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Articles
- Recognition
- Vidder
- Events
- Learn the Basics
- Stay Informed
- Solutions Briefs
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- Coronavirus (COVID-19) Response for Businesses
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Workplace Mobility Strategies
- 2019 LinkedIn Phishing Threat
- Five best practices for managing your network security in the age of digital transformation
- Cybersecurity Benchmarking: Do you out-secure the competition?
- Six ways to strengthen network security and maintain a competitive edge
- Cybersecurity and 5G
- Small Business Webinar: Leading Through Uncertainty
- Navigating the CARES Act process
- How Tools That Leverage Blockchain Can Address Escalating Security Concerns
- Contact Center Workforce Management
- IT/OT Alignment on the Factory Floor: Tips for a Smooth Transition
- What is UCaaS and is it right for my organization?
- Zero trust security framework: benefits and downsides
- 5G network slicing: Do you have the team you need?
- How to Run a Public Meeting Online
- Why You Need Managed Detection And Response Services
- The golden age of voice communications
- Worried about fraudulent calls? Build a strong voice security strategy
- Why 56 % of large business are turning to SDN for cybersecurity
- What are successful CX leaders doing differently?
- Three ways technology can enhance your contact center performance
- Five CIO Strategies to Create a CX Roadmap
- Three reasons why the role of the CMO is now a technology job
- Retail Apocalypse? We don’t think so.
- Five technologies helping brand and CPG manufacturers survive disruption
- Digital transformation is everywhere. But did you forget to transform your security program?
- What is an ounce of cybersecurity prevention worth?
- Three Energy and Utility Trends to Watch in 2019
- Stop skimping. Cybersecurity breaches can severely hurt your bottom line.
- How 5G Impacts Your CX Strategy
- IoT Device Security: 6 Ways to Protect Against Often Overlooked Threats
- Why your digital transformation strategy requires a risk management plan
- Overcoming the challenges to digital transformation
- Three reasons why SD WAN is essential for cloud migration
- SD WAN vs. MPLS: Understanding the Difference
- Four ways AI can help build an omnichannel customer experience
- Though behind the scenes, cybersecurity is a star in the media and entertainment industries
- Why connectivity is key to digital transformation
- How Digital Transformation Impacts CX
- How technology is driving the transformation of content
- Security in the public cloud: Get peace of mind
- The Challenges and Benefits of Securing Hybrid Clouds
- Private cloud security: What’s the difference?
- When self-service is done right
- Impact of Communication in Cybersecurity
- Smart City 3.0
- Why rethinking your software culture can be a competitive advantage
- Six reasons you can’t afford to go cheap on network
- A thought experiment about shared credentials
- Acceptable use policies: Keeping your workplace secure
- Advanced threat detection – Adapting to change
- Anatomy of well-managed malware incident
- Briefing the board: Directing security evolvement
- Can you explain IoT without saying IoT?
- CIOs need to embrace digital customer experience (CX), otherwise CIO will stand for “Career Is Over”
- Creating the city of the future today
- CX Day 2017: Celebrating customer experience
- Data breaches: how long does the damage last?
- Darknet: The shady underbelly of the iceberg
- Data Breach Digest Update Data ransomware the Catch 22
- Delivering smart, sustainable energy solutions
- Data breaches in industrial environments: Safety comes first
- Error detecting data visualizations
- Help Me, Help You. Sincerely, Your Customer.
- Make sure the bad guys don’t get what they’re hoping for this Christmas
- Man vs machine, which delivers the best customer experience?
- My experience with the Kano Model
- Insider Threat: One pattern, four scenarios, thirteen countermeasures
- My superb Go-To-Gemba customer experience
- Powering the digital economy with modern utilities
- Preparing for GDPR? PCI DSS could help
- Smart cities are the wave of the future
- Smart traffic helps improve quality of life
- Social engineering: Strengthening the weakest link
- Where SMBs have the upper hand
- What to consider when planning your future digital network
- This framework ain't big enough for the both of us
- What does IoT really mean for the enterprise
- Verizons Data Breach Digest - Perspective is reality
- Retail’s Digital Roadmap
- Numbers Aren’t Enough: CX Professionals Need to Be Storytellers Too
- Mobile Customer Experience: Savvy shoppers Ready associates
- Incident Management Focus: Two Approaches to Incident Response Plans
- I Admit It: I’m Biased
- How to retain viewers with your online video services
- Virtual Network Security Services
- Announcing VERIS Community
- Are we reaching the limits of technology?
- Virtual Network Services- WAN Optimization
- Find the Right Construction Management Tools
- Usage-Based Car Insurance Solutions
- Enable Banking Virtually Anywhere with Wireless ATMS
- Verizon Intelligent Video and Smart Surveillance
- Ethernet Services & Ethernet Architecture Solutions
- VGo Mobile Telepresence Robot Case Study
- Fleet Maintenance and Performance Case Study
- Auto Dealer Solutions for Courtesy Cars Case Study
- Car Rental Solutions Streamline Rental Operations to Create New Business Models
- Smart Fleet Management Basics
- ICS Security Services
- Adaptive CX Means Liquid Personalization
- Verizon Wireless Private Network Connections
- Entertainment and Media Technology Solutions Help You Deliver More Engaging Content
- Wireless Backup Solutions
- Are you living in a glass house?
- Utilities and Energy Management Technologies
- When it comes to CX, don’t get hung up on the jargon
- Tough Love and the Customer Experience Culture
- “Retail is Dead” — and Other Rumors with no Validity
- Are your vendors the weak link in your cybersecurity?
- Banks—It’s Time To Start Talking To Each Other, Say UK Police
- Cloud storming: You need more than an umbrella to stay secure
- M2M Transportation Solutions Brief
- Network Security Solutions
- Fact Sheet: Verizon Network Analytics
- Customer Experience and the Security Paradox
- Customer Experience Mystification
- Cybersecurity In 2017: It’s Not All Doom And Gloom
- Digital Convergence: The Perfect Storm
- Does connected working kill innovation?
- Don’t make a fish climb a tree: customer preferences matter.
- EESI as Pie: Essential Elements of a Successful Intrusion
- Federal Government Modernization: Priorities for the Federal IT Executive
- Five Ways Tech Can Supercharge Your CX Team
- Get a new perspective on cybersecurity
- Have Your Metrics Become Your Master?
- How to move from product first to customer first
- IoT: from theory to practice
- Is automation your golden ticket to great CX?
- To Sell Or To Serve?
- Just because you can, doesn’t mean you should
- Keep the "personal" in personalized customer experience
- Make the right cybersecurity investments
- The four pillars of digital transformation
- Stop feeding your customers air sandwiches
- Dedicated IP Internet Services
- Retail Industry Solutions
- Connected working: think outside the box
- Travel and Hospitality Industry Solutions
- Virtual Network Services
- M2M Solutions for Government Brief
- State of the Market: Internet of Things 2017
- Grid Intelligence Water Case Study
- Private IP: Get a network that grows with your business.
