Outages affecting contact center availability have an immediate downward spiraling effect if not resolved quickly. Customers are unhappy, KPIs are blown, revenue is lost…in short, every minute counts! However, managing contact centers is a continuous balancing act involving complex technologies, intricate application processes and an ever-changing business climate.
Verizon CX Managed Services takes the guesswork out of managing contact centers and lets you offload the day-to-day support for your contact center infrastructure to us; thus allowing you to focus on your core business objectives. With Verizon, there is a single point of contact for all operational activities and we are there 24x7x365 to help keep your contact centers running as smoothly as possible.