I know I have a voicemail in Jabber?

    Know when you have a voicemail.

    Find out how Jabber notifies you of new voicemail messages and how to play them.

    Get the steps
  • How do I forward my voicemail messages in Jabber?

    Forward voicemail messages in Jabber.

    You can forward your voice messages from your Unity Voicemail services.

    Learn the steps

Manage chat in Cisco Jabber.

Use these short self-help user guides to learn how to strike up a chat in Cisco Jabber.

  • How do I start a chat in jabber mobile for Apple iOS

    Start a chat in Jabber Mobile for Apple iOS.

    Reach out to one of your contacts on your Apple mobile device to send and receive chat messages.

    See how to do it
  • How do I start a chat and send a message in Jabber?

    Start a chat and send a Message .

    Quickly type up a message after starting a chat in Jabber using the Jabber Chat Conversation window.

    Learn the steps
  • How do I start a group chat in Jabber?

    Chatting with a group is easy from your computer.

    Follow simple steps to learn how to start a group chat in Jabber on your computer.

    Here's how
  • How to start a group chat in Jabber mobile for Apple iOS

    Start a group chat in Jabber Mobile for Apple iOS.

    You can chat in Jabber on your Apple mobile device with one of your groups from virtually anywhere.

    Learn the steps
  • How do I stop from joining group chats automatically?

    Stop automatically joining group chats.

    You don’t have to be included in group chats automatically. In a few quick clicks remove the option.

    See how to do it
  • How do I send a broadcast in Jabber?

    Send an announcement or broadcast message.

    In just one step you can send a single message to a group using the “send broadcast message” option.

    Get the steps
  • How do I invite someone to a chat in progress?

    Invite others to a chat in progress.

    Add more contacts to a chat that has already begun or build a group conversation.

    Here's how
  • How do I screen capture images in Jabber?

    Send a screen capture image during a chat.

    Jabber lets you share screen capture images while you chat. It’s easy to do in the chat window.

    Learn the steps
  • How do I start Jabber chats in a new window?

    Need to open a new chat window?

    In two steps or a couple clicks you can start a chat in another window in Jabber.

    See how to do it
  • How do I customize my chat format?

    Customize your chat format.

    Choose from a variety of fonts and colors to create a unique and default format for every chat.

    Get the steps
  • How do I block users in Jabber

    Block other Jabber users.

    If you don’t ever want to chat with someone, you can block them. They won’t even see your presence.

    Here's how
  • How do I adjust chat alerts in Jabber

    How to adjust chat alerts

    You can change the way you receive notifications in Jabber. It’s easy to make adjustments.

    Learn the steps
  • New chat messages do not appear in a new window in Jabber

    Make chat messages appear in a new window.

    Chats are designed to stay in the conversation window with tabs. But you can show chats in a new window.

    See how to do it
  • How do I manage chat notification alerts in Jabber?

    How to manage chat notifications

    If you don’t want chat alerts or notifications to fade automatically or play a ringtone, use this guide.

    Get the steps
  • How do I save chats in Jabber?

    Save your chats in two steps.

    Chat transcripts can easily be saved as HTML files on your computer.

    Here's how
  • How do I change Jabber chat sound notifications?

    Change chat sound notifications.

    If you don’t like the sound you hear when you get a chat request, take a few steps to select a new sound.

    Learn the steps
  • How to turn on/off sound alerts in chat?

    Turn chat sound alerts on or off.

    Take a couple steps to turn the chat sound alerts on or off in Jabber.

    See how to do it

Manage contacts in Cisco Jabber.

The same contacts you use in email or on your phone can be managed in Jabber. Use the guides below to learn how.

  • How to add contacts on Jabber mobile for Apple iOS

    Add contacts on Jabber Mobile for Apple iOS.

    You can easily add contacts to Jabber on your Apple mobile device and assign them to groups or favorites.

    See how to do it
  • How to add contact in jabber mobile for android

    Add contacts to Jabber Mobile for Android.

    In the Jabber Mobile contacts window, you can quickly add contacts from your directory on your Android device.

