Managed

WAN

Keep your WAN running smoothly
while keeping the pressure
off IT staff. 

 

Demand more from your WAN.

Big Data. Cloud computing. Mobility. Collaboration. Security. To make the most of all your IT investments, you need them to work faster, smarter and more efficiently. It all falls on your wide area network (WAN), which in turn falls on your IT staff to manage. If your team doesn’t have the time and resources—let alone the expertise—consider our Managed WAN service.

Our experts have more than two decades of experience managing customer networks. When you partner with us, you’ll give your IT staff some much-needed relief—and the freedom they need to focus on your big-picture technology roadmap. It’s how we’re helping major enterprises like Target keep employees connected to critical apps throughout its 2,000 stores, while adapting quickly to the latest technologies. All without adding to its IT team’s to-do list.

What is Managed WAN?

Your WAN connects every part of your organization. When it doesn’t perform well, neither does your business. Managed WAN lets you outsource the management to us, so you can be sure you’re delivering the reliable performance and private connectivity you need to keep all your sites up and running.

How does Managed WAN work?

With Managed WAN, you choose the exact level of service your organization needs at every step—from pre-implementation engineering services to management services to reporting. You get a single portal for monitoring your WAN’s performance, including critical metrics like latency, volume, congestion and discarded frames. Plus, you can track elements like project status, inventory tracking and change management requests.

Features & benefits

Better WAN services help you easily collaborate with partners and suppliers, speed delivery of high-demand products and create better experiences for customers by seamlessly connecting them with employees and self-service systems.

  • Performance. Keep your WAN—and your business—running at high performance levels, 24x7, virtually anywhere
  • Customization. Offload only what you need to, from monitoring to complete outsourcing with our managed edge-router service
  • Adaptability. Get the latest technologies fast—we’re one of the first providers to fully integrate Cisco Meraki hardware
  • Reliability. Keep your WAN up and running with reliable connectivity backed by strong SLAs

500K+

network, hosting and security devices managed worldwide

4K

managed networks in 150+ countries

300

experts to support your needs

25+

years managing customer networks

Our value proposition.

By partnering with our WAN services experts, it’s not just your IT team that benefits. It’s your entire business.

Improved response time

Our automated network monitoring system can improve initial response time to network outages compared to a typical DIY customer.

Global providers

eBonding with global service providers helps you coordinate trouble ticketing across multiple carrier networks around the world.

Multi-layered reporting

When combined with Managed WAN, our network engineering, network analysis, and other WAN analysis reporting levels add an additional level of support.

See how we’ve helped companies overcome their WAN challenges.

A 2,000-store retailer enhances its network, drives productivity.

Managed WAN in the real world.

Service levels

Monitor and notify

  • Network monitoring, fault isolation and issue notifications
  • Customer premises equipment (CPE) and circuit information
  • Regular network performance reports

Physical management

Everything included in Monitor and notify, plus: 

  • CPE repair
  • Backup configuration services

Full management

Everything included in Physical management, plus:

  • Logical configuration repair
  • As-needed changes to end-to-end Managed WAN
  • Added security features, including emergency patching and read access to all managed devices

*Gartner, Magic Quadrant for Network Services, Global, Danellie Young, Katja Ruud, Bjarne Munch, Takeshi Ikeda, Neil Rickard, February 2018. Magic Quadrant for Network Services, Global (2015 - 2018) Magic Quadrant for Global Network Service Providers (2004 - 2014)

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

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