Helping your workers get the most out of your new cloud-based communications solution
Published: Jul 24, 2018
Author: Andrea Grant
By now the benefits of unified communications (UC) platforms are well known, and many businesses are rushing to make the move. UC can help your organization to better control costs, streamline your operations, improve employee productivity and deliver better customer experiences. And with everything based in the cloud, you can deploy new applications to users or departments as you desire—keeping your business at the cutting edge of innovation.
But while the benefits of migrating to a cloud-based UC are clear, a move–especially one that brings with it new endpoints or applications–can result in a temporary reduction in productivity as workers figure out how to use the new tools they’ve been given. However, with the proper approach, your users can quickly overcome the learning curve and leverage the tools in ways to help move business forward more efficiently than ever.
Identify desired business outcomes
Your new UC system is designed to empower your employees. But before you can assess the success of a deployment, you need to define success; i.e. what it is you are hoping to accomplish. Whether it’s using video to increase the efficiency of HR’s interviewing process or enabling your sales force for mobility, you need to be clear on the purpose of rolling out a new solution so that you can achieve what you set out to as well as measure success once the tools have been deployed.
Identify a pilot team
A successful adoption includes the identification of a pilot team. This will be a select group of employees to train first on the new technology. The pilot team will play a key role in helping you see what’s going right, where the process could be improved and can help champion the deployment throughout your business to other employees and departments. By helping you demonstrate how they benefit from the new system, the pilot group can help to overcome any initial reluctance by demonstrating the value of the system to others. In addition, both your pilot team and the bulk of your workers will need the right tools and resources for learning. Online training libraries, on-demand tutorials, marketing collateral and training sessions can help educate them and build their confidence.
Regular surveys to evaluate employee usage and satisfaction rates will help you catch any problems early on, and pinpoint areas for improvement before you drive adoption throughout the organization. It will also mean employees involved in your pilot feel engaged and listened to, so they’re more likely to champion the new system during the wider company roll-out.
Get the right support
At Verizon, we support your transition to the cloud by assigning a dedicated Adoption Specialist for the entire lifecycle. The Adoption Team sees you through onboarding, piloting, deployment and day two processes; working with you to define the customer journey and build viable use cases for your enterprise.
The goal of UC implementation isn’t hitting a technology milestone—it’s using these tools effectively to drive your business objectives. That’s why adoption is so important. Read our whitepaper for an in-depth look at UC adoption, and how Verizon’s specialized adoption team can support your transformation.
Andrea Grant oversees Verizon’s UCC Adoption Services program, leading the team responsible for Cisco’s Lifecycle Advisor (LCA) Program. Andrea holds Bachelor’s Degree from the University of Central Florida.