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- Home
- Business Insights and Resources
-
Articles
- Recognition
- Vidder
- Events
- Learn the Basics
- Stay Informed
- Solutions Briefs
- Latest Business News Articles
- Coronavirus (COVID-19) Response for Businesses
- Whitepapers
- Free Enterprise Webinars and Registration
- Mobility
- 5G
- Business Communications
- Internet of Things
- Security
- Customer Experience Services
- Network
- Energy and Utilities
- Healthcare
- Financial Services
- Manufacturing
- Media and Entertainment
- Public Safety
- Public Sector
- Retail
- Technology
- Transportation and Distribution
- Travel and Hospitality
- Education
- Federal Government
- State and Local Government
- Business Continuity
- Customer Success Stories
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Make the right cybersecurity investments
- Real-time crime centers and law enforcement technology
- Six ways to strengthen network security and maintain a competitive edge
- Cybersecurity and 5G
- Small Business Webinar: Leading Through Uncertainty
- Navigating the CARES Act process
- How Tools That Leverage Blockchain Can Address Escalating Security Concerns
- How to Run a Public Meeting Online
- Why You Need Managed Detection And Response Services
- The golden age of voice communications
- Worried about fraudulent calls? Build a strong voice security strategy
- Why 56 % of large business are turning to SDN for cybersecurity
- What are successful CX leaders doing differently?
- Three ways technology can enhance your contact center performance
- Five CIO Strategies to Create a CX Roadmap
- Three reasons why the role of the CMO is now a technology job
- Retail Apocalypse? We don’t think so.
- Five technologies helping brand and CPG manufacturers survive disruption
- Digital transformation is everywhere. But did you forget to transform your security program?
- What is an ounce of cybersecurity prevention worth?
- Three Energy and Utility Trends to Watch in 2019
- Stop skimping. Cybersecurity breaches can severely hurt your bottom line.
- How 5G Impacts Your CX Strategy
- IoT Device Security: 6 Ways to Protect Against Often Overlooked Threats
- Why your digital transformation strategy requires a risk management plan
- Overcoming the challenges to digital transformation
- Three reasons why SD WAN is essential for cloud migration
- SD WAN vs. MPLS: Understanding the Difference
- Four ways AI can help build an omnichannel customer experience
- Though behind the scenes, cybersecurity is a star in the media and entertainment industries
- Why connectivity is key to digital transformation
- How Digital Transformation Impacts CX
- How technology is driving the transformation of content
- Security in the public cloud: Get peace of mind
- The Challenges and Benefits of Securing Hybrid Clouds
- Private cloud security: What’s the difference?
- When self-service is done right
- Impact of Communication in Cybersecurity
- Smart City 3.0
- Why rethinking your software culture can be a competitive advantage
- Six reasons you can’t afford to go cheap on network
- A thought experiment about shared credentials
- Acceptable use policies: Keeping your workplace secure
- Advanced threat detection – Adapting to change
- Anatomy of well-managed malware incident
- Briefing the board: Directing security evolvement
- The benefit of IoT for business: Looking past the buzzword
- CIOs need to embrace digital customer experience (CX), otherwise CIO will stand for “Career Is Over”
- Creating the city of the future today
- CX Day 2017: Celebrating customer experience
- Data breaches: how long does the damage last?
- What is the dark web and what does it mean for cyber security?
- Data Breach Digest Update Data ransomware the Catch 22
- Delivering smart, sustainable energy solutions
- Data breaches in industrial environments: Safety comes first
- Error detecting data visualizations
- Help Me, Help You. Sincerely, Your Customer.
- Make sure the bad guys don’t get what they’re hoping for this Christmas
- Man vs machine, which delivers the best customer experience?
- My experience with the Kano Model
- Insider Threat: One pattern, four scenarios, thirteen countermeasures
- My superb Go-To-Gemba customer experience
- Powering the digital economy with modern utilities
- Preparing for GDPR? PCI DSS could help
- Smart cities are the wave of the future
- Smart traffic helps improve quality of life
- Social engineering: Strengthening the weakest link
- Where SMBs have the upper hand
- What to consider when planning your future digital network
- This framework ain't big enough for the both of us
- Verizons Data Breach Digest - Perspective is reality
- Retail’s Digital Roadmap
- Numbers Aren’t Enough: CX Professionals Need to Be Storytellers Too
- A mobile-first approach for designing the best customer experience strategy
- Incident Management Focus: Two Approaches to Incident Response Plans
- I Admit It: I’m Biased
- How to retain viewers with your online video services
- Virtual Network Security Services
- Announcing VERIS Community
- Are we reaching the limits of technology?
