Contact
Center
Edge
Solutions

Get end-to-end customer premises
equipment (CPE) support.

Allow your contact center to deliver its full potential.

The evolving customer experience landscape and demanding customer expectations require you to pursue contact center strategies that can move at the speed of change. We provide an end-to-end portfolio of premises-based and software as a service (SaaS)-based enterprise contact center technology solutions so you can benefit from the value of your tech investments. 

Get help integrating edge solutions technologies within a range of contact center environments, thanks to our relationships with leading contact center original equipment manufacturer (OEM) technology providers that enable us to share domain expertise. 

What are Contact Center Edge Solutions

Get end-to-end support to prepare, deploy, manage and maintain CPE when you rely on Edge solutions. We provide the right mix of equipment and site services to roll out advanced communications network and devices for a flat monthly fee—helping you avoid upfront capital expenses and allowing you to focus on strategic initiatives.

How do Contact Center Edge Solutions work?

Rely on our support throughout your CPE technology’s lifecycle. Our relationships with NICE, Cisco, Genesys, Nuance, Aspect, Avaya, Ribbon, Pindrop and SecureLogix can help you procure the right CPE—and provide smooth deployment. Managed services give you a single global contact for maintenance, troubleshooting and replacement.

Features & benefits

Get the equipment and knowledgeable support you need so you can focus on delivering great CX—instead of how to purchase and deploy the latest contact center technology.

  • Advanced technology. Benefit from technology purchasing power
  • Expertise. Rely on Contact Center Professional Services design, deployment and day-two support
  • Flexibility. Capitalize on your tech investment with the help of OEM consulting expertise
  • Peace of mind. Get 24x7 care and site support and maintenance options

Standard Contact Center Edge Solutions services

Whether you’re adding new CPE or managing the maintenance of existing equipment, you receive a standard level of support services in three areas.

Equipment and design procurement

Confirm you have technology to support your needs and scale with future demands with presales systems engineers and application consultants.

Site services

Take complex and detail-heavy logistics out of your hands, as we can handle facility assessments, surveys and structured cabling.

Deployment services

Get expert help with staging, configuration, installation, integration and order management of your networking equipment.

Maintenance, warranty & lifecycle

Get coverage for your network equipment with trouble resolution, on-site technicians and replacement parts when you need them.

Services and/or features are not available in all countries/locations, and may be procured from in-country providers in select countries. We continue to expand our service availability around the world. Please consult your Verizon representative for service availability. For further details please contact us.

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