- United Security Services
- Business Connections- Business Communication Solutions
- Verizon Cypher Encryption Software
- Achieve Operational Transformation with Dynamic IT Services
- Verizon Collaboration Services: Erase Boundaries and Communicate with Ease
- Espionage Health Check
- E-Discovery Support
- Push to Talk Plus Phones & Technology
- Security Incident Response Analytics
- Visual Interactive Calling
- Fleet management service helps improve performance and cut costs
- A Foundation for Growth with Data Center Consolidation and More
- Assessing Intrusion Detection
- Digital Advisory Services - Software Defined Networking Strategic Assessment
- Network Threat Monitoring
- Virtual Network Services-Security
- Drive Business with Fleet Telematics Solutions
- Business Smartphones Jump-Start Productivity
- Mobile Device Management
- Fleet Management Solutions Factsheet
- A better way to get the latest CPE technology
- Rapid Response Services
- Verizon Rapid Delivery Platform
- Advanced Network Experts Retainer
- Cyber Risk Management Program
- Internet Dedicated Services
- Express Connect WAN Services
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- MDM Software Management with OTA Distribution
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- Network discovery service: Discover your network’s potential
- IP Contact Center
- Network Management Solutions Brief
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- Law Enforcement and Public Safety Solutions Brief
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- Choosing a Wireless Network Provider
- 4G LTE Enables Business
- Wireless ATMs & Kiosks Factsheet
- Simplify Your Grid Solution
- Take Control of Infrastructure Security with Intelligent Video Surveillance
- Smart Lighting Technology Brief
- Grow your business with leading-edge proof of concept testing
- Managed Security Services – Analytics
- ThingSpace IoT Management
- SD WAN Services
- DDoS Protection Service: DDoS Shield
- Smart Communities Solutions
- Enterprise Mobility Management Solution from MobileIron
- Custom Apps and eForms for Mobile Devices
- Making the Case for MPLS VPNs in the Modern Enterprise
- Diary of a cybercriminal
- HP Elite x2 Business PC on the Verizon 4G LTE Network
- Private Network Traffic Management
- Retail M2M solutions
- SD WAN Service with Application Aware Routing
- Virtual Network Services Solutions Brief
- The Verizon Fleet Management System
- Verizon Condition-Based Maintenance Solutions
- Private Network Traffic and Bandwidth Management
- Verizon ThingsSpace IoT Development Platform
- The Verizon Network-Backed Asset Tracking System
- The resonant theme of RSA 2016
- Optimize Fleet Operations With Verizon Autoshare
- Unified Communications and Collaboration as a Service Factsheet
- Networkfleet Fleet Management Case Study
- Leading the way for vision zero
- How SDN can help your business transform and grow
- Helping your workers get the most out of your new cloud based communications solution
- Implementing automation in your contact center read this first
- How to keep your business communications secure
- Five reasons why your business needs software-defined networking
- The Delicate Nature of Trust
- Will SDN replace MPLS? Not so fast.
- The future of connected vehicles hinges on today’s investments.
- Disclosing cyber risk? New SEC guidance requires it.
- Revolutionize your communications: Migrating to a cloud-based platform
- The role human touch plays in the digital customer experience.
- The importance of public-private partnerships to make smart cities a reality
- Staying Ahead of the Curve
- Why network visibility is important for your business
- Are You About to Sever the Final Thread Your Dissatisfied Customer Is Clinging To?
- How to break down the barriers to SDN adoption
- Keep an eye on these five KPIs as you drive improved customer experience using artificial intelligence
- The four key steps to improving customer experience with artificial intelligence
- Staying safe online: Observing good digital hygiene
- 2017 Data Breach Digest: Half Year Anniversary
- Better living through parking
- Your Endpoint Security Strategy Needs a Hug
- 5G and autonomous vehicles: turning fiction into reality
- Making cities safer for everyone
- Be a better bot boss: 3 tips for CX chatbot success
- Virtual Reality / Augmented Reality: A humanizing revolution for customer engagement
- For insurers, failure is learning—and you need to learn fast.
- Network Orchestration Enhances Digital Transformation
- It’s real: Digital transformation is already delivering results
- The Humanability of Smart Cities
- How DevOps can turn IT into the leaders of your business
- Knowledge is power: How an intelligent knowledge base powers CX
- Light the way to futureproof your smart city investment
- Why DevOps is critical for improving the customer experience
- Operation "Surprise and Delight"
- Get the SD WAN facts before you buy
- Are you "over-sharing" your customer feedback data?
- Why risk scoring is critical for your business (and your career)
- Changing consumer demands are forcing entire business models to be rethought
- Cyber security posture FAQ: know your cyber risk
- Deception Technology: A strategic imperative for detection and response
- Voice Security Strategy Best Practices
- CX Improvement: The need to put consumer data protection and privacy first
- The Digital Transformation of the NFL Stadium and the 5G Fan Experience
- How to Improve Customer Experience
- Customer Personalization: The time is now for customized experiences
- Why Cyber Risk Visibility is the Key to Security
- 2019 LinkedIn Phishing Threat
- Minimize Your Attack Surface
- How Velocity Can Impact Cyber Security Strategy
- The top 10 criteria for selecting an SD WAN vendor
- How to implement SD WAN architecture the right way
- The Power of SD WAN and 5G
- Creating an Effective Cyber Security Incident Response Plan
- Embedded Universal Integrated Circuit Card
- How digital transformation is impacting the utilities sector
- How to promote teamwork among remote employees
- Three keys to managing remote employees
- Business Impact of Coronavirus: Ready in the Face of Uncertainty
- Tips to promote connectivity in digital workplace
- Accelerate Your Digital Workplace with 5G Mobility
- How to Prevent Phishing & Malware Attacks
- Tips and strategies to improve virtual meeting performance
- PCI Compliance: What to Know About Digital Payment Security
- Getting Calls When Working Remotely
- Keep your business open when your location is closed
- How to improve the customer service experience in crisis situations
- Methods & Types of Business Communication Services that Businesses Rely On
- How to Work Remotely Using Collaboration Tools
- How Mobile Hotspots Can Help When Working Remotely
- Teamwork and Collaboration Best Practices
- Remote Work Security Policy & Best Practices
- Streamline CX with Better Tech Integration
- Creating a Personalized Customer Experience
- Does your school have these five critical security features?
- Telehealth Relief for COVID-19
- Transform Your Network with Edge Computing
- Five ways the cloud can help improve your school's security
- How to enhance distance learning and remote employee training sessions
- What is Zero Trust Architecture
- Remote Work Tips for the Public Sector
- Five top mobile security threats
- Strategic Outsourcing
- Tips for Small Businesses in a Tough Economy
- The Future of Telehealth Starts Today
- Considering Remote IT Support Solutions
- Four tips to strengthen your digital marketing strategy
- User Experience Checklist
- BYOD Security for Remote Employees
- Building a 30/60/90 Day Business Plan
- Create an Acceptable Use Policy
- Strategize with Small Business Cyber Security Plan
- Small Business Cyber Security and Data Breaches
- Five productivity tips for your newly remote team
- Corporate Network Enhancements
- In cybersecurity, integrity matters.
- Creating the New Normal for Your Small Business
- Connectivity best practices for distance learning
- Scalable Network Solutions During Critical Events
- Ways to Find New Customers Now
- How to Protect Data Security
- Small Business Innovation for Big Impact
- Finding Alternative Small Business Funding
- Tips to Transition to Working from Home
- Five best practices for choosing the right security provider
- Three next-gen technologies that will define cybersecurity in the next decade
- IoT security: Why you need to encrypt your data
- Analyzing the COVID-19 data breach landscape
- Design considerations for a 5G network architecture
- Five security blind spots you might not realize you have
- How to drive business agility with remote collaboration tools
- Mapping the 5G impact in the retail industry
- 5G and IoT: The future of efficiency
- The 5G evolution: Exploring the journey from 2G to 5G
- Funding Safe and Secure Elections During the COVID-19 Pandemic
- Low-latency 5G and the opportunities it can create
- Three 5G application scenarios and how they could change your workforce
- Optimizing business communications networks by combining SD WANs and MPLS
- A guide to unified communications solutions: beyond VoIP and video
- Improving customer experience with a contact center provider
- Strategies to Get 5G Ready
- The industries that will benefit from 5G
- Optimize fleet operations through smarter supply chain disaster management
- Six design principles to help mitigate latency
- Understanding the five C’s of Latency
- Where 5G and MEC work together
- Securing your 5G edge computing architecture for business success
- Unpacking the “5G” in Verizon’s 5G edge
- Cloud computing security: Is it safer than on-premises?
- How AI improves the customer experience
- The human element in cyber security: When user error is the problem
- Security threats in e-commerce: Protecting data while maintaining customer experience
- How a power grid attack threatens the energy industry
- Mobile device security in the workplace: five policies you must have
- Cloud contact center technology: empowering your employees
- How IIoT in manufacturing is made possible with MEC and 5G
- How to cultivate customer relationships through social engagement
- Supply chain communication strategies for successful management
- What is edge computing and where is it being used?