- Virtual Network Services- WAN Optimization
- Find the Right Construction Management Tools
- Usage-Based Car Insurance Solutions
- Verizon Intelligent Video and Smart Surveillance
- Ethernet Services & Ethernet Architecture Solutions
- VGo Mobile Telepresence Robot Case Study
- Fleet Maintenance and Performance Case Study
- Auto Dealer Solutions for Courtesy Cars Case Study
- Car Rental Solutions Streamline Rental Operations to Create New Business Models
- Smart Fleet Management Basics
- Adaptive CX Means Liquid Personalization
- Verizon Wireless Private Network Connections
- Entertainment and Media Technology Solutions Help You Deliver More Engaging Content
- Wireless Backup Solutions
- Are you living in a glass house?
- Utilities and Energy Management Technologies
- When it comes to CX, don’t get hung up on the jargon
- Tough Love and the Customer Experience Culture
- “Retail is Dead” — and Other Rumors with no Validity
- Are your vendors the weak link in your cybersecurity?
- Banks—It’s Time To Start Talking To Each Other, Say UK Police
- Cloud storming: You need more than an umbrella to stay secure
- M2M Transportation Solutions Brief
- Network Security Solutions
- Fact Sheet: Verizon Network Analytics
- Customer Experience and the Security Paradox
- Customer Experience Mystification
- Cybersecurity In 2017: It’s Not All Doom And Gloom
- Digital Convergence: The Perfect Storm
- Does connected working kill innovation?
- Don’t make a fish climb a tree: customer preferences matter.
- EESI as Pie: Essential Elements of a Successful Intrusion
- Federal Government Modernization: Priorities for the Federal IT Executive
- Five Ways Tech Can Supercharge Your CX Team
- Get a new perspective on cybersecurity
- Have Your Metrics Become Your Master?
- How to move from product first to customer first
- IoT: from theory to practice
- Is automation your golden ticket to great CX?
- To Sell Or To Serve?
- Just because you can, doesn’t mean you should
- Keep the "personal" in personalized customer experience
- The four pillars of digital transformation
- Stop feeding your customers air sandwiches
- Dedicated IP Internet Services
- Retail Industry Solutions
- Connected working: think outside the box
- Travel and Hospitality Industry Solutions
- Virtual Network Services
- M2M Solutions for Government Brief
- State of the Market: Internet of Things 2017
- Grid Intelligence Water Case Study
- Private IP: Get a network that grows with your business.
- United Security Services
- Business Connections- Business Communication Solutions
- Verizon Cypher Encryption Software
- Achieve Operational Transformation with Dynamic IT Services
- Verizon Collaboration Services: Erase Boundaries and Communicate with Ease
- Workplace Mobility Strategies
- Espionage Health Check
- E-Discovery Support
- Push to Talk Plus Phones & Technology
- Security Incident Response Analytics
- Visual Interactive Calling
- Fleet management service helps improve performance and cut costs
- A Foundation for Growth with Data Center Consolidation and More
- Assessing Intrusion Detection
- Digital Advisory Services - Software Defined Networking Strategic Assessment
- Network Threat Monitoring
- Virtual Network Services-Security
- Drive Business with Fleet Telematics Solutions
- Business Smartphones Jump-Start Productivity
- Mobile Device Management
- Fleet Management Solutions Factsheet
- A better way to get the latest CPE technology
- Rapid Response Services
- Verizon Rapid Delivery Platform
- Advanced Network Experts Retainer
- Cyber Risk Management Program
- Internet Dedicated Services
- Express Connect WAN Services
- Intelligent Cloud Control
- MDM Software Management with OTA Distribution
- Managed Security Services
- Computer Emergency Response Team
- Network discovery service: Discover your network’s potential
- IP Contact Center
- Network Management Solutions Brief
- Mobile Technology for Retailers
- Threat Intel and Response Services
- Business VoIP & Business Phone System Solutions
- Security Health Checks
- Law Enforcement and Public Safety Solutions Brief
- M2M Finance Solutions Brief
- Choosing a Wireless Network Provider
- 4G LTE Enables Business
- Wireless ATMs & Kiosks Factsheet
- Simplify Your Grid Solution
- Take Control of Infrastructure Security with Intelligent Video Surveillance
- Smart Lighting Technology Brief
- Grow your business with leading-edge proof of concept testing
- Managed Security Services – Analytics
- ThingSpace IoT Management
- SD WAN Services
- DDoS Protection Service: DDoS Shield
- Smart Communities Solutions
- Enterprise Mobility Management Solution from MobileIron
- Custom Apps and eForms for Mobile Devices
- Making the Case for MPLS VPNs in the Modern Enterprise
- Diary of a cybercriminal
- HP Elite x2 Business PC on the Verizon 4G LTE Network
- Private Network Traffic Management
- Retail M2M solutions
- SD WAN Service with Application Aware Routing
- Virtual Network Services Solutions Brief
- The Verizon Fleet Management System
- Verizon Condition-Based Maintenance Solutions
- Private Network Traffic and Bandwidth Management
- Verizon ThingsSpace IoT Development Platform
- The Verizon Network-Backed Asset Tracking System
- The resonant theme of RSA 2016
- Optimize Fleet Operations With Verizon Autoshare
- Unified Communications and Collaboration as a Service Factsheet
- Networkfleet Fleet Management Case Study
- Leading the way for vision zero
- How SDN can help your business transform and grow
- Helping your workers get the most out of your new cloud based communications solution
- Implementing automation in your contact center read this first
- How to keep your business communications secure
- Five reasons why your business needs software-defined networking
- The Delicate Nature of Trust
- Will SDN replace MPLS? Not so fast.
