Before selecting a UCaaS solution, it's important to conduct a business and technology assessment to determine what you already have and where gaps exist. Disappointing UaaS performance is often tied to insufficient network infrastructure and bandwidth so it might be necessary to order CPE, WAN circuits, or SIP trunks.
Equally important is identifying employees’ needs and the pain points your business is experiencing. For instance, office workers may have relatively few mobility requirements, whereas sales reps and remote employees likely will need mobility and collaboration tools that help them stay connected to the rest of the organization.
It's also important to prepare your employees for migration to a new system by communicating changes and training them on how to use the new capabilities. According to IDC survey research, lack of training and/or awareness that UCaaS capabilities exist are leading reasons why employees at organizations with UCaaS don’t use the solution.
All technology migrations have the potential to be challenging. But by partnering with a technology provider that can guide you through the UCaaS assessment, design, and implementation process it is possible to avoid the pitfalls and reap the benefits of unified communications with a successful UCaaS implementation.
Learn more about Verizon's Unified Communications and Collaboration as a Service offering and how it can help your business today.