Verizon Business Messaging 

Send, receive and sync messages from multiple devices over our 4G LTE network.

Stay connected to employees and customers.

Work doesn’t stop when you’re on the go. To keep your business thriving and your workforce productive, your employees need an easy way to communicate—both with each other and with customers—when they’re on the go.  

Verizon Business Messaging is a simple and reliable way to help keep your business connected. With this full-featured messaging experience, you’ll be able to securely send, receive and sync messages from multiple Verizon Wireless devices—all on our 4G LTE network or over Wi-Fi.  We’ve made it easy to manage the messaging platform, and there are numerous advanced features. It’s a fast, easy and effective way to connect.  

What is Business Messaging?

Verizon Business & Enterprise Messaging is a cloud-based, application-to-person messaging gateway that can be easily accessed and integrated with existing applications and workflow processes. With it, your mobile workforce will be able to reliably send and receive secure messaging. Because a connected team is a productive team. 

How does Business Messaging work?

This Business & Enterprise Messaging app empowers you to conveniently and securely communicate while on the go. Easily connect applications to our Short Message Service (SMS) and Multimedia Messaging Service (MMS) network and quickly reach employees and customers, regardless of what device they are using.

Features and benefits

Messages are a great way to reach thousands of employees or customers. With Business Messaging, we’ve made it easy to deploy a single messaging service across multiple Verizon Wireless devices, so you can improve productivity and operate more efficiently.

  • Connect. Quickly and easily reach people with SMS and MMS messaging
  • Secure. Keep messages secure with two-factor authentication 
  • Versatile. Send messages to any mobile device using this network-based solution*    
  • Archive. Store all your messages without the need for an over-the-top application

Enterprise Messaging Application Gateway

A component of Business & Enterprise Messaging, Enterprise Messaging Application Gateway (EMAG) helps you keep your mobile workforce informed and productive. When you tie EMAG into your dispatch system, you get an efficient, inexpensive way to automatically send urgent product updates or notifications, workload or dispatch changes and updates on new opportunities.  

Advanced features

  • Email to SMS. Initiate SMS messages from your e-mail system
  • Flexible integration protocols. Use SMTP, SNPP, WCTP or our own XML API to integrate SMS messaging with your IT systems to enhance workflow productivity
  • Two-way messaging. Send and receive messages to any phone in the domestic U.S.*, or to Verizon Wireless users who are roaming internationally
  • Enhanced business messaging. The ability to create a single message up to 1,000 characters
  • SMS to machine. Enhance your machine-to-machine (M2M) communications via SMS
  • Machine to SMS. Allow your M2M devices to initiate messages to the gateway

Web portal access

For those who do not need to integrate to internal business applications, we support a full-featured web portal to initiate your business messaging.

The portal supports:

  • Usage reporting. Build and report based on a number of characteristics
  • Contact uploads. Easily upload your contact lists into our portal for direct portal engagement
  • Smart groups. Group contacts into a single group
  • Managerial hierarchy. Turn over the power of our system to multiple users
  • Surveys/polls. Create SMS-based surveys and polling for customers or internal organizations

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Message Archiving 

Business Messaging also comes with a storage plan to help you protect all your messages and drive compliance with employee communication policies. Whether you need to monitor your mobile workforce’s use of text messaging, store messages for customer service training or capture business discussions, Message Archiving can help. 

Features 

  • Verizon device-compatible. Our solution is network based, so it works with any Verizon Wireless device: Blackberry, Microsoft Windows Mobile, Android and Apple iPhone (Apple iMessages must be disabled)
  •  No OTT app needed. Message archiving is built into our network, so there’s no need to manage and monitor an over-the-top (OTT) application
  • Same user experience: Existing users see no change in their user experience; they simply send and receive text messages in the same manner
  • Cloud or on-premises storage: You can choose to have messages stored in the cloud or within your corporate IT infrastructure

How it works

  1. Your authorized agent subscribes to the service through one of our archiving providers
  2. Once you’re onboarded, you get the service on the Verizon Wireless mobile phone numbers you want. Our network devices capture the messages for all of these phone numbers
  3. All the messages are processed and downloaded for your use
  4. For larger businesses (>1,000 recorded lines), please contact Verizon for information about our direct connect option

Related Products

* Inter-carrier messaging requires additional provisioning. It’s subject to message size and message throughput requirements. And delivery of inter-carrier traffic may also be impacted by another carrier’s SPAM policy. Terms apply.

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