- The future of connected vehicles hinges on today’s investments.
- Cyber risk and SEC disclosure: why and how
- Revolutionize your communications: Migrating to a cloud-based platform
- The role human touch plays in the digital customer experience.
- The importance of public-private partnerships to make smart cities a reality
- Staying Ahead of the Curve
- Are You About to Sever the Final Thread Your Dissatisfied Customer Is Clinging To?
- How to break down the barriers to SDN adoption
- Keep an eye on these five KPIs as you drive improved customer experience using artificial intelligence
- The four key steps to improving customer experience with artificial intelligence
- Staying safe online: Observing good digital hygiene
- 2017 Data Breach Digest: Half Year Anniversary
- Better living through parking
- Five best practices for managing your network security in the age of digital transformation
- Your Endpoint Security Strategy Needs a Hug
- 5G and autonomous vehicles: turning fiction into reality
- Making cities safer for everyone
- Be a better bot boss: 3 tips for CX chatbot success
- Virtual Reality / Augmented Reality: A humanizing revolution for customer engagement
- For insurers, failure is learning—and you need to learn fast.
- Network Orchestration Enhances Digital Transformation
- It’s real: Digital transformation is already delivering results
- The Humanability of Smart Cities
- How DevOps can turn IT into the leaders of your business
- Knowledge is power: How an intelligent knowledge base powers CX
- Light the way to futureproof your smart city investment
- Why DevOps is critical for improving the customer experience
- Innovate the retail experience with these five steps
- Get the SD WAN facts before you buy
- Are you "over-sharing" your customer feedback data?
- Why risk scoring is critical for your business (and your career)
- Changing consumer demands are forcing entire business models to be rethought
- Cyber security posture FAQ: know your cyber risk
- Deception Technology: A strategic imperative for detection and response
- Voice Security Strategy Best Practices
- CX Improvement: The need to put consumer data protection and privacy first
- The Digital Transformation of the NFL Stadium and the 5G Fan Experience
- How to Improve Customer Experience
- Customer Personalization: The time is now for customized experiences
- Why Cyber Risk Visibility is the Key to Security
- 2019 LinkedIn Phishing Threat
- Minimize Your Attack Surface
- How Velocity Can Impact Cyber Security Strategy
- The top 10 criteria for selecting an SD WAN vendor
- How to implement SD WAN architecture the right way
- The Power of SD WAN and 5G
- Creating an Effective Cyber Security Incident Response Plan
- Embedded Universal Integrated Circuit Card
- How digital transformation is impacting the utilities sector
- How to promote teamwork among remote employees
- Three keys to managing remote employees
- Business Impact of Coronavirus: Ready in the Face of Uncertainty
- Tips to promote connectivity in digital workplace
- Accelerate Your Digital Workplace with 5G Mobility
- How to Prevent Phishing & Malware Attacks
- Tips and strategies to improve virtual meeting performance
- PCI Compliance: What to Know About Digital Payment Security
- Getting Calls When Working Remotely
- Keep your business open when your location is closed
- How to improve the customer service experience in crisis situations
- Methods & Types of Business Communication Services that Businesses Rely On
- How to Work Remotely Using Collaboration Tools
- How Mobile Hotspots Can Help When Working Remotely
- Teamwork and Collaboration Best Practices
- Remote Work Security Policy & Best Practices
- Streamline CX with Better Tech Integration
- Creating a Personalized Customer Experience
- Does your school have these five critical security features?
