The quality of constituent engagement in government is one of the most important elements in shaping customer experiences that benefit citizens and public sector staff.
When government agencies communicate and engage with their constituents well, they can understand their needs and expectations, can help citizens to feel valued, and can consider their feedback as they develop policies and programs.
When done well, constituent engagement leaves citizens feeling informed and empowered. For public sector agencies, it can help ensure that resources are allocated properly and programs are thoughtfully designed. And it can help staff make informed decisions in the interest of their citizens.