Use data to deliver captivating customer experiences.
Communications platforms provide a foundation upon which you can learn more about your customers and better serve them. After all, when you have authentic conversations with your customers, you gain insights that help you anticipate their preferences and behaviors, and discover new ways to customize touch points. Our portfolio of solutions helps you to capitalize on data-driven intelligence and engage customers in the way they want. You’ll be ready to personalize customer interactions across channels, drive new sales and delight customers.
Gartner Magic Quadrant Leader
Enable next-gen customer engagement by partnering with a recognized MQ Leader.
To support real-time collaboration, deliver mobile customer care capabilities and drive workforce productivity with artificial intelligence and machine learning, you need a reliable network. Gartner has named Verizon a Leader in the 2019 Magic Quadrant for Network Services, Global for 13 consecutive years1, and once again placed us as a Leader in its 2018 Magic Quadrant for Unified Communications as a Service, Worldwide.2 We’ve made a significant investment in global IP and fiber infrastructure, and a commitment to the speed and agility of future 5G technologies, so that you’ll be ready to transform enterprise communication and revolutionize the customer experience. To learn more about the Magic Quadrant, read the reports.Read the reports
Gain expert insight to turbocharge collaboration and customer care.
Join us at Enterprise Connect 2019, booth #1219, where we’ll share knowledge and demonstrate solutions so you’re ready to drive your business communications evolution. Verizon experts and technology partners will explore topics on mobile strategies, cloud communication cost management, 5G and more to help enable your digital transformation.Learn more about the sessions
By bringing together the right collaboration and customer experience solutions, we can help you achieve:
Improved productivity.View video
Learn how Verizon Unified Communications and Collaboration (UC&C) solutions bring down barriers that prevent your employees from communicating effectively, so they can focus on what matters most.
New ways of working.Learn more
Every business has different worker personas and equipment needs. Our guide for collaboration helps you give careful thought to your employees’ needs when implementing your digital workspace design.
Intelligence-infused customer engagements.Read the article
With the rising interest in digital customer experiences, “Verizon Teaching Enterprises How to Walk with AI” shares how enterprises can apply artificial intelligence, use case by use case.
1 Gartner, Magic Quadrant for Network Services, Global. Published: 25 February 2019 Analyst(s): Neil Rickard | Bjarne Munch | Danellie Young
2 Gartner, Magic Quadrant for Managed Security Services, Worldwide, Toby Bussa, Kelly M. Kavanagh, Sid Deshpande, Pete Shoard, February 2018
The Gartner report is available upon request from Verizon. Gartner does not endorse any vendor, product or service depicted in our research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.