- 5G and edge computing: configuring the edge topology
- Collaboration tools: focus on interoperability to avoid tool fatigue
- How intelligent routing can improve the contact center experience
- Securing the smart city of the future
- Building a successful digital transformation strategy
- Video conferencing network requirements: delivering the best user experience
- Solving common remote work endpoint security challenges
- Real-time crime centers and law enforcement technology
- 5G and IoT edge computing: driving future business value
- Smart cities and cyber security: protecting citizens from malicious attacks
- Mapping the digital customer experience for optimal growth
- 5G and AI: creating a connected global business
- The power of AI: artificial intelligence examples for a modern world
- Edge computing vs. cloud computing: What are the benefits in higher education?
- A guide to IT/OT convergence
- IoT in retail can help improve the customer experience
- The benefits of contact and call center speech analytics software
- New collaboration tools: rolling out an enterprise application
- How cloud contact center solutions help workforce productivity
- Diversify the contact center experience to better serve your customers
- Benefits of unified communications services and platforms
- IoT risk management in the mining industry
- How virtual hold technology can boost customer satisfaction
- How cloud-based call center solutions can boost customer satisfaction
- Effective communication strategies in business for 2021 and beyond
- Vehicle tracking solutions that can help protect drivers and customers
- IoT and healthcare: near real-time health monitoring on hospital floors
- How IoT and big data are transforming the construction industry
- Nation-state cyber attacks aren't like your average cyber adversary
- AI hacking: How IT security leaders can mitigate emerging cyber risks
- What is a zero-day attack? How to prepare and respond
- Social engineering attacks to watch out for
- Four enterprise communications trends for 2021 and beyond
- Edge computing examples: what is your edge?
- 5G and telemedicine: Hospitals should take an individualized approach
- Why deepfake video is a real threat to businesses
- Fostering smart construction site solutions with a temporary network
- Learning from cyber espionage attacks like Operation Soft Cell
- User behavior analytics and the technology you need to realize its value
- The next wave of telehealth services is coming, and 5G will power it
- Secure fleet vehicle management is increasingly critical
- Construction cyber security: protecting the worksite against threats
- Professional and Managed Services Vendor: 4 Factors to Consider
- Big data security and privacy concerns in healthcare
- Is a cloud-based phone system right for your business?
- AI-powered customer engagement: Is it worth the investment?
- How pairing UCaaS and CCaaS transforms the customer experience
- The future of education technology
- Improving patient experience through on-premises telemedicine
- Innovations in healthcare technology see boost from pandemic
- Methods of communication on a construction site for a staggered team
- Lessons from the RobbinHood ransomware attack on Baltimore
- 2021 Resolutions for CISO & Security Leaders
- Condition-based monitoring is crucial for preventative maintenance
- A customer engagement strategy for insurance includes virtual call centers
- Will hosted VoIP solve your mobile communications woes?
- Guest experience hospitality: how companies can deliver a best-in-class security and customer experience
- How to budget for cyber security costs—and why it's crucial
- Session hijacking attacks: understanding and preventing them
- Can the cloud be hacked?
- How a local government IT strategy can benefit from managed services
- Cloud contact center solutions empower exceptional customer experiences
- What is 5G Network Architecture?
- How Businesses Should Prepare for 5G
- How will 5G Affect Business?
- The Future of 5G: 5G-Powered Technologies
- What is 5G Beamforming?
- The digital transformation challenges confronting retailers in 2020
- Finding the future of IoT in municipal government
- Enabling manufacturing automation and factory cost controls with IIoT
- From intelligent lighting to smart metering: how energy and utilities are transforming
- How to Build a Smart City from the Ground Up
- How to solve public sector technology and government IT challenges
- Extending the lifespan of IoT sensors in industrial devices
- The future of healthcare technology—faster access and better information through 5G
- Virtual contact centers for small businesses: how cloud-based options help
- 5G and connected cars: the next-generation automotive industry
- Learning from a backdoor attack: the takeaways of Operation ShadowHammer
- Cyber security threats to schools and how to protect against them
- Security vulnerability scanning on an ever-expanding attack surface
- Is your organization's incident response plan up to par?
- How camera hacking threatens remote workers—and their organizations
- How data encryption protects patients
- Exceed customer expectations with these five technologies
- How cloud security best practices keep hospitals healthy
- Social media phishing is on the rise
- Considerations for a new small business network
- A work-from-home security policy is essential for businesses
- Financial services cyber security and edge computing
- How user experience testing can detect customer experience friction in e-commerce
- How the media and entertainment industry is using mobile edge computing
- Disaster recovery after a hotel data breach
- Is AI the future of personalized healthcare?
- The benefits of network slicing: flexibility and more
- How 5G will impact the future of farming
- Cyber security posture FAQ: know your cyber risk
- How public safety systems support natural disaster recovery
- Preparing for disaster with storage virtualization
- Is augmented reality the future of CX?
- 5G vs. Wi-Fi 6: how do they compare?
- Interactive voice response (IVR) systems: three tests to pass
- Cyber security for smart energy and renewables
- Digital signage can help transform public transportation
- 10 Considerations for an ideal edge computing model
- Contact center infrastructure in the cloud has never been a better option
- Contact center outsourcing: four signs your business is ready
- Deliver a personalized customer experience to transform your brand's customer relationships
- Intersection safety and the technology that will bring it to your town
- PRI vs. SIP trunking: what's best for your business?
- Refund fraud: how to spot refund scams and prevent them
- The business benefits of unified communications (UCaaS)
- VoIP trends: the future of the VoIP industry is clear (and flexible)
- Creating a customer-centric culture
- 5G-enabled simultaneous translations: how companies are creating shared global experiences
- Combining Interactive Voice Response (IVR) and Automatic Call Distribution (ACD) to meet customer needs
- Business communications solutions to keep remote teams connected
- UCaaS: how retail call centers are improving customer service with the cloud
- Retaining talent post-pandemic: is technology friend or foe?
- Virtual collaboration in the workplace and the bionic organization
- The overlooked signs of a network data breach
- Deploying a unified communications system—and supporting your IT team while doing it
- How ensuring contact center security helps maintain customer trust
- An effective customer engagement strategy is essential to improving CX
- Senior leadership skills and the new, digitally savvy executive
- Dual Web Application Firewall
-
Articles
-
Workplace Mobility Strategies
-
Workplace Mobility Strategies
- 2019 LinkedIn Phishing Threat
- Five best practices for managing your network security in the age of digital transformation
- Cybersecurity Benchmarking: Do you out-secure the competition?
- Six ways to strengthen network security and maintain a competitive edge
- Cybersecurity and 5G
- Small Business Webinar: Leading Through Uncertainty
- Navigating the CARES Act process
- How Tools That Leverage Blockchain Can Address Escalating Security Concerns
- Contact Center Workforce Management
- IT/OT Alignment on the Factory Floor: Tips for a Smooth Transition
- What is UCaaS and is it right for my organization?
- Zero trust security framework: benefits and downsides
- 5G network slicing: Do you have the team you need?
- How to Run a Public Meeting Online
- Why You Need Managed Detection And Response Services
- The golden age of voice communications
- Worried about fraudulent calls? Build a strong voice security strategy
- Why 56 % of large business are turning to SDN for cybersecurity
- What are successful CX leaders doing differently?
- Three ways technology can enhance your contact center performance
- Five CIO Strategies to Create a CX Roadmap
- Three reasons why the role of the CMO is now a technology job
- Retail Apocalypse? We don’t think so.
- Five technologies helping brand and CPG manufacturers survive disruption
- Digital transformation is everywhere. But did you forget to transform your security program?
- What is an ounce of cybersecurity prevention worth?
- Three Energy and Utility Trends to Watch in 2019
- Stop skimping. Cybersecurity breaches can severely hurt your bottom line.
