Team Services 

Enhance your incident response
and be ready to respond quickly.  

Be ready to respond.

With new capabilities and solutions come the risk of threats to your organization. Verizon’s Computer Emergency Response Team (CERT) Services bolsters your security operations so you can quickly respond and react to cyberattacks. 

Our team of security experts bring best practices, consistent processes, and innovative tools to your incident response approach, giving you a consistent process when dealing with the onslaught of attacks.  

That’s why an Independent Power Unit turned to us when it wanted to strengthen its incident response management capabilities and limit potential losses.

What are Computer Emergency Response Team Services?

CERT Services takes your existing incident response capabilities and turns them up a notch. By incorporating our team’s skills and knowledge, you can improve your threat intelligence levels, plan more strategically, and develop more timely responses during emergencies.

How do Computer Emergency Response Team Services work? 

To prevent incidents, CERT Services works with you to create a detailed and proactive security plan. After a security attack occurs, we work quickly to help you minimize impact, identify causes, and lead the response. This solution can stand alone or complement your existing services.

When time is of the essence.

See how our CERT Services experts help you manage a timely incident response intended to reduce the overall impact to your organization.

Features & benefits

With CERT Services, you can better identify, prioritize, and resolve the most sophisticated security incidents. Other features and benefits include:


  • Flexible. Integrate your existing security services with CERT Services
  • Incident analysis. Improve policies so you’re better prepared for future incidents
  • Customizable. Get the right level of expert support for your unique security needs
  • Lifecycle management. Boost support from planning through development and incident response


investigators, analysts, forensic lab technicians and support personnel


digital forensics labs worldwide


average years of experience in investigations and threat intelligence


of the 11 largest data breaches on record investigated, giving us an informed perspective

Service Levels 

Depending on your specific security needs, you can apply CERT Services to security communication, proactive, incident response, threat intelligence information, security quality management, vulnerability management, and threat hunting services. CERT Services are available in three phases to support you in the areas where you need it most.


We’ll help review your existing incident response processes, procedures, programs, and operations, then provide a roadmap for recommended improvements.


We’ll create and expand incident documentation and suggest areas for development, along with implementing recommendations from the Assessment phase.


This phase builds on the prior two phases, then fine-tunes your processes, coordinates security incident handling between stakeholders and reports on CERT operation effectiveness.

A Gartner Leader.

Proven leadership you can trust.

Gartner has recognized us as a Leader in their Magic Quadrant for Managed Security Services, Worldwide for seven years*

Related products

*Gartner Magic Quadrant for Managed Security Services, Worldwide, Toby Bussa, Kelly M. Kavanagh, Sid Deshpande, Pete Shoard, February 2018.

Gartner does not endorse any vendor, product or service depicted in our research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, and is used herein with permission. All rights reserved.

Services and/or features are not available in all countries/locations, and may be procured from in-country providers in select countries. We continue to expand our service availability around the world. Please consult your Verizon representative for service availability. For further details please contact us.