Enterprises want to be able to predict who is contacting them, to personalize their customer’s overall experience and be able to proactively drive and guide their callers to the best channel for their need and achieve first contact resolution.
Dynamically integrate information from our network and various other sources to help you provide seamless personalized customer experiences. Combining our technology and your knowledge store can help you meet your technical and operational requirements.
We carried over 20 Billion minutes of contact center traffic in 2016 and 2017 and can provide you with the foundational transport required to leverage the technology you have invested in. Whether you are migrating from an existing TDM based call center or creating a new IP environment, Verizon has the expertise to lead you.