When adopting new collaboration tools, consider your business objectives. These will inform how you plan your implementation, as well as provide key metrics to evaluate your progress. Does your company want to:
- Cut costs?
- Increase productivity?
- Help employees work remotely more easily?
- Improve employee satisfaction?
With your objectives outlined, take a look at your employees' collaboration experience. Identify specific user groups and their unique collaboration needs—for instance, the way an executive collaborates may be significantly different from the way a financial analyst collaborates. Engage with a variety of users to get a fuller picture of your workforce's comfort level with new technology. Make sure to seek input from technology enthusiasts as well as those employees who may be a little uncertain about new software, as their requirements around training and support will likely be different.
Finally, clarify what a successful outcome will look like. How will you know when you've achieved your objectives, and how will you measure your progress along the way? Define the metrics that will help you determine where you've succeeded so that you can then pinpoint the remaining areas for improvement. That will ensure that when the implementation is complete, you'll have accomplished the goals you originally envisioned.
With these preparatory steps in place, you can begin rolling out an enterprise application.