The global pandemic of 2020 changed everything, especially business communications. Without much warning or preparation, employees relocated from corporate headquarters and offices to their homes where many would continue to work indefinitely. COVID-19 has forced many organizations to consider communication strategies in business and determine best practices in this new world.
With the massive move to remote working, employees found themselves suddenly having to adapt to new ways of working from sharing their home broadband connection with their children to spending hours a day on video calls. All of which highlights the importance of the cloud and easy-to-use tools, VPNs, user-administered backup and security, and bring-your-own-device (BYOD) policies. In particular, many organizations viewed unified communication and collaboration tools as essential replacements for face-to-face meetings, business phone calls, business travel and more.
Now that we’re beyond the first phase of the pandemic, it's clear that business communications have been forever altered and we’ve entered a new world of human interaction.