- How 5G Impacts Your CX Strategy
- IoT Device Security: 6 Ways to Protect Against Often Overlooked Threats
- Why your digital transformation strategy requires a risk management plan
- Overcoming the challenges to digital transformation
- Three reasons why SD WAN is essential for cloud migration
- SD WAN vs. MPLS: Understanding the Difference
- Four ways AI can help build an omnichannel customer experience
- Though behind the scenes, cybersecurity is a star in the media and entertainment industries
- Why connectivity is key to digital transformation
- How Digital Transformation Impacts CX
- How technology is driving the transformation of content
- Security in the public cloud: Get peace of mind
- The Challenges and Benefits of Securing Hybrid Clouds
- Private cloud security: What’s the difference?
- When self-service is done right
- Impact of Communication in Cybersecurity
- Smart City 3.0
- Why rethinking your software culture can be a competitive advantage
- Six reasons you can’t afford to go cheap on network
- A thought experiment about shared credentials
- Acceptable use policies: Keeping your workplace secure
- Advanced threat detection – Adapting to change
- Anatomy of well-managed malware incident
- Briefing the board: Directing security evolvement
- Can you explain IoT without saying IoT?
- CIOs need to embrace digital customer experience (CX), otherwise CIO will stand for “Career Is Over”
- Creating the city of the future today
- CX Day 2017: Celebrating customer experience
- Data breaches: how long does the damage last?
- Darknet: The shady underbelly of the iceberg
- Data Breach Digest Update Data ransomware the Catch 22
- Delivering smart, sustainable energy solutions
- Data breaches in industrial environments: Safety comes first
- Error detecting data visualizations
- Help Me, Help You. Sincerely, Your Customer.
- Make sure the bad guys don’t get what they’re hoping for this Christmas
- Man vs machine, which delivers the best customer experience?
- My experience with the Kano Model
- Insider Threat: One pattern, four scenarios, thirteen countermeasures
- My superb Go-To-Gemba customer experience
- Powering the digital economy with modern utilities
- Preparing for GDPR? PCI DSS could help
- Smart cities are the wave of the future
- Smart traffic helps improve quality of life
- Social engineering: Strengthening the weakest link
- Where SMBs have the upper hand
- What to consider when planning your future digital network
- This framework ain't big enough for the both of us
- What does IoT really mean for the enterprise
- Verizons Data Breach Digest - Perspective is reality
- Retail’s Digital Roadmap
- Numbers Aren’t Enough: CX Professionals Need to Be Storytellers Too
- Mobile Customer Experience: Savvy shoppers Ready associates
- Incident Management Focus: Two Approaches to Incident Response Plans
- I Admit It: I’m Biased
- How to retain viewers with your online video services
- Virtual Network Security Services
- Announcing VERIS Community
- Are we reaching the limits of technology?
- Virtual Network Services- WAN Optimization
- Find the Right Construction Management Tools
- Usage-Based Car Insurance Solutions
- Enable Banking Virtually Anywhere with Wireless ATMS
- Verizon Intelligent Video and Smart Surveillance
- Ethernet Services & Ethernet Architecture Solutions
- VGo Mobile Telepresence Robot Case Study
- Fleet Maintenance and Performance Case Study
- Auto Dealer Solutions for Courtesy Cars Case Study
- Car Rental Solutions Streamline Rental Operations to Create New Business Models
- Smart Fleet Management Basics
- ICS Security Services
- Adaptive CX Means Liquid Personalization
- Verizon Wireless Private Network Connections
- Entertainment and Media Technology Solutions Help You Deliver More Engaging Content
- Wireless Backup Solutions
- Are you living in a glass house?
- Utilities and Energy Management Technologies
- When it comes to CX, don’t get hung up on the jargon
- Tough Love and the Customer Experience Culture
- “Retail is Dead” — and Other Rumors with no Validity
- Are your vendors the weak link in your cybersecurity?
- Banks—It’s Time To Start Talking To Each Other, Say UK Police
- Cloud storming: You need more than an umbrella to stay secure
- M2M Transportation Solutions Brief
- Network Security Solutions
- Fact Sheet: Verizon Network Analytics
- Customer Experience and the Security Paradox
- Customer Experience Mystification
- Cybersecurity In 2017: It’s Not All Doom And Gloom
- Digital Convergence: The Perfect Storm
- Does connected working kill innovation?
- Don’t make a fish climb a tree: customer preferences matter.
- EESI as Pie: Essential Elements of a Successful Intrusion
- Federal Government Modernization: Priorities for the Federal IT Executive
- Five Ways Tech Can Supercharge Your CX Team
- Get a new perspective on cybersecurity
- Have Your Metrics Become Your Master?
- How to move from product first to customer first
- IoT: from theory to practice
- Is automation your golden ticket to great CX?
- To Sell Or To Serve?
- Just because you can, doesn’t mean you should
- Keep the "personal" in personalized customer experience
- Make the right cybersecurity investments
- The four pillars of digital transformation
- Stop feeding your customers air sandwiches
- Dedicated IP Internet Services
- Retail Industry Solutions
- Connected working: think outside the box
- Travel and Hospitality Industry Solutions
- Virtual Network Services
- M2M Solutions for Government Brief
- State of the Market: Internet of Things 2017
- Grid Intelligence Water Case Study
- Private IP: Get a network that grows with your business.
- United Security Services
- Business Connections- Business Communication Solutions
- Verizon Cypher Encryption Software
- Achieve Operational Transformation with Dynamic IT Services
- Verizon Collaboration Services: Erase Boundaries and Communicate with Ease
- Espionage Health Check
- E-Discovery Support
- Push to Talk Plus Phones & Technology
- Security Incident Response Analytics
- Visual Interactive Calling
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- Assessing Intrusion Detection
- Digital Advisory Services - Software Defined Networking Strategic Assessment
- Network Threat Monitoring
- Virtual Network Services-Security
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- Business Smartphones Jump-Start Productivity
- Mobile Device Management
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- A better way to get the latest CPE technology
- Rapid Response Services
- Verizon Rapid Delivery Platform
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- Cyber Risk Management Program
- Internet Dedicated Services
- Express Connect WAN Services
- Intelligent Cloud Control
- MDM Software Management with OTA Distribution
- Managed Security Services
- Computer Emergency Response Team
- Network discovery service: Discover your network’s potential
- IP Contact Center
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- Mobile Technology for Retailers
- Threat Intel and Response Services
- Business VoIP & Business Phone System Solutions
- Security Health Checks
- Law Enforcement and Public Safety Solutions Brief
- M2M Finance Solutions Brief
- Choosing a Wireless Network Provider
- 4G LTE Enables Business
- Wireless ATMs & Kiosks Factsheet
- Simplify Your Grid Solution
- Take Control of Infrastructure Security with Intelligent Video Surveillance
- Smart Lighting Technology Brief
- Grow your business with leading-edge proof of concept testing
- Managed Security Services – Analytics
- ThingSpace IoT Management
- SD WAN Services
- DDoS Protection Service: DDoS Shield
- Smart Communities Solutions
- Enterprise Mobility Management Solution from MobileIron
- Custom Apps and eForms for Mobile Devices
- Making the Case for MPLS VPNs in the Modern Enterprise
- Diary of a cybercriminal
- HP Elite x2 Business PC on the Verizon 4G LTE Network
- Private Network Traffic Management
- Retail M2M solutions
- SD WAN Service with Application Aware Routing
- Virtual Network Services Solutions Brief
- The Verizon Fleet Management System
- Verizon Condition-Based Maintenance Solutions
- Private Network Traffic and Bandwidth Management
- Verizon ThingsSpace IoT Development Platform
- The Verizon Network-Backed Asset Tracking System
- The resonant theme of RSA 2016
- Optimize Fleet Operations With Verizon Autoshare
- Unified Communications and Collaboration as a Service Factsheet
- Networkfleet Fleet Management Case Study
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- How SDN can help your business transform and grow
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- Five reasons why your business needs software-defined networking
- The Delicate Nature of Trust
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- The future of connected vehicles hinges on today’s investments.
- Disclosing cyber risk? New SEC guidance requires it.
- Revolutionize your communications: Migrating to a cloud-based platform
- The role human touch plays in the digital customer experience.
