Let customer experience define your brand.
Customer engagement and customer experience (CX) can boost satisfaction, retention, renewals and wallet share. That’s why contact centers aren’t siloed operations, but instead part of integrated solutions that control all the customer touch points, including mobile, digital, online, live agents and in-person transactions and much more. Building seamless connections between channels requires business process restructuring—as well as innovations like speech recognition, artificial intelligence, machine learning and data analytics—to quickly personalize service.
Improve your ability to listen to customers, analyze feedback and act on their needs with our CX service portfolio—including cloud-based contact center, intelligent voice, virtual assistant, and mobility and collaboration solutions.
Products & services
Cloud Contact Center
The flexibility that comes from the cloud can help your customer service be more efficient, effective and innovative. Our cloud contact center solutions provide quick and reliable network connections that enable you to scale quickly while controlling costs.
Transport and Intelligent Routing
The ability to dynamically integrate information from your network and various other sources can help you provide seamless personalized customer experiences. Combining our technology and your knowledge store can help you meet your technical, operational and financial requirements. Get the inbound transaction to the right source to enable more first resolution interactions.
Managed Services and Edge Solutions
Our Managed Services provides full contact center management services including proactive monitoring of customer's information technology infrastructure, either at the customer location or Verizon facilities. Our Managed Services Team has specialized skills based on their roles and the applications or infrastructure they are responsible for. This centralized team uses an orchestrated approach to identifying issues, solving problems and performing change management activities.
Our Customer Engagement tools blend human and artificial intelligence to allow your customers to easily get the help they need, when and where they want it. Our solutions help provide a seamless journey for your customers, from automating self-service to help make your agents more efficient and accurate.
Your business faces critical questions every day. Digital Customer Experience (CX) can enhance customer engagement across multiple channels so you can address these questions.
Contact Center and CX
We provide an end-to-end portfolio of Contact Center and CX professional services to help you create better experiences, drive measurable results, and mitigate security risks for your business. Contact Center and CX Professional Services consists of digital advisory services, contact center consulting services, customer experience design services and technical professional services that can design and support your business transformation.