Contact Center
Technical Services

We offer full life-cycle capabilities to help transform business to improve your customer experiences.

As Trusted Advisors, our experienced Contact Center consultants provide overall guidance around strategy, planning, high-level design, roadmap, impact analysis and recommendations for successfully running and maintaining an agile and robust contact center.

Our consultants conduct independent assessments and health checks of contact centers to proactively identify issues and risk areas that may have an impact on business, provide a comprehensive set of recommendations to improve overall performance.

What is Contact Center Technical Services?

Verizon Contact Center Technical Services provides a suite of pre-packaged engagements each designed to deliver measurable business results. They can be used in conjunction with Verizon’s entire portfolio of products and services. 

How does Contact Center Technical Services work?

Verizon’s leading contact center experts can help you to:

  • Understand your current contact center environment and how it is performing.
  • Identify and recommend technology and operational improvements.
  • Create a strategy and implementation roadmap.
  • Gain better insight throughout the planning lifecycle—from discovery, assessment, strategy, design to implementation.

Features & benefits

  • Drive improved customer satisfaction. Contact Center Architecture Assessment engagement evaluates the technology architecture to identify issues and gaps which need to be addressed to help improve performance and reliability of the contact center. 
  • Boost customer experience. Customer Care Assessment service assesses the customer experience against best practices and identifies improvement opportunities to help better manage cost, improve efficiency and drive consistency across different customer touch points. 
  • Drive increased productivity and efficiency. Contact Center Enterprise Architect service provides the human capital and knowledge required to understand and plan technology driven transformations at both the managerial and operational levels. 
  • Align business requirements with technical. Contact Center Solutions Requirements service involves collaborating with customers to create a solutions requirements document and establish a framework for implementation of any resulting solution(s). 

300+

professional services consultants across the globe

25+

years of contact center experience

Why Verizon for Contact Center Technical Services?

 

  • Decades of in-house expertise, with resources across the globe
  • Integrated, vendor-agnostic solutions
  • Strong relationships with several contact center OEMs
  • Deep tradition of innovation
  • Commitment to next-generation communications solutions
  • Robust design, delivery, and support services
  • Verizon is ranked as The Leader for Contact Center in GlobalData’s February 2018 Product Assessment Report covering the top service providers for Business Communications

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