- Telehealth Relief for COVID-19
- Transform Your Network with Edge Computing
- Five ways the cloud can help improve your school's security
- How to enhance distance learning and remote employee training sessions
- Nine scary security stats educators everywhere should know
- What is Zero Trust Architecture
- Remote Work Tips for the Public Sector
- Five top mobile security threats
- Strategic Outsourcing
- Tips for Small Businesses in a Tough Economy
- The Future of Telehealth Starts Today
- Considering Remote IT Support Solutions
- Four tips to strengthen your digital marketing strategy
- User Experience Checklist
- BYOD Security for Remote Employees
- Building a 30/60/90 Day Business Plan
- How to create an effective acceptable use policy
- Strategize with Small Business Cyber Security Plan
- Small Business Cyber Security and Data Breaches
- Five productivity tips for your newly remote team
- Corporate Network Enhancements
- In cybersecurity, integrity matters.
- Creating the New Normal for Your Small Business
- Connectivity best practices for distance learning
- Scalable Network Solutions During Critical Events
- Ways to Find New Customers Now
- How to Protect Data Security
- Small Business Innovation for Big Impact
- Finding Alternative Small Business Funding
- Tips to Transition to Working from Home
- Five best practices for choosing the right security provider
- Three next-gen technologies that will define cybersecurity in the next decade
- Analyzing the COVID-19 data breach landscape
- Funding Safe and Secure Elections During the COVID-19 Pandemic
- Strategies to Get 5G Ready
- Six design principles to help mitigate latency
- Understanding the five C’s of Latency
- Unpacking the “5G” in Verizon’s 5G edge
- Professional Services vs. Managed Services
- Building a successful digital transformation strategy
- Edge computing examples: what is your edge?
- Professional and Managed Services Vendor: 4 Factors to Consider
- 2021 Resolutions for CISO & Security Leaders
- What is 5G Network Architecture?
- How Businesses Should Prepare for 5G
- How will 5G Affect Business?
- The Future of 5G: 5G-Powered Technologies
- What is 5G Beamforming?
- Exceed customer expectations with these five technologies
- A work-from-home security policy is essential for businesses
- Cyber security posture FAQ: know your cyber risk
- 10 Considerations for an ideal edge computing model
- Dual Web Application Firewall
- Mobile Security Strategy: Beyond Devices and Users
- Keep ahead of the curve: Small business advice for 2021
- Using social media to connect with customers
- The overlooked signs of a data breach
- The importance of network visibility for your business
- What is industrial control system security?
- How Interactive Teller Machines are changing the future of the bank branch
- Build a cybersecurity infrastructure for the future
- Future of Collaboration
- Get primed for what’s possible: How 5G applications could drive value for your business
- Third-party risk management: are your vendors the weak link in your cyber security?
- How to help prevent different types of social engineering attacks
- Alternative small business funding: advice from Kedma Ough
- Three keys for migrating to an enterprise cloud-based unified communications platform
-
Articles
-
Make the right cybersecurity investments
-
Make the right cybersecurity investments
- Real-time crime centers and law enforcement technology
- Six ways to strengthen network security and maintain a competitive edge
- Cybersecurity and 5G
- Small Business Webinar: Leading Through Uncertainty
- Navigating the CARES Act process
- How Tools That Leverage Blockchain Can Address Escalating Security Concerns
- How to Run a Public Meeting Online
- Why You Need Managed Detection And Response Services
- The golden age of voice communications
- Worried about fraudulent calls? Build a strong voice security strategy
- Why 56 % of large business are turning to SDN for cybersecurity
- What are successful CX leaders doing differently?
- Three ways technology can enhance your contact center performance
- Five CIO Strategies to Create a CX Roadmap
- Three reasons why the role of the CMO is now a technology job
- Retail Apocalypse? We don’t think so.
- Five technologies helping brand and CPG manufacturers survive disruption
- Digital transformation is everywhere. But did you forget to transform your security program?
- What is an ounce of cybersecurity prevention worth?
- Three Energy and Utility Trends to Watch in 2019
- Stop skimping. Cybersecurity breaches can severely hurt your bottom line.
- How 5G Impacts Your CX Strategy
- IoT Device Security: 6 Ways to Protect Against Often Overlooked Threats
- Why your digital transformation strategy requires a risk management plan
- Overcoming the challenges to digital transformation
- Three reasons why SD WAN is essential for cloud migration
- SD WAN vs. MPLS: Understanding the Difference
- Four ways AI can help build an omnichannel customer experience
- Though behind the scenes, cybersecurity is a star in the media and entertainment industries
- Why connectivity is key to digital transformation
- How Digital Transformation Impacts CX
- How technology is driving the transformation of content
- Security in the public cloud: Get peace of mind
- The Challenges and Benefits of Securing Hybrid Clouds
- Private cloud security: What’s the difference?
