Offering SMS to your customers doesn't mean you have to replace every other form of communication. Customers should always have the option to connect via phone, and potentially request a callback at a time that is convenient for them. Instead of waiting on hold, they choose when to engage. Satisfaction rates skyrocket. Hold times are all but eliminated.
Call center text messaging is no longer limited to only the largest enterprises. Today's as-a-service offerings make this feature affordable for businesses of every size and every degree of technical proficiency. A managed services partner can enable the technical essentials of call center text messaging such as enabling phone numbers for SMS.
Engaging with customers through their preferred channels is good for business—and it could be easier than you think.
Discover how Verizon can prepare your contact center to provide an exceptional customer experience.