Contact Us

Rapid Response Retainer


Proactive incident response capabilities customized to your cyber risk profile.

The preparation and expertise to respond to cyber emergencies.

Rapid Response Retainer gives you access to the expertise, tools and knowledge to prepare for and respond to cyberattacks. It is designed to speed containment and response, mitigate the destruction and theft of data, preserve evidence and protect your organization's reputation.

The service helps you proactively manage risk by optimizing your remediation measures with advanced planning and custom, forward-deployed capabilities. It allows you to augment your incident response with on-demand resources and helps you manage the costs of defending against cyberattacks linked to business outcomes.

What is Rapid Response Retainer?

Rapid Response Retainer starts with a core service package made up of essential components such as a proactive assessment, emergency escalation protocol, and guaranteed service level agreement. Its modular nature allows you to design a retainer to match your needs. A number of add-on services—such as incident response planning, or detection and response capabilities on the network, backbone or endpoint—provide customization options that help your organization minimize the time to contain and recover from a cyberattack.

How does Rapid Response Retainer work?

When it comes to cyberattacks, it’s not a question of if, but when. And when an incident occurs, the ability to quickly scope and remediate the situation is critical. The service helps you prepare for incidents with detection capabilities, incident response planning and threat intelligence. When an incident occurs, you have access via mobile app, 24x7 hotline or your designated liaison to trigger response protocols. These protocols are empowered by our world-class security resources and incident response capabilities and are backed by our industry-leading service level agreements.

Rapid Response Retainer in action. 

See how Rapid Response Retainer experts, well versed in digital forensics investigations, help you mitigate risk and manage a timely incident response. 

Features & benefits

Rapid Response Retainer helps you proactively defend your organization with security expertise and access to timely data. Other features and benefits include:

  • Actionable intelligence. Supplement incident response analysis with critical threat intelligence. 
  • Elastic SLAs. Use pre-deployed capabilities to shorten response times. 
  • Mobile app. Easily trigger response resources and track requests.* 
  • Tailored services. Select the add-ons you want, from analysis to investigation.


security events and 500M incidents (on average) monitored each year


years of industry experience


digital forensics labs located around the world


cases worked on average for customers worldwide each year

A Gartner Leader.

Proven leadership you can trust.

Gartner has recognized us as a Leader in their Magic Quadrant for Managed Security Services, Worldwide for seven years*


Related Products

*Gartner, Magic Quadrant for Managed Security Services, Worldwide, Toby Bussa, Kelly M. Kavanagh, Sid Deshpande, Pete Shoard, 2 May 2019

Gartner does not endorse any vendor, product or service depicted in our research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, and is used herein with permission. All rights reserved.

Services and/or features are not available in all countries/locations, and may be procured from in-country providers in select countries. We continue to expand our service availability around the world. Please consult your Verizon representative for service availability. Contact us.