- When self-service is done right
- Impact of Communication in Cybersecurity
- Smart City 3.0
- Why rethinking your software culture can be a competitive advantage
- Six reasons you can’t afford to go cheap on network
- A thought experiment about shared credentials
- Acceptable use policies: Keeping your workplace secure
- Advanced threat detection – Adapting to change
- Anatomy of well-managed malware incident
- Briefing the board: Directing security evolvement
- The benefit of IoT for business: Looking past the buzzword
- CIOs need to embrace digital customer experience (CX), otherwise CIO will stand for “Career Is Over”
- Creating the city of the future today
- CX Day 2017: Celebrating customer experience
- Data breaches: how long does the damage last?
- What is the dark web and what does it mean for cyber security?
- Data Breach Digest Update Data ransomware the Catch 22
- Delivering smart, sustainable energy solutions
- Data breaches in industrial environments: Safety comes first
- Error detecting data visualizations
- Help Me, Help You. Sincerely, Your Customer.
- Make sure the bad guys don’t get what they’re hoping for this Christmas
- Man vs machine, which delivers the best customer experience?
- My experience with the Kano Model
- Insider Threat: One pattern, four scenarios, thirteen countermeasures
- My superb Go-To-Gemba customer experience
- Powering the digital economy with modern utilities
- Preparing for GDPR? PCI DSS could help
- Smart cities are the wave of the future
- Smart traffic helps improve quality of life
- Social engineering: Strengthening the weakest link
- Where SMBs have the upper hand
- What to consider when planning your future digital network
- This framework ain't big enough for the both of us
- Verizons Data Breach Digest - Perspective is reality
- Retail’s Digital Roadmap
- Numbers Aren’t Enough: CX Professionals Need to Be Storytellers Too
- A mobile-first approach for designing the best customer experience strategy
- Incident Management Focus: Two Approaches to Incident Response Plans
- I Admit It: I’m Biased
- How to retain viewers with your online video services
- Virtual Network Security Services
- Announcing VERIS Community
- Are we reaching the limits of technology?
- Virtual Network Services- WAN Optimization
- Find the Right Construction Management Tools
- Usage-Based Car Insurance Solutions
- Verizon Intelligent Video and Smart Surveillance
- Ethernet Services & Ethernet Architecture Solutions
- VGo Mobile Telepresence Robot Case Study
- Fleet Maintenance and Performance Case Study
- Auto Dealer Solutions for Courtesy Cars Case Study
- Car Rental Solutions Streamline Rental Operations to Create New Business Models
- Smart Fleet Management Basics
- Adaptive CX Means Liquid Personalization
- Verizon Wireless Private Network Connections
- Entertainment and Media Technology Solutions Help You Deliver More Engaging Content
- Wireless Backup Solutions
- Are you living in a glass house?
- Utilities and Energy Management Technologies
- When it comes to CX, don’t get hung up on the jargon
- Tough Love and the Customer Experience Culture
- “Retail is Dead” — and Other Rumors with no Validity
- Are your vendors the weak link in your cybersecurity?
- Banks—It’s Time To Start Talking To Each Other, Say UK Police
- Cloud storming: You need more than an umbrella to stay secure
- M2M Transportation Solutions Brief
- Network Security Solutions
- Fact Sheet: Verizon Network Analytics
- Customer Experience and the Security Paradox
- Customer Experience Mystification
- Cybersecurity In 2017: It’s Not All Doom And Gloom
- Digital Convergence: The Perfect Storm
- Does connected working kill innovation?
- Don’t make a fish climb a tree: customer preferences matter.
- EESI as Pie: Essential Elements of a Successful Intrusion
- Federal Government Modernization: Priorities for the Federal IT Executive
- Five Ways Tech Can Supercharge Your CX Team
- Get a new perspective on cybersecurity
- Have Your Metrics Become Your Master?
- How to move from product first to customer first
- IoT: from theory to practice
- Is automation your golden ticket to great CX?
- To Sell Or To Serve?
- Just because you can, doesn’t mean you should
- Keep the "personal" in personalized customer experience
- The four pillars of digital transformation
- Stop feeding your customers air sandwiches
- Dedicated IP Internet Services
- Retail Industry Solutions
- Connected working: think outside the box
- Travel and Hospitality Industry Solutions
- Virtual Network Services
- M2M Solutions for Government Brief
- State of the Market: Internet of Things 2017
- Grid Intelligence Water Case Study
- Private IP: Get a network that grows with your business.
