Mobility 2021: Preparing for the (even more) mobile enterprise
Will 5G networks and new collaboration tools transform the mobile experience—and will enterprises finally cut the cord?
Director Product Management and Development
Alex Doyle is director of product management and development at Verizon with responsibility for collaboration and unified communications solutions, spanning the Verizon Wireless, Verizon Enterprise Solutions and Verizon Business Markets divisions. Alex has over 20 years of product management, marketing and engineering experience in Unified Communications, voice-over-IP (VoIP) and video solutions.
Verizon speaking sessions at the Enterprise Connect conference
Explore the power of connection.
Explore the valuable advice and insights our industry experts shared at Enterprise Connect 2018 on how you can successfully navigate the perfect storm of digital convergence to drive better business outcomes.
Get real! Escape the abstract and make it real with journey reconstruction.
Building genuine customer empathy is a challenge in any service environment, a challenge that is compounded when even tried-and-true CX methods present customers as theoretical entities.
Erin Van Remortel
Customer Experience Strategist
Erin Van Remortel is a certified Customer Experience Professional (CXPA) and Lean Six Sigma Black Belt at Verizon. As a Customer Experience Strategist, Erin partners with Verizon’s largest enterprise clients to articulate, design, and implement their Customer Experience strategy and vision. Prior to this role, Erin spent several years listening to, analyzing and sharing the voice of Verizon’s Enterprise customers with leaders across the business to inspire empathy, drive customer-centric process improvements and deliver experiences that create loyal and happy customers.
Customer Experience Design Strategist
Cary Cusumano is a seasoned Customer Experience (CX) and Design Thinking professional in Verizon Enterprise Solutions. As a CX Design Strategist, he works with Verizon’s largest enterprise clients to articulate, design, and implement their CX strategy and vision. He is a Certified Customer Experience Professional (CCXP) and a 2016 winner of the Customer Experience Professional Association’s (CXPA) CX Impact Award. He is also a certified Lean Six Sigma Black Belt and specializes in analysis of unstructured Voice of the Customer listening post data to promote empathy and drive customer-centered process improvements at key points of the customer journey.
How cost factors affect your cloud migration
Moving to the cloud will likely change the cost structures around many aspects of your enterprise's communications environment. Find out how to plan for and deal with these changes.
Executive Director, Advanced Solutions Team
Frank Ciccone leads the Advanced Solutions Team at Verizon Enterprise Solutions, a group inclusive of Verizon's Collaboration, Customer Experience and Security practices. His team of 300 globally deployed professionals is focused on creating value by understanding the business outcomes our clients must achieve and applying technology solutions to help achieve those outcomes. The team’s subject matter expertise includes collaboration tools to enhance business performance and employee productivity, contact center technologies that drive a richer differentiated customer experience and security solutions that build trust, protect brands and enable confident ecosystems for our customers.
Planning for your next generation of SIP Trunking services
Even if you've already deployed SIP Trunks, there's still opportunity for you to get new features and maybe even save more money.
Product Director, Enterprise Unified Communications and IP Communications
Derek Curl and his team manage Verizon’s Unified Communications as a Service (UCaaS), Collaboration and VoIP product portfolios with a focus on the enterprise market. Derek’s previous roles with Verizon have included managing Voice Product and Operations for Verizon Partner Solutions and leading the Managed Network Services team. In addition, Derek was selected to lead a Verizon Lean Six Sigma assignment and has served in other Sales and Marketing roles during his tenure with the company.
The role of digital transformation in customer care
A look at evolving business and technology trends that are driving transformation in customer experience via the contact center.
Director, Product and Innovation, Customer Experience Solutions
Alla Reznik is Director, Customer Contact products and services for Verizon's Product & Business Innovation group. She leads teams in the full product life-cycle development process, to include concept and market placement visioning, and related competitive analysis, technology integration, vendor relations, strategic relationships and final development and deployment. Product and service areas overseen include IP, Cloud, Voice and Speech Recognition, Biometrics, Digital CX, AI-based and mobile applications for customer experience suite of services around the globe.
SD-WAN: Catch the next wave of cost savings
With the promise of savings, are you ready to make the leap from MPLS? And what's the best approach—DIY or a managed service?
Director, Verizon Product and New Business
Viraj Parekh leads product management and development organization for our global managed services and software defined networking solutions with a focus on the enterprise marketplace. As part of Verizon’s Product and New Business organization, Viraj directs the strategy to define requirements for the next generation of managed networking platforms, which includes software defined WAN, network function virtualization, software defined perimeter, application intelligence and analytics.
New options (and challenges) for indoor wireless coverage
Better wireless coverage is growing more crucial to enterprise workplaces—just at a time when the technology and market dynamics are in flux.
Executive Director, Business Products, Global Products and Solutions
Justin Blair is an Executive Director on the Business Products team, in the Global Products and Solutions organization with Verizon. Specifically, he leads product management for the Internet of Things (IoT) and Wireless Business products. Justin is also responsible for Verizon’s IoT business development efforts, including relationships with relevant OEMs and carriers around the globe. Justin’s team is responsible for identifying key market opportunities, defining commercial models and customer requirements, and driving the development and launch of innovative solutions for Verizon's enterprise