What are unified communications for the enterprise? Consider how communication channels have been increasingly integrated into a single enterprise service. This single service uses VoIP as the underlying technology, but it offers much more than voice calls.
Under the umbrella of UCaaS, enterprise communications include web, audio, and video conferencing, unified messaging (fax, voicemail, email), instant messaging and presence, team collaboration and more. This single, integrated enterprise communications service stack helps businesses save time and money—there's no need for separate systems, which means no separate equipment outlays. And because it's based in the cloud, users can access enterprise communications systems from anywhere at any time. Plus, putting the full communications stack in the cloud means less physical on-premises space is needed for servers and equipment, which delivers additional cost savings and makes communications technology easier to update more frequently.
UCaaS is well on its way to becoming the standard delivery model for business communications, further helping to underpin other trends such as increased mobility, more flexible access and better connectivity.