- United Security Services
- Business Connections- Business Communication Solutions
- Verizon Cypher Encryption Software
- Achieve Operational Transformation with Dynamic IT Services
- Verizon Collaboration Services: Erase Boundaries and Communicate with Ease
- Workplace Mobility Strategies
- Espionage Health Check
- E-Discovery Support
- Push to Talk Plus Phones & Technology
- Security Incident Response Analytics
- Visual Interactive Calling
- Fleet management service helps improve performance and cut costs
- A Foundation for Growth with Data Center Consolidation and More
- Assessing Intrusion Detection
- Digital Advisory Services - Software Defined Networking Strategic Assessment
- Network Threat Monitoring
- Virtual Network Services-Security
- Drive Business with Fleet Telematics Solutions
- Business Smartphones Jump-Start Productivity
- Mobile Device Management
- Fleet Management Solutions Factsheet
- A better way to get the latest CPE technology
- Rapid Response Services
- Verizon Rapid Delivery Platform
- Advanced Network Experts Retainer
- Cyber Risk Management Program
- Internet Dedicated Services
- Express Connect WAN Services
- Intelligent Cloud Control
- MDM Software Management with OTA Distribution
- Managed Security Services
- Computer Emergency Response Team
- Network discovery service: Discover your network’s potential
- IP Contact Center
- Network Management Solutions Brief
- Mobile Technology for Retailers
- Threat Intel and Response Services
- Business VoIP & Business Phone System Solutions
- Security Health Checks
- Law Enforcement and Public Safety Solutions Brief
- M2M Finance Solutions Brief
- Choosing a Wireless Network Provider
- 4G LTE Enables Business
- Wireless ATMs & Kiosks Factsheet
- Simplify Your Grid Solution
- Take Control of Infrastructure Security with Intelligent Video Surveillance
- Smart Lighting Technology Brief
- Grow your business with leading-edge proof of concept testing
- Managed Security Services – Analytics
- ThingSpace IoT Management
- SD WAN Services
- DDoS Protection Service: DDoS Shield
- Smart Communities Solutions
- Enterprise Mobility Management Solution from MobileIron
- Custom Apps and eForms for Mobile Devices
- Making the Case for MPLS VPNs in the Modern Enterprise
- Diary of a cybercriminal
- HP Elite x2 Business PC on the Verizon 4G LTE Network
- Private Network Traffic Management
- Retail M2M solutions
- SD WAN Service with Application Aware Routing
- Virtual Network Services Solutions Brief
- The Verizon Fleet Management System
- Verizon Condition-Based Maintenance Solutions
- Private Network Traffic and Bandwidth Management
- Verizon ThingsSpace IoT Development Platform
- The Verizon Network-Backed Asset Tracking System
- The resonant theme of RSA 2016
- Optimize Fleet Operations With Verizon Autoshare
- Unified Communications and Collaboration as a Service Factsheet
- Networkfleet Fleet Management Case Study
- Leading the way for vision zero
- How SDN can help your business transform and grow
- Helping your workers get the most out of your new cloud based communications solution
- Implementing automation in your contact center read this first
- How to keep your business communications secure
- Five reasons why your business needs software-defined networking
- The Delicate Nature of Trust
- Will SDN replace MPLS? Not so fast.
- The future of connected vehicles hinges on today’s investments.
- Cyber risk and SEC disclosure: why and how
- Revolutionize your communications: Migrating to a cloud-based platform
- The role human touch plays in the digital customer experience.
- The importance of public-private partnerships to make smart cities a reality
- Staying Ahead of the Curve
- Are You About to Sever the Final Thread Your Dissatisfied Customer Is Clinging To?
- How to break down the barriers to SDN adoption
- Keep an eye on these five KPIs as you drive improved customer experience using artificial intelligence
- The four key steps to improving customer experience with artificial intelligence
- Staying safe online: Observing good digital hygiene
- 2017 Data Breach Digest: Half Year Anniversary
- Better living through parking
- Five best practices for managing your network security in the age of digital transformation
- Your Endpoint Security Strategy Needs a Hug
- 5G and autonomous vehicles: turning fiction into reality
- Making cities safer for everyone
- Be a better bot boss: 3 tips for CX chatbot success
- Virtual Reality / Augmented Reality: A humanizing revolution for customer engagement
- For insurers, failure is learning—and you need to learn fast.
- Network Orchestration Enhances Digital Transformation
- It’s real: Digital transformation is already delivering results
- The Humanability of Smart Cities
- How DevOps can turn IT into the leaders of your business
- Knowledge is power: How an intelligent knowledge base powers CX
- Light the way to futureproof your smart city investment
- Why DevOps is critical for improving the customer experience
- Innovate the retail experience with these five steps
- Get the SD WAN facts before you buy
- Are you "over-sharing" your customer feedback data?
