Sign in

Get the support you need, right when you need it. Sign in to the business portal to view services, manage accounts, submit new orders and more. Virtually anywhere, anytime, from almost any device.

Overview

Sales and Ordering +

Sales Contact Information

 

Business Contact Centre (BCC)

Set up a consultation today and let our experienced Business Sales Professionals evaluate your business needs, assess your current service and help figure out the right solutions for your business.

 

Call us at: 1 800 463 8123

E-mail: marketing-canada@one.verizon.com

 
 
Carrier and Wholesale +

Please go to Carrier and Wholesale

 
 

E-mail: marketing-canada@one.verizon.com

 
 
Billing +

Billing Contact Information

 

Have a question about your invoice or need to check the status of an earlier inquiry? Our billing experts can give you the assistance you need.

Billing Enquiries and Non-technical Support
Call us toll free at: 1 800 463 8123

Carrier and Wholesale Non-technical Support
Call us toll free at: 1 800 463 8123

 
 
Repairs +

Repairs Contact Information

 

Sometimes things go wrong—so let our repair team make it right. Create a new repair ticket or follow up on a previous request using the info below.

Technical Support

Call us free at: 1 888 886 3865

Support Documentation and Reference Guides

 
 

For information on fleet tracking services please visit

www.verizonconnect.com/ca/

Additional Resources +

 

 

Regulatory Information

AODA

Verizon Canada shall receive and respond to feedback regarding the manner in which it provides goods or services to customers with disabilities. Customers with disabilities shall be able to provide feedback and receive responses to feedback in a manner that takes into account a customer’s accessibility needs due to disability. Feedback may be received and responded to in person, by telephone, in writing or by delivery of electronic text.

Methods of Providing Feedback:

The following methods of providing feedback to Verizon Canada on the provisions of goods and service to people with disabilities are available:

  1. Email: AODA@Verizon.com
  2. Telephone: 416-933-6500
  3. In Person or via letter:
    Verizon Canada AODA
    1 Adelaide Street East
    Suite 2400
    Toronto, Ontario
    M5C 2V9

Multi-Year Accessibility Plan

Complaints Page:

This section was created by Verizon Canada Ltd. to act as a home for all required information about our internal complaint-handling processes, and for information regarding CCTS (“the Complaints Page”). This complaints page contains a link to the CCTS web site home page.

Commission for Complaints for Telecom-television Services (CCTS) CCTS is an independent agency whose mandate is to resolve complaints of consumers about their telecom and TV services, and complaints of small business customers about their telecom services, free of charge. If you have a complaint about your telephone, wireless, internet or TV service, you must first try to resolve it directly with your service provider. If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you. To learn more about CCTS, you may visit its website at www.ccts-cprst.ca or call tollfree at 1-888-221-1687.

 

Let's connect.

Sales

Connect with a sales representative.

Support

Manage your account or get tools and information.