10:15 AM – 11:00 AM, Monday, March 18
Communications is no longer an information technology (IT) silo, but rather a software capability easily consumable from the cloud and ready for integration within business applications and processes. At the same time, communications and collaboration platforms are gaining in strategic importance, becoming centralized hubs for getting work done. Finally, modern communications and collaboration capabilities are essential for companies seeking to achieve highly sought improvements in customer experience and employee productivity, and can be critical enablers for digital transformation. In this session, industry leaders will debate and discuss the future role communications and collaboration technology and products will play within forward-looking enterprises.
Gordon Littley: Managing Director, Business Communications, Verizon
Gordon Littley leads the specialized sales organization for Verizon’s leading applications services group. The organization specializes in delivering high-value solutions and specialized sales for Verizon Enterprise customers.
Previously, Gordon served as Director of Outsourcing operations. Comprised of 4,000 technical, sales, and service professionals, this $300 million business served MCI’s largest call center outsourcing clients. In addition, Gordon’s charter included establishing clients’ customer relationship management, database marketing, data-mining and targeted marketing strategies.