Working remotely doesn’t mean you have to miss important calls or diminish the overall customer experience you’re committed to delivering. In fact, during the COVID-19 pandemic it is more important than ever to be available, even when being there in person isn’t possible.
Here are some tips to help you deliver the best customer experience:
Communicate with customers. Update your voicemail and website to let them know if there are changes that they should expect in your hours, availability or the way you deliver service.
Ensure employees understand the new processes. Help your employees be the best frontline for your business by taking the time to walk them through any process changes or new tech tools.
Set up a One Talk Auto Receptionist. Your customers need to reach your employees, even if no one is in the office to route their calls. Setting up an Auto Receptionist is easy and allows you to route your office phone to remote employees wherever they are.
Implement call forwarding. Make sure that your desk phone forwards to your mobile phone. And if a fellow employee is unavailable, be sure to forward those calls to someone else. Some business phone systems offer hunt group features that automatically route unanswered calls to the next best person who can respond.
Choose the best voice quality and reliability. Details really do matter. During stressful times, having difficulty hearing or dealing with dropped calls is the last thing you or your customers need. You need a network that gives you the best voice quality.
While running your business remotely can be challenging, connecting with customers doesn’t have to be. Verizon has solutions that can help you keep your doors open, even when you’re working remotely.