- Why risk scoring is critical for your business (and your career)
- Changing consumer demands are forcing entire business models to be rethought
- Cyber security posture FAQ: know your cyber risk
- Deception Technology: A strategic imperative for detection and response
- Voice Security Strategy Best Practices
- CX Improvement: The need to put consumer data protection and privacy first
- The Digital Transformation of the NFL Stadium and the 5G Fan Experience
- How to Improve Customer Experience
- Customer Personalization: The time is now for customized experiences
- Why Cyber Risk Visibility is the Key to Security
- 2019 LinkedIn Phishing Threat
- Minimize Your Attack Surface
- How Velocity Can Impact Cyber Security Strategy
- The top 10 criteria for selecting an SD WAN vendor
- How to implement SD WAN architecture the right way
- The Power of SD WAN and 5G
- Creating an Effective Cyber Security Incident Response Plan
- Embedded Universal Integrated Circuit Card
- How digital transformation is impacting the utilities sector
- How to promote teamwork among remote employees
- Three keys to managing remote employees
- Business Impact of Coronavirus: Ready in the Face of Uncertainty
- Tips to promote connectivity in digital workplace
- Accelerate Your Digital Workplace with 5G Mobility
- How to Prevent Phishing & Malware Attacks
- Tips and strategies to improve virtual meeting performance
- PCI Compliance: What to Know About Digital Payment Security
- Getting Calls When Working Remotely
- Keep your business open when your location is closed
- How to improve the customer service experience in crisis situations
- Methods & Types of Business Communication Services that Businesses Rely On
- How to Work Remotely Using Collaboration Tools
- How Mobile Hotspots Can Help When Working Remotely
- Teamwork and Collaboration Best Practices
- Remote Work Security Policy & Best Practices
- Streamline CX with Better Tech Integration
- Creating a Personalized Customer Experience
- Does your school have these five critical security features?
- Telehealth Relief for COVID-19
- Transform Your Network with Edge Computing
- Five ways the cloud can help improve your school's security
- How to enhance distance learning and remote employee training sessions
- Nine scary security stats educators everywhere should know
- What is Zero Trust Architecture
- Remote Work Tips for the Public Sector
- Five top mobile security threats
- Strategic Outsourcing
- Tips for Small Businesses in a Tough Economy
- The Future of Telehealth Starts Today
- Considering Remote IT Support Solutions
- Four tips to strengthen your digital marketing strategy
- User Experience Checklist
- BYOD Security for Remote Employees
- Building a 30/60/90 Day Business Plan
- How to create an effective acceptable use policy
- Strategize with Small Business Cyber Security Plan
- Small Business Cyber Security and Data Breaches
- Five productivity tips for your newly remote team
- Corporate Network Enhancements
- In cybersecurity, integrity matters.
- Creating the New Normal for Your Small Business
- Connectivity best practices for distance learning
- Scalable Network Solutions During Critical Events
- Ways to Find New Customers Now
- How to Protect Data Security
- Small Business Innovation for Big Impact
- Finding Alternative Small Business Funding
- Tips to Transition to Working from Home
- Five best practices for choosing the right security provider
- Three next-gen technologies that will define cybersecurity in the next decade
- Analyzing the COVID-19 data breach landscape
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Make the right cybersecurity investments
Published: Jun 28, 2017
Author: Ashish Thapar
How to balance cost and risk reduction.
These days, we all understand the need for better cybersecurity. Most organizations are facing the next logical challenge: how do I improve my security with the resources I have available? What’s the best way to reduce real-world risk without exhausting or overshooting an already-strained budget?
This blog is a compilation of insights we’ve gained from conducting risk assessments and forensic and remediation engagements around the world. We know you don’t have unlimited resources; we’re here to help you make the most of your cybersecurity investments.
You can’t control what you don’t understand
To control risk, you must first assess it accurately. Unfortunately, you don’t have a spy network relaying individual information on each attacker. Instead, we must pragmatically settle for knowing our own environments and improving our understanding of attacker tactics, techniques and procedures (TTPs).
Rather than ask who might attack you, the difficulty of attribution means it’s often more fruitful to ask, “what do I have that attackers might want?” The answer will be found in an asset inventory. A good inventory will help you understand what data your organization controls, and which of it is most valuable and desirable to those outside your organization. Knowing what you don’t know is a far better situation than not knowing what you don’t know. As described in the “Unknown Unknowns” scenario in the Data Breach Digest, we found that unknown systems, accounts, software and data act as landmines for enterprises. Hidden and ready to detonate, these unknown unknowns can explode any time, resulting in substantial impact to operations or public perception. Countermeasures from Critical Security Controls (CSC), such as CSC-5, CSC-6, CSC-7, CSC-10 and CSC-13, can help mitigate the risks from such threats.
Get to know your enemy
Once you know your assets, or shall we say, your crown jewels, you need to do what you can to understand how attackers operate: their TTPs. If you have information on previous attacks in your environment, you can use the A4 system to understand TTPs. The system is a way of correlating the actors, actions, assets and attributes involved in an attack (hence the name A4). It is based on the Vocabulary for Event Recording and Incident Sharing (VERIS). To see how you can use the A4 method to visualize attackers’ TTPs, see here.
