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Sales and Ordering +

Sales Contact Information

Set up a consultation today and let our experienced Business Sales Professionals evaluate your business needs, assess your current service and help figure out the right solutions for your business.

Call us at:

St Leonards: +61 (0)2 9434 5000

Pyrmont: +61 (0)2 9434 5000

Melbourne: +61 (0)3 9019 2000

Brisbane: +61 (0)7 3320 2000

Canberra: +61 (0)2 6268 9222

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Carrier and Wholesale +

Carrier and Wholesale Non-technical Support

Billing +

Billing Contact Information

Have a question about your invoice or need to check the status of an earlier inquiry? Our billing experts can give you the assistance you need.

Billing Enquiries and Non-technical Support

Repairs +

Repairs Contact Information

Sometimes things go wrong—so let our repair team make it right. Create a new repair ticket or follow up on a previous request using the info below.

Additional Resources +
Customer Service +

Call us at: 1-800-143-523

Escalation Procedures +

Incident management

To raise an incident or request an incident status update, please call 1800-143-523 / 1300-368-811.

Incident escalation

Where an escalation is required on a ticket that was raised by our Asia Pacific Customer Contact Centre, please call 65 62486772 (Tolled) (or +81 3-6868-2830 (Tolled) if you require Japanese language support). Billing Support matters may also be escalated through this channel.

In order to escalate an incident handled by one of our other Worldwide Contact Centre teams, the matter would be better handled by contacting that centre directly and requesting an escalation.

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