    Get the steps
  • How to find contacts in Jabber mobile for apple iOS

    Find contacts in Jabber Mobile for Apple iOS.

    In three steps you can find a contact, call the contact or invite that person to chat.

    Here's how
  • How do I find contacts and chat in jabber mobile for android?

    Find contacts and chat in Jabber Mobile for Android.

    In four steps, you can go from finding a contact to chatting with that person on your Android mobile device.

    Learn the steps
  • How do I sort contacts in Jabber?

    How to sort contacts.

    Manage your contacts by sorting them in alphabetical order or by their status.

    See how to do it
  • How to remove contacts and groups in Jabber?

    How to remove contacts and groups

    Take one step from the main Jabber window to remove contacts or groups.

    See the steps
  • How do I create a new group in Jabber?

    Create a new group in Jabber.

    Learn the simple steps to create a new group in Jabber for Microsoft Windows or on your Mac.

    Here's how
  • How to copy contacts to another group in Jabber

    Copy contacts to another group.

    With just one click, you can copy any of your contacts to one of your other groups.

    Learn the steps
  • My contacts are showing offline in Jabber or their presence is incorrect

    Fix contact presence or status issues.

    Are your contacts showing offline when they’re available? Easily correct these and other presence issues.

    See how to do it
  • My contacts in Jabber are showing up as email address and not by name

    Show contacts by name rather than email address.

    Apply a temporary fix to a known issue with Jabber not displaying contact IDs with a common name.

    Get the steps
  • My contact photos are not displaying correctly in Jabber

    Display contact photos correctly.

    If contact photos aren’t showing up or downloading the right way, you can fix the issue.

    Here's how

Troubleshooting in Cisco Jabber.

If you’re having issues working with Cisco Jabber, the following self-help guides can assist you.

  • I am unable to sign in on Jabber mobile. Getting 'Cannot Locate Server' error.

    Having trouble signing on Jabber Mobile?

    On your mobile device, you may get the “Cannot Locate Server” message. We can help you fix the issue.

    See how to do it
  • How do I reset Jabber on my iPhone or Android?

    Resolve most issues by resetting Jabber on your mobile device.

    If other troubleshooting steps haven’t worked, reset Jabber on your Android or Apple device.

    Here's how
  • 'Unable to connect' error and cannot make phone calls in Jabber

    Diagnose “Unable to connect” errors.

    Can’t make phone calls? Find out what symptoms to look for and get the fix in this guide.

    Get the steps
  • I am getting error 'telephony configuration setting are invalid' when logging into Jabber

    Correct the “telephony configuration settings are invalid” error.

    Here are the two steps that can help you solve this error message.

    Learn what to do
  • How do I update status messages in Jabber?

    Update status messages in Jabber.

    Create up to three custom Jabber status messages for each presence indicator.

    See how to do it
  • I am unable to screen share in Jabber

    Is your screen share feature not working?

    There are some scenarios that prevent the screen share feature from working. Try some workarounds.

    Here's how
  • I am unable to add custom or animated emoticons

    Using custom or animated emoticons.

    Find out if Jabber supports emoticons.

    Learn more
  • How do I disable the Jabber docked window?

    Disable the Jabber docked window.

    The docked window is set up to automatically display in Jabber. But, you can turn it off in two steps.

    Get the steps
  • Jabber automatically changes status to away

    Why does Jabber automatically change my status?

    There may be a variety of reasons for an automatic status change.

    Learn the reason
  • How to delete custom status messages in Jabber

    Delete custom status messages.

    You can delete the custom status message you’ve created in one step.

    Here's how
  • How do I turn off chats or calls in do not disturb presence for Jabber?

    Turn off chats or calls when you don’t want to be disturbed.

    Control the alerts you get when you’re in the do not disturb status.

    See how to do it
  • Frequently asked questions in Jabber

    Get answers to more questions you may have about Jabber.

    Have you solved your issues with Jabber using the previous guides? If not, check out this Q&A.

    Get more answers

Speak with an adoption specialist.

Our business communications services can help organizations of all sizes stay agile and grow. Let us show you how Jabber can help.