- The importance of public-private partnerships to make smart cities a reality
- Staying Ahead of the Curve
- Why network visibility is important for your business
- Are You About to Sever the Final Thread Your Dissatisfied Customer Is Clinging To?
- How to break down the barriers to SDN adoption
- Keep an eye on these five KPIs as you drive improved customer experience using artificial intelligence
- The four key steps to improving customer experience with artificial intelligence
- Staying safe online: Observing good digital hygiene
- 2017 Data Breach Digest: Half Year Anniversary
- Better living through parking
- Your Endpoint Security Strategy Needs a Hug
- 5G and autonomous vehicles: turning fiction into reality
- Making cities safer for everyone
- Be a better bot boss: 3 tips for CX chatbot success
- Virtual Reality / Augmented Reality: A humanizing revolution for customer engagement
- For insurers, failure is learning—and you need to learn fast.
- Network Orchestration Enhances Digital Transformation
- It’s real: Digital transformation is already delivering results
- The Humanability of Smart Cities
- How DevOps can turn IT into the leaders of your business
- Knowledge is power: How an intelligent knowledge base powers CX
- Light the way to futureproof your smart city investment
- Why DevOps is critical for improving the customer experience
- Operation "Surprise and Delight"
- Get the SD WAN facts before you buy
- Are you "over-sharing" your customer feedback data?
- Why risk scoring is critical for your business (and your career)
- Changing consumer demands are forcing entire business models to be rethought
- Cyber security posture FAQ: know your cyber risk
- Deception Technology: A strategic imperative for detection and response
- Voice Security Strategy Best Practices
- CX Improvement: The need to put consumer data protection and privacy first
- The Digital Transformation of the NFL Stadium and the 5G Fan Experience
- How to Improve Customer Experience
- Customer Personalization: The time is now for customized experiences
- Why Cyber Risk Visibility is the Key to Security
- 2019 LinkedIn Phishing Threat
- Minimize Your Attack Surface
- How Velocity Can Impact Cyber Security Strategy
- The top 10 criteria for selecting an SD WAN vendor
- How to implement SD WAN architecture the right way
- The Power of SD WAN and 5G
- Creating an Effective Cyber Security Incident Response Plan
- Embedded Universal Integrated Circuit Card
- How digital transformation is impacting the utilities sector
- How to promote teamwork among remote employees
- Three keys to managing remote employees
- Business Impact of Coronavirus: Ready in the Face of Uncertainty
- Tips to promote connectivity in digital workplace
- Accelerate Your Digital Workplace with 5G Mobility
- How to Prevent Phishing & Malware Attacks
- Tips and strategies to improve virtual meeting performance
- PCI Compliance: What to Know About Digital Payment Security
- Getting Calls When Working Remotely
- Keep your business open when your location is closed
- How to improve the customer service experience in crisis situations
- Methods & Types of Business Communication Services that Businesses Rely On
- How to Work Remotely Using Collaboration Tools
- How Mobile Hotspots Can Help When Working Remotely
- Teamwork and Collaboration Best Practices
- Remote Work Security Policy & Best Practices
- Streamline CX with Better Tech Integration
- Creating a Personalized Customer Experience
- Does your school have these five critical security features?
- Telehealth Relief for COVID-19
- Transform Your Network with Edge Computing
- Five ways the cloud can help improve your school's security
- How to enhance distance learning and remote employee training sessions
- What is Zero Trust Architecture
- Remote Work Tips for the Public Sector
- Five top mobile security threats
- Strategic Outsourcing
- Tips for Small Businesses in a Tough Economy
- The Future of Telehealth Starts Today
- Considering Remote IT Support Solutions
- Four tips to strengthen your digital marketing strategy
- User Experience Checklist
- BYOD Security for Remote Employees
- Building a 30/60/90 Day Business Plan
- Create an Acceptable Use Policy
- Strategize with Small Business Cyber Security Plan
- Small Business Cyber Security and Data Breaches
- Five productivity tips for your newly remote team
- Corporate Network Enhancements
- In cybersecurity, integrity matters.
- Creating the New Normal for Your Small Business
- Connectivity best practices for distance learning
- Scalable Network Solutions During Critical Events
- Ways to Find New Customers Now
- How to Protect Data Security
- Small Business Innovation for Big Impact
- Finding Alternative Small Business Funding
- Tips to Transition to Working from Home
- Five best practices for choosing the right security provider
- Three next-gen technologies that will define cybersecurity in the next decade
- IoT security: Why you need to encrypt your data
- Analyzing the COVID-19 data breach landscape
- Design considerations for a 5G network architecture
- Five security blind spots you might not realize you have
- How to drive business agility with remote collaboration tools
- Mapping the 5G impact in the retail industry
- 5G and IoT: The future of efficiency
- The 5G evolution: Exploring the journey from 2G to 5G
- Funding Safe and Secure Elections During the COVID-19 Pandemic
- Low-latency 5G and the opportunities it can create
- Three 5G application scenarios and how they could change your workforce
- Optimizing business communications networks by combining SD WANs and MPLS
- A guide to unified communications solutions: beyond VoIP and video
- Improving customer experience with a contact center provider
- Strategies to Get 5G Ready
- The industries that will benefit from 5G
- Optimize fleet operations through smarter supply chain disaster management
- Six design principles to help mitigate latency
- Understanding the five C’s of Latency
- Where 5G and MEC work together
- Securing your 5G edge computing architecture for business success
- Unpacking the “5G” in Verizon’s 5G edge
- Cloud computing security: Is it safer than on-premises?
- How AI improves the customer experience
- The human element in cyber security: When user error is the problem
- Security threats in e-commerce: Protecting data while maintaining customer experience
- How a power grid attack threatens the energy industry
- Mobile device security in the workplace: five policies you must have
- Cloud contact center technology: empowering your employees
- How IIoT in manufacturing is made possible with MEC and 5G
- How to cultivate customer relationships through social engagement
- Supply chain communication strategies for successful management
- What is edge computing and where is it being used?
- 5G and edge computing: configuring the edge topology
- Collaboration tools: focus on interoperability to avoid tool fatigue
- How intelligent routing can improve the contact center experience
- Securing the smart city of the future
- Building a successful digital transformation strategy
- Video conferencing network requirements: delivering the best user experience
- Solving common remote work endpoint security challenges
- Real-time crime centers and law enforcement technology
- 5G and IoT edge computing: driving future business value
- Smart cities and cyber security: protecting citizens from malicious attacks
- Mapping the digital customer experience for optimal growth
- 5G and AI: creating a connected global business
- The power of AI: artificial intelligence examples for a modern world
- Edge computing vs. cloud computing: What are the benefits in higher education?
- A guide to IT/OT convergence
- IoT in retail can help improve the customer experience
- The benefits of contact and call center speech analytics software
- New collaboration tools: rolling out an enterprise application
- How cloud contact center solutions help workforce productivity
- Diversify the contact center experience to better serve your customers
- Benefits of unified communications services and platforms
- IoT risk management in the mining industry
- How virtual hold technology can boost customer satisfaction
- How cloud-based call center solutions can boost customer satisfaction
- Effective communication strategies in business for 2021 and beyond
- Vehicle tracking solutions that can help protect drivers and customers
- IoT and healthcare: near real-time health monitoring on hospital floors
- How IoT and big data are transforming the construction industry
- Nation-state cyber attacks aren't like your average cyber adversary
- AI hacking: How IT security leaders can mitigate emerging cyber risks
- What is a zero-day attack? How to prepare and respond
- Social engineering attacks to watch out for
- Four enterprise communications trends for 2021 and beyond
- Edge computing examples: what is your edge?
- 5G and telemedicine: Hospitals should take an individualized approach
- Why deepfake video is a real threat to businesses
- Fostering smart construction site solutions with a temporary network
- Learning from cyber espionage attacks like Operation Soft Cell
- User behavior analytics and the technology you need to realize its value
- The next wave of telehealth services is coming, and 5G will power it
- Secure fleet vehicle management is increasingly critical
- Construction cyber security: protecting the worksite against threats
- Professional and Managed Services Vendor: 4 Factors to Consider
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- Is a cloud-based phone system right for your business?