One of the best ways of understanding attackers’ TTPs, however, is to get information and threat intelligence on their actions both inside and outside of your organization. Locking your doors and windows is one step toward being more secure, but being able to see potential attackers as they roam the neighborhood or create problems in another town can give you vital information that helps you understand what they want and how to protect yourself from them more effectively.
This is where a security services provider can be of immense help, particularly if that provider also offers networking and threat intel services. Network providers’ broad view of internet traffic lets them see what attackers are doing across the internet. In our white paper, Is the Network the New Firewall?, we show how these providers can then turn that information into security intelligence that helps make protecting your environment easier.
Don’t lose sight of non-technical controls
A defense-in-depth strategy is made up of layered technical, physical, and administrative and procedural security controls. Technical security controls get the most attention, but in our experience we’ve seen that it can, at times, be harder to hack a procedural control than a technical one.
There are technical vulnerabilities in any piece of hardware or software. On the other hand, it can take determined social engineering to crack rigorous administrative and procedural design, such as building air gaps or establishing least privilege and segregation of duties. These controls aren’t invincible either, but they can deter large numbers of opportunistic attackers.
For instance, while investigating business email compromise (BEC) incidents, we frequently recommend our customers go beyond technical controls and build in administrative and procedural controls in critical business processes to safeguard their investments. Requiring a simple out-of-band verification call can help save significant dollars that might otherwise be siphoned off using these BEC scams. We tell the story of how our Threat Response Advisory Center IR team helped a customer during a typical financial pretexting incident in the Data Breach Digest scenario “Financial Pretexting.” Countermeasures such as CSC-6, CSC-7, CSC-14, CSC-17 and CSC-19 are quite effective in mitigating the risks from such threats.
A managed security services provider (MSSP) is often seen as someone to manage technology, like your Security Information and Event Management (SIEM) system and other security control systems. But the provider can be just as important for the experience it provides in design and process improvements. MSSPs understand best practices for designing defenses and can help you implement these practices in your environment.
More importantly, MSSPs can provide valuable threat intel, cross-leveraging incidents that may be targeted toward a specific industry sector and helping you take advantage of collaboration efforts such as the Data Breach Investigations Report. How well they do this is critical to the efficacy of their services. In the best of cases, MSSPs essentially become well-trained additions to your staff. For better or worse, your people are your first line of defense.
What’s the total cost of ownership?
All too often, when an organization tries to calculate total cost of ownership (TCO), it fails to take in the true total. Here, as with security controls, organizations often focus on technological costs and forget other important issues. Not only are there costs for implementation, migration, maintenance and technical system upgrades, many organizations also forget the cost of implementing and continually improving security controls, of resourcing and training, or of funding recurring expenses related to day-to-day security operations.
This list of potential costs isn’t meant to intimidate. We believe that if you better understand your complete costs, you’ll be able to make wise decisions ahead of time and achieve a better return on your investments. But we also know that studying TCO will make some organizations realize the cybersecurity investments (time, money, effort) they need are beyond their capacity. That’s OK too. That’s what MSSPs are for.
Selective outsourcing can help you gain the security you need without taking on all the costs. Once you calculate the costs of upgrades, patching, operations and the other items we’ve highlighted, you may realize that it’s not worth it for your organization to attempt these tasks. Managed security services can provide a better return on your investment and an effective way of thwarting cyberattacks using their scale, experience, industry-wide global optics and actionable threat intelligence.
How to balance controls with user experience
The complexity of defense in depth has a cost that can’t be counted in dollars: the cost to users or administrators. Well-designed defenses don’t have to complicate the user experience, but poorly designed ones certainly will.
Human-computer interaction—security (HCISec) is a field specifically dedicated to this challenge. You don’t have to be an HCISec specialist to address the issue in your organization, though. Part of simplifying security for your users is considering what should be done in-house versus what should be outsourced. MSSPs can help you balance your controls across preparation, detection and response. Also, they can help you manage complexity and maintain documentation for all your controls.
Finding the right controls for your organization
With security controls, the devil is in the detail. So we know this blog can only be a start for you as you consider which controls will help you balance costs against effective protection for your organization. Implementing non-effective controls or just narrowly focusing on compliance requirements may lead to a false sense of security that could be far more detrimental than not having any controls. Luckily, with the help of the right security partner, it's possible to protect your organization without blowing your budget.
Ashish Thapar is a Managing Principal on the Investigative Response team at Verizon. He leads the team that is responsible for all supporting customer-facing computer incident response, digital forensics, electronic discovery and IT investigations in the Asia Pacific & Japan region.
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