Starting the digital journey
How insurers can use technology to stay relevant
Embrace technology to avoid disruptionRead part 1
Today’s customers expect insurance to be fast, personalised, exciting and intuitive. As new competitors emerge to fulfil these demands, technology will be key to staying relevant.
Become faster, smarter and more efficientRead part 2
Data and analytics can help improve underwriting accuracy and risk management, encourage better customer behaviour, reduce the number of claims pay-outs and lower your administrative costs.
Offer bold, innovative new servicesRead part 3
Tools like chatbots, AI and automation can enhance CX by making the entire insurance process faster and easier. And innovations like pay-per-use and gamification can attract whole new audiences.
Build lucrative partnerships and ecosystemsRead part 4
By opening up your application programming interfaces (APIs), developing digital ecosystems and transitioning to a platform-based model, you can drive even greater innovation.
Digitally improve your insurance businessRead the how to guide
Overcome these challenges and get ahead in a changing environment.