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How to keep your business communications secure

Published: Jun 25, 2018
Author: Cheyenne Dangeau

The popularity of cloud-based services is growing rapidly. It’s predicted that by 2020, 92% of workloads will be processed by cloud data centers[i]. As more enterprises make the shift to managed network and cloud services, they’re using them to transform the way they do business.

It’s not hard to see why enterprises around the world are embracing cloud-based communications. A cloud-based system can enhance workplace productivity and efficiency, by enabling better real-time communication between your employees, branches and customers. It can offer affordable and more predictable costs, and greater flexibility and agility as your business grows.

But transforming your communications platform is a significant undertaking, and there are some important factors you need to consider before you take the plunge—including how to maintain security.

Staying secure in the cloud

When your business communications are taking place across a network—including confidential conversations between employees, customers, partners and suppliers—it’s crucial that this information is kept secure. Organizations are increasingly willing to transmit this information over the cloud, but not all cloud services are made equal.

Public cloud-based communications can be particularly susceptible to cyber criminals. Phishing or malware attacks can be used to steal passwords and spy on future communications. They may even activate headsets, microphones or laptop cameras from afar. These techniques are sophisticated; but they’re increasingly available to anyone with the money and desire to launch an attack.

There is also the risk of a full-platform compromise. Unlike with a traditional telephony system, composed of disparate hardware elements, everything is connected in the cloud. By taking over an IP phone, hackers could potentially gain access to your applications, servers and more.

Fortunately, there are ways to maintain the security of your cloud-based communications. An important first step is choosing the right platform and provider.

Choosing the right platform

Hosted cloud services can provide a secure and reliable foundation for your business communications. Hosted cloud services use dedicated data centers, giving you more control over who can access your data and avoiding many of the pitfalls of public cloud solutions. But while there are a number of hosted communications platforms available, not all of them have the same protections built in. That’s why it’s crucial that you choose the right one.

By going with a world-class reliable, hosted and managed solution—such as Verizon Unified Communications & Collaboration as a Service (UCCaaS)—you can get the immense benefits of the cloud supported by multiple layers of security designed for enterprise-level communications. Our UCCaaS platform provides a secure foundation for your communications, with the help of customer-specific MPLS-based VPNs, firewalls to control traffic, purpose-built management systems, and a secure, dedicated and private instance per customer. It incorporates proven industry best practices and the latest technology to meet enterprise-level data security requirements.

If you’re planning a transition to the cloud, our whitepaper provides in-depth information about the security measures built into our UCCaaS platform. It’s a valuable resource to share with your organization’s communications and IT security specialists. Download the whitepaper here.

Cheyenne Dangeau is a Unified Communications and Collaboration specialist at Verizon holding multiple certifications. Cheyenne has a BS degree in Electrical Engineering and a Masters of Business Administration both from The University of Memphis.


[i] Cisco Global Cloud Index: Forecast and Methodology, 2015-2020.