Cloud
Contact
Center

Agility, Reliability, Continuity

To keep your customer service efficient, effective, and innovative, you need the flexibility that comes from the cloud. Verizon cloud contact center solutions provide quick and reliable network connections that can help you scale quickly while controlling costs.

Our cloud contact center solutions are designed around the business user. Control over changes, such as interactive routing and agent configuration, are all easily managed through intuitive user interfaces. No need to wait for IT. The solutions provide a comprehensive feature set that includes voice and digital interactions, as well as reporting, recording, agent optimization and analytics tools.

Products & services

1 VCC for Government is a cloud based solution that allows an agency to scale to meet seasonal needs and the ability to consolidate multiple contact centers (both inter and intra agency) centrally managed through a single portal. Provisioned on a FedRAMP Authorized environment provides confidence the platform meets government security directives for cloud based solutions.  Visit http://verizonenterprise.com/campaigns/vccforgov for more information.

Services and/or features are not available in all countries/locations, and may be procured from in-country providers in select countries. We continue to expand our service availability around the world. Please consult your Verizon representative for service availability. Contact us.

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