- AI-powered customer engagement: Is it worth the investment?
- How pairing UCaaS and CCaaS transforms the customer experience
- The future of education technology
- Improving patient experience through on-premises telemedicine
- Innovations in healthcare technology see boost from pandemic
- Methods of communication on a construction site for a staggered team
- Lessons from the RobbinHood ransomware attack on Baltimore
- 2021 Resolutions for CISO & Security Leaders
- Condition-based monitoring is crucial for preventative maintenance
- A customer engagement strategy for insurance includes virtual call centers
- Will hosted VoIP solve your mobile communications woes?
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- How to budget for cyber security costs—and why it's crucial
- Session hijacking attacks: understanding and preventing them
- Can the cloud be hacked?
- How a local government IT strategy can benefit from managed services
- Cloud contact center solutions empower exceptional customer experiences
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- How Businesses Should Prepare for 5G
- How will 5G Affect Business?
- The Future of 5G: 5G-Powered Technologies
- What is 5G Beamforming?
- The digital transformation challenges confronting retailers in 2020
- Finding the future of IoT in municipal government
- Enabling manufacturing automation and factory cost controls with IIoT
- From intelligent lighting to smart metering: how energy and utilities are transforming
- How to Build a Smart City from the Ground Up
- How to solve public sector technology and government IT challenges
- Extending the lifespan of IoT sensors in industrial devices
- The future of healthcare technology—faster access and better information through 5G
- Virtual contact centers for small businesses: how cloud-based options help
- 5G and connected cars: the next-generation automotive industry
- Learning from a backdoor attack: the takeaways of Operation ShadowHammer
- Cyber security threats to schools and how to protect against them
- Security vulnerability scanning on an ever-expanding attack surface
- Is your organization's incident response plan up to par?
- How camera hacking threatens remote workers—and their organizations
- How data encryption protects patients
- Exceed customer expectations with these five technologies
- How cloud security best practices keep hospitals healthy
- Social media phishing is on the rise
- Considerations for a new small business network
- A work-from-home security policy is essential for businesses
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- How user experience testing can detect customer experience friction in e-commerce
- How the media and entertainment industry is using mobile edge computing
- Disaster recovery after a hotel data breach
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- The benefits of network slicing: flexibility and more
- How 5G will impact the future of farming
- Cyber security posture FAQ: know your cyber risk
- How public safety systems support natural disaster recovery
- Preparing for disaster with storage virtualization
- Is augmented reality the future of CX?
- 5G vs. Wi-Fi 6: how do they compare?
- Interactive voice response (IVR) systems: three tests to pass
- Cyber security for smart energy and renewables
- Digital signage can help transform public transportation
- 10 Considerations for an ideal edge computing model
- Contact center infrastructure in the cloud has never been a better option
- Contact center outsourcing: four signs your business is ready
- Deliver a personalized customer experience to transform your brand's customer relationships
- Intersection safety and the technology that will bring it to your town
- PRI vs. SIP trunking: what's best for your business?
- Refund fraud: how to spot refund scams and prevent them
- The business benefits of unified communications (UCaaS)
- VoIP trends: the future of the VoIP industry is clear (and flexible)
- Creating a customer-centric culture
- 5G-enabled simultaneous translations: how companies are creating shared global experiences
- Combining Interactive Voice Response (IVR) and Automatic Call Distribution (ACD) to meet customer needs
- Business communications solutions to keep remote teams connected
- UCaaS: how retail call centers are improving customer service with the cloud
- Retaining talent post-pandemic: is technology friend or foe?
- Virtual collaboration in the workplace and the bionic organization
- The overlooked signs of a network data breach
- Deploying a unified communications system—and supporting your IT team while doing it
- How ensuring contact center security helps maintain customer trust
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- Creating the city of the future today
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- Banks—It’s Time To Start Talking To Each Other, Say UK Police
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- United Security Services
- Business Connections- Business Communication Solutions
- Verizon Cypher Encryption Software
- Achieve Operational Transformation with Dynamic IT Services
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- Espionage Health Check
- E-Discovery Support
- Push to Talk Plus Phones & Technology
- Security Incident Response Analytics
- Visual Interactive Calling
- Fleet management service helps improve performance and cut costs
- A Foundation for Growth with Data Center Consolidation and More
- Assessing Intrusion Detection
- Digital Advisory Services - Software Defined Networking Strategic Assessment
- Network Threat Monitoring
- Virtual Network Services-Security
- Drive Business with Fleet Telematics Solutions
- Business Smartphones Jump-Start Productivity
- Mobile Device Management
- Fleet Management Solutions Factsheet
- A better way to get the latest CPE technology
- Rapid Response Services
- Verizon Rapid Delivery Platform
- Advanced Network Experts Retainer
- Cyber Risk Management Program
- Internet Dedicated Services
- Express Connect WAN Services
- Intelligent Cloud Control
- MDM Software Management with OTA Distribution
- Managed Security Services
- Computer Emergency Response Team
- Network discovery service: Discover your network’s potential
- IP Contact Center
- Network Management Solutions Brief
- Mobile Technology for Retailers
- Threat Intel and Response Services
- Business VoIP & Business Phone System Solutions
- Security Health Checks
- Law Enforcement and Public Safety Solutions Brief
- M2M Finance Solutions Brief
- Choosing a Wireless Network Provider
- 4G LTE Enables Business
- Wireless ATMs & Kiosks Factsheet
- Simplify Your Grid Solution
- Take Control of Infrastructure Security with Intelligent Video Surveillance
- Smart Lighting Technology Brief
- Grow your business with leading-edge proof of concept testing
- Managed Security Services – Analytics
- ThingSpace IoT Management
- SD WAN Services
- DDoS Protection Service: DDoS Shield
- Smart Communities Solutions
- Enterprise Mobility Management Solution from MobileIron
- Custom Apps and eForms for Mobile Devices
- Making the Case for MPLS VPNs in the Modern Enterprise
- Diary of a cybercriminal
- HP Elite x2 Business PC on the Verizon 4G LTE Network
- Private Network Traffic Management
- Retail M2M solutions
- SD WAN Service with Application Aware Routing
- Virtual Network Services Solutions Brief
- The Verizon Fleet Management System
- Verizon Condition-Based Maintenance Solutions
- Private Network Traffic and Bandwidth Management
- Verizon ThingsSpace IoT Development Platform
- The Verizon Network-Backed Asset Tracking System
- The resonant theme of RSA 2016
- Optimize Fleet Operations With Verizon Autoshare
- Unified Communications and Collaboration as a Service Factsheet
- Networkfleet Fleet Management Case Study
- Leading the way for vision zero
- How SDN can help your business transform and grow
- Helping your workers get the most out of your new cloud based communications solution
- Implementing automation in your contact center read this first
- How to keep your business communications secure
- Five reasons why your business needs software-defined networking
- The Delicate Nature of Trust
- Will SDN replace MPLS? Not so fast.
- The future of connected vehicles hinges on today’s investments.
- Disclosing cyber risk? New SEC guidance requires it.
- Revolutionize your communications: Migrating to a cloud-based platform
- The role human touch plays in the digital customer experience.
- The importance of public-private partnerships to make smart cities a reality
- Staying Ahead of the Curve
- Why network visibility is important for your business
- Are You About to Sever the Final Thread Your Dissatisfied Customer Is Clinging To?
- How to break down the barriers to SDN adoption
- Keep an eye on these five KPIs as you drive improved customer experience using artificial intelligence
- The four key steps to improving customer experience with artificial intelligence
- Staying safe online: Observing good digital hygiene
- 2017 Data Breach Digest: Half Year Anniversary
- Better living through parking
- Your Endpoint Security Strategy Needs a Hug
- 5G and autonomous vehicles: turning fiction into reality
- Making cities safer for everyone
- Be a better bot boss: 3 tips for CX chatbot success
- Virtual Reality / Augmented Reality: A humanizing revolution for customer engagement
- For insurers, failure is learning—and you need to learn fast.
- Network Orchestration Enhances Digital Transformation
- It’s real: Digital transformation is already delivering results
- The Humanability of Smart Cities
- How DevOps can turn IT into the leaders of your business
- Knowledge is power: How an intelligent knowledge base powers CX
- Light the way to futureproof your smart city investment
- Why DevOps is critical for improving the customer experience
- Operation "Surprise and Delight"
- Get the SD WAN facts before you buy
- Are you "over-sharing" your customer feedback data?
- Why risk scoring is critical for your business (and your career)
- Changing consumer demands are forcing entire business models to be rethought
- Cyber security posture FAQ: know your cyber risk
- Deception Technology: A strategic imperative for detection and response
- Voice Security Strategy Best Practices
- CX Improvement: The need to put consumer data protection and privacy first
- The Digital Transformation of the NFL Stadium and the 5G Fan Experience
- How to Improve Customer Experience
- Customer Personalization: The time is now for customized experiences
- Why Cyber Risk Visibility is the Key to Security
- 2019 LinkedIn Phishing Threat
- Minimize Your Attack Surface
- How Velocity Can Impact Cyber Security Strategy
- The top 10 criteria for selecting an SD WAN vendor
- How to implement SD WAN architecture the right way
- The Power of SD WAN and 5G
- Creating an Effective Cyber Security Incident Response Plan
- Embedded Universal Integrated Circuit Card
- How digital transformation is impacting the utilities sector
- How to promote teamwork among remote employees
- Three keys to managing remote employees
- Business Impact of Coronavirus: Ready in the Face of Uncertainty
- Tips to promote connectivity in digital workplace
- Accelerate Your Digital Workplace with 5G Mobility
- How to Prevent Phishing & Malware Attacks
- Tips and strategies to improve virtual meeting performance
- PCI Compliance: What to Know About Digital Payment Security
- Getting Calls When Working Remotely
- Keep your business open when your location is closed
- How to improve the customer service experience in crisis situations
- Methods & Types of Business Communication Services that Businesses Rely On
- How to Work Remotely Using Collaboration Tools
- How Mobile Hotspots Can Help When Working Remotely
- Teamwork and Collaboration Best Practices
- Remote Work Security Policy & Best Practices
- Streamline CX with Better Tech Integration
- Creating a Personalized Customer Experience
- Does your school have these five critical security features?
- Telehealth Relief for COVID-19
- Transform Your Network with Edge Computing
- Five ways the cloud can help improve your school's security
- How to enhance distance learning and remote employee training sessions
- What is Zero Trust Architecture
- Remote Work Tips for the Public Sector
- Five top mobile security threats
- Strategic Outsourcing
- Tips for Small Businesses in a Tough Economy
- The Future of Telehealth Starts Today
- Considering Remote IT Support Solutions
- Four tips to strengthen your digital marketing strategy
- User Experience Checklist
- BYOD Security for Remote Employees
- Building a 30/60/90 Day Business Plan
- Create an Acceptable Use Policy
- Strategize with Small Business Cyber Security Plan
- Small Business Cyber Security and Data Breaches
- Five productivity tips for your newly remote team
- Corporate Network Enhancements
- In cybersecurity, integrity matters.
- Creating the New Normal for Your Small Business
- Connectivity best practices for distance learning
- Scalable Network Solutions During Critical Events
- Ways to Find New Customers Now
- How to Protect Data Security
- Small Business Innovation for Big Impact
- Finding Alternative Small Business Funding
- Tips to Transition to Working from Home
- Five best practices for choosing the right security provider
- Three next-gen technologies that will define cybersecurity in the next decade
- IoT security: Why you need to encrypt your data
- Analyzing the COVID-19 data breach landscape
- Design considerations for a 5G network architecture
- Five security blind spots you might not realize you have
- How to drive business agility with remote collaboration tools
- Mapping the 5G impact in the retail industry
- 5G and IoT: The future of efficiency
- The 5G evolution: Exploring the journey from 2G to 5G
- Funding Safe and Secure Elections During the COVID-19 Pandemic
- Low-latency 5G and the opportunities it can create
- Three 5G application scenarios and how they could change your workforce
- Optimizing business communications networks by combining SD WANs and MPLS
- A guide to unified communications solutions: beyond VoIP and video
- Improving customer experience with a contact center provider
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Workplace Mobility Strategies
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Workplace Mobility Strategies
Realize a new vision for your connected workplace using enhanced mobility strategies and solutions from Verizon Enterprise Solutions.
Making the most out of mobile devices while protecting your enterprise
Enterprises are realizing a new vision where constant connectivity and communication plays a major role in every aspect of daily business. The use—and usefulness—of mobile devices in the workplace is increasing exponentially.
Mobile initiatives can help enhance your:
- Process
- Satisfaction
- Agility
- Communication
- Productivity
- Interaction
Done right, mobile initiatives deliver many benefits. Companies that embrace mobility can:
- Increase communication and collaboration.
- Boost productivity and reduce response time.
- Elevate employee satisfaction.
- Interact quickly with customers, improving customer satisfaction.
- Streamline business processes.
- Adapt quickly to the next wave of technology.
There are challenges, though, including:
- Maintaining security in a mobile environment.
- Understanding how mobile devices impact IT environments and company workflows.
- Training IT to troubleshoot devices remotely
- Adopting backup and repair/ replacement strategies.
How can you successfully integrate mobility into your business?
By partnering with a trusted technology provider that can help you work through the following five steps to create a mobility strategy.
- Business needs and goals
- Security and mobile device management
- Deployment
- Support
- Positioning for the future
Business needs and goals
The best mobility strategy is one based on your unique business needs. Answering these questions will help define your plan.
What would you like to accomplish?
Do you need to:
- Access sensitive or proprietary information from the field?
- Quickly respond to changing conditions or customer needs?
- Use customer relationship management (CRM) or sales force automation (SFA) systems remotely?
- Capture signatures or accept payments offsite?
- Stimulate communication and collaboration
- Get data from machine-to-machine (M2M) connections?
Understanding these goals will help you determine device and security needs.
Operating system support
There are several manufacturers and operating systems to choose from—Apple iOS, Google Android, BlackBerry or Microsoft® Windows.®
It may not be realistic to try to limit operating systems you support, particularly if you adopt a policy allowing employee-owned devices.
If you open the door to all operating systems by letting employees use their personal devices on the job, you can reduce training time and the need to purchase devices. However, the complexity of managing multiple device types may require you to put more resources into security and tech support.
Device decisions
There are many ways to work on the go, ranging from toting a full-size notebook to chatting on a slender smartphone.
What works best for your employees?
Tablets and mini tablets are best for employees who:
- Create or edit content, including video.
- Stage or participate in video conferences.
- Create or participate in presentations.
- Access desktops or internal applications.
- Take lots of notes.
- Need to capture data and/or signatures.
Smartphones are most practical for employees who:
- Need to talk and/or text frequently.
- Need a portable GPS for turn-by-turn navigation.
- Need a more compact device.
- Need a versatile device capable of doing anything from making phone calls to running business applications.
Relatively new on the scene are hybrid devices that combine the capabilities of a smartphone and mini tablet. Hybrids might be a good option for employees who:
- Need a screen larger than a smartphone, but don’t want to carry two devices.
How will you connect to a wireless network?
4G LTE–capable devices combine speed and functionality, and eliminate the hassle and expense of carrying additional hardware. They can also keep your data secure. 4G LTE provides security on multiple levels, including secure storage of credentials and data on SIM cards; mutual authentication between the 4G LTE SIM and the network; 128-bit root keys instead of 64-bit keys; creation of session- specific encryption keys for signaling and subscriber data; and additional algorithms to check data integrity.
With 4G LTE–enabled notebooks, smartphones, tablets and hybrids, you can:
- Eliminate the need to send corporate data through unsecured public Wi-Fi networks.
- Access business systems quickly and efficiently.
- Increase productivity.
- Collaborate easily with co-workers, customers and partners.
Another option is to use a portable Wi-Fi hotspot. These are particularly handy if you want to connect multiple devices, for groups of employees traveling together or working offsite. And they are preferable to public Wi-Fi networks, because you control the security of the hotspot and access to it.
Employees should be encouraged to connect only to known, secure Wi-Fi networks, so your company data—and reputation—stay secure.
You also want to make sure your carrier provides coverage everywhere you do business, including overseas.
Consider what kind of apps your employees will need.
Do your employees need access to business- specific apps? If they do, will off-the-shelf solutions work, or do you need to develop your own?
Off-the-shelf apps have a standardized feature set and are generally more affordable than custom apps. Or you can develop your own proprietary apps. Tools such as mobile enterprise application platforms (MEAPs) can reduce the time and effort of creating apps—or you can work with a vendor that offers mobile application architecture and design.
Security and mobile device management
Integrating new devices and new operating systems requires taking a fresh look at your policies and processes. Strong security is critical for mobile devices, which are easily lost or stolen, because you lose not only the device, but the data on it, too. A vendor offering mobility management services, which include mobile security, can help you develop and manage policies and processes.
Data security
In this approach, mobile device storage is encrypted to help protect data in case the device is lost or stolen. Depending on the device, the internal storage, the application data or even additional storage (such as a Secure Digital [SD] card) can be encrypted.
Device security
Another option is to secure the entire device through enforcement of a Microsoft ® Exchange ActiveSync ® policy or through a mobile device management solution. This allows your IT department to wipe the device remotely if it’s lost or stolen.
Identity and access security
Enterprises can also channel users through a virtual private network (VPN) or Private IP and/or set up an authentication process so that only authorized users can access corporate networks, systems and information. This helps prevent fraudulent access and use of data that could potentially impact your business, partners and customers. Further controls can be put in place to automate user account provisioning and workflow, so that employees can access only the applications and information appropriate for their job profile and responsibility level.
Employee-owned device policies create their own unique security challenges. To secure enterprise data on employee-owned devices, you can use dual-persona software, which partitions personal and business applications. That means IT administrators can enforce enterprise-level security on the business side, and perform remote lock and wipe if the device is lost or the employee leaves the company. Security policies should also include a strategy for backing up data. If your employees use mobile apps that store data locally, that data could be lost if the device fails. A more reliable strategy is to transfer data and applications to and from a secure cloud-based system.
Deployment
Deploying mobile devices requires a different strategy than traditional workstations. Mobile devices may need additional management systems, such as a mobile device management platform, or additional support processes.
Take steps for a successful deployment:
- Plan
- Configure
- Distribute
- Train
To decide how to proceed, ask yourself a couple of questions: How do you want to configure the devices? Should configuration take place before or after users receive them? With over-the-air (OTA) capabilities, you can remotely update applications, configuration settings and operating systems on myriad devices, whenever needed.
Configuration requirements may include: 1
- Mobile device management (MDM) software
- Exchange ActiveSync
- Company-used applications
- Wi-Fi
- VPN
You also need to think about logistics: How will you get the devices to users who might be spread across multiple locations? Will they be new users, or are you simply upgrading existing equipment?
Also, if you need to keep track of what kind of mobile devices you have, who they’re assigned to and for how long, you may want to make an asset-tracking system part of the deployment process.
To prepare for mobilization, IT departments should create policies for acceptable use and make sure users understand them. If your policy is to remotely wipe a device when it’s lost—or when an employee leaves the job—users need to know that before they put personal pictures, music and so forth on it. Don’t underestimate the importance of training during the deployment phase. Some users may not be familiar with touch-based interfaces, or know how to make the best use of mobile business applications. Training on the front end can pay off in less tech support time later—and help your company more quickly reap the benefits of mobility.
Support
Providing tech support to mobile device users can be challenging for traditional IT departments.
Mobile device users may configure their phone or tablet to suit their tastes, and may have personal music, pictures and apps on it. That means IT has to navigate those customizations while troubleshooting, so it can take longer to help users through issues.
Also, because the devices are, by definition, generally used outside the office, support staff often have to work remotely, which can also slow down troubleshooting. In addition, if you have a policy allowing employee-owned devices, the support person may not be familiar with the interface of a particular phone. You also need to set expectations for what a device is capable of and what is considered responsible use. The device and infrastructure can only do what is within their feature set. Sometimes employees may think a device is broken when they are simply not using it correctly.
Another consideration is device replacement and repair.
Productivity suffers if a device is lost or quits working. To reduce the risk of downtime, it’s a good idea to partner with a carrier that will:
- Help you locate lost devices.
- Rapidly deliver a replacement device, virtually anywhere in the world.
Positioning for the future
It’s important for enterprises to keep a finger on the pulse of technology innovation and integration, and to keep moving forward.
As information technology reaches the next stage, the way we view and accomplish work is undergoing a fundamental change. More people are working from home or from the road, and that’s a trend that can easily fragment a workforce.
Developing a strong mobile device strategy now will create the foundation for long-term success. Because a mobility platform does more than untether people—it brings your business together. It empowers employees to communicate and collaborate and access the information they need, turning business into an action—not just a place
Let Verizon help you harness the power of mobility
Verizon can help your enterprise leverage mobile communications to securely and cost-effectively power productivity and boost communication and collaboration.
No matter where your business falls in the mobility spectrum, we can help, whether it’s driving a new mobility initiative or making the most of your existing program and assets.
We have the devices, plans, coverage, services and providers to help you accomplish your goals.
Explore mobility offerings from Verizon.
Mobility solutions
Verizon can assist with planning, design, implementation and operation and management of mobility solutions.
Mobility management
This service helps you understand and manage your mobile inventory, spend, logistics and apps, and protect company data with secure managed connections for remote workers.
Wireless devices
Verizon makes it easy to find the right devices, whether you need tablets, smartphones, basic phones, mobile hotspots/Verizon Jetpack ® devices or USB modems.
Voice and messaging
Voice and messaging services from Verizon give your team the quality and functionality they need to respond faster and keep your business moving. With services like messaging, Group Communications and Push to Talk, your entire team can communicate simultaneously.
Mobile application
Whether you need to organize your sales force, monitor vehicle usage or convert to a mobile office, Verizon can get you there with applications that help you close more deals, control costs and increase productivity.
Mobile broadband
With Verizon Mobile Broadband, you can securely log on via VPN from almost anywhere — for instance, from inside a taxi, in an airport terminal or even at a job site at the end of a dusty road.
Expansive communications
Verizon’s international solutions—supported by our providers around the globe—give you the power to support your workforce virtually anywhere business takes them.
Private network
Verizon Private Network offers your organization its very own reliable and secure wireless extension to your IP network.
The right technology to set you apart
At Verizon, we’ve made substantial and deliberate investments to bring together the assets that will help you reap the benefits of technology convergence.
The intersection of cloud, mobility and security is driving a massive revolution in business and government IT. Our strategic acquisitions and investments have allowed us to build out our core competencies. We’ve expanded our global IP networks and our 4G LTE network in the U.S., and our security practices, with Cybertrust. More recently we’ve expanded in the critical areas of cloud, IT and machine to machine with Terremark, CloudSwitch and nPhase.
To deliver that value, Verizon has created an innovative portfolio of platform technologies, the foundation to building solutions that help overcome today’s challenges to your industry, your business and your customers.
Our broad portfolio of device vendors allows us to objectively recommend the equipment that best fits the needs of your business. The Verizon Partner Program includes over 150 companies that help us tailor industry solutions that meet the unique needs of your business and customers. Working with world-class technology and application vendors enables us to create and deliver end-to-end business, communications and industry solutions.
Verizon leverages its investments, providers and highly experienced workforce to create complete turnkey, configurable solutions that span the globe; together, we’re solving industry-specific challenges and inspiring the big ideas of tomorrow.
Learn more.
For more information about workplace mobility strategies, contact your Verizon Wireless business specialist or visit us at verizonwireless.com/contactarep
1The availability of these features requires